Terrible music
Mixture of stock and other selections. You can’t use your own tracks.
Beware
Response from developer
Hi, thanks for your feedback. We're sorry to hear that. Please, reach us through "Support" section in the app settings or at support@onelightapps.io where we'll be on hand to help you! Please attach a screenshot of your review to your message. Best regards, Support Team
Painful
Response from developer
Thank you for your feedback. We're sorry to hear that your experience with the app did not meet your expectations. We understand that managing clips and sorting videos are important features. We would like to clarify that our app does indeed have the ability to sort videos by duration and other criteria. This should help you find the clips you need without wasting time scrolling through them. Additionally, we offer universal templates that automatically save with the music to your phone's gallery. Your feedback is very important to us, and we are committed to improving our app to provide you with a better experience in the future. If you have any additional suggestions or questions, please don’t hesitate to reach out. ☺️🙏
Basic and expensive.
This app represented a waste of time and money for me.
Response from developer
Thank you for your feedback. We do offer a free trial version of our app, which can be canceled within 7 days, as long as the cancellation is made at least 24 hours before the trial period ends, according to App Store guidelines. We would like to assist you further with your situation. If you could please reach out to us and attach the message from Apple explaining why your refund request was denied, we will do our best to help resolve this issue. We appreciate your understanding and look forward to assisting you. 🙏
Scam
Response from developer
Thank you for your feedback. We apologize for any inconvenience caused by our billing system. As our subscription is processed through the App Store, payments are charged upfront in accordance with their policies. This allows us to offer a lower monthly equivalent rate. We understand that this payment structure may not suit everyone, and we're committed to making pricing information and terms clearer in our user interface. Unfortunately, the App Store's policy limits refund possibilities, but we recommend contacting our customer support team to explore any potential solutions for your situation. Thank you for your input—it helps us improve our services.💛
Ad indicate it’s good for producers (but you can’t add your own sound)
Response from developer
Thank you for your feedback. Our advertisement did not specifically suggest that the platform is tailored for producers. Due to Instagram's music licensing policies, adding your own music to videos may be restricted. We appreciate your input and are considering enhancing our search features to make it easier for users to find songs by genre and tempo. Your opinion is important to us, and we are committed to making our service more useful for all users.😊
Waste of money
Response from developer
Thank you for your feedback. We're sorry to hear that you're having trouble using audio on Instagram. Please reach out to our support team so we can better understand the issue and find a possible solution. Your feedback is important to us, and we are committed to improving your experience with our app. 🙏
Not cool
Response from developer
Thank you for reaching out and sharing your experience. We apologize for any confusion regarding subscription pricing. According to App Store policy, subscriptions are charged for the entire period, and it appears that in this case an annual subscription was activated. We understand that this might not have been clear, and we're sorry for any inconvenience this may have caused. Please contact our support team through the in-app chat, attaching a screenshot of your review. We would be happy to assist you with the refund request and aim to resolve this issue promptly. Thank you for your understanding.💛
Oh
Response from developer
We appreciate your feedback and are sorry to hear that you're disappointed with the templates. Our goal is to provide valuable content for our users, and your input is important in helping us improve. Regarding the annual charge, if you weren’t expecting it or if there's been a mistake, please contact our support team, and we will be happy to assist you with any billing issues, including possible refunds or adjustments. Thank you for taking the time to let us know how we can do better.
