Too many bugs
This app keeps crashing and won’t let me sign in. I’ve deleted and redownloaded but it still does not work.
Unreliable app
App goes offline and is difficult to get back online. Pet’s drinking habits aren’t logged so what’s the point of paying more for the Pro version of the fountain?
Fountain is Great, but horrible app
The fountain is easy to put together, and instructions are easy to follow. My cat is getting used to it, but seems to like it so far. No problem with the height of the fountain.
I despise the app - it constantly freezes on my iPhone and is basically useless!
I despise the app - it constantly freezes on my iPhone and is basically useless!
Absolutely terrible app, devs should be ashamed
After first connection doesn’t work at all. Many reviews indicate major problems and no effort to fix? Major scam.
Response from developer
We have been continuously improving the application. If you encounter specific issues, you can contact us directly at support@pawaii.com.
Awesome fountain but app falls short
11/6/23: Got a replacement unit from Pawaii because our first one decided to stop connecting to WiFi. Although I’m having issues with the new unit connecting to wifi and so I can’t even add this new one into the app which leads me to think that the old one was perfectly fine and it’s the app controlling the “smart” features. Too bad the company isn’t investing in fixing the app because I still think it’s great that it can track of your pets are drinking enough water. My only recourse is to set reminders on my iPhone when the filter needs to be changed and when I need to clean the unit and put more water in. I wish I can take the 1 star back because it at not deserving of it.
7/6/23 Update: And…the app somehow decided 2 days ago to stop tracking how much water our cats drink. Very frustrating especially after I reinstalled everything and it was working fine. I guess 2 weeks is the magical number until water intake stops. I’m just glad the countdowns for filter cleaning and next cleaning are still working.
7/3/23 Update: I am changing my rating and review of this pet water fountain after i decided to try a second time to reinstall the app a day after I wrote my original review. I completely deleted the fountain from the app and deleted the app as well. It took me about 3 times doing the whole process (including the initial set up) but somehow it worked. It’s been 2 weeks since I did this and the fountain and app has worked perfectly. It has kept track of how many times our cats have drank and how much. The countdown for both filter and weekly cleaning is working as expected even notifications are working. I wish I could give it 5 stars but I hope the developers can figure out a way to track multiple cats. We have 2 cats and right now it just keeps a running total which I don’t mind but if the app is going to have me put in my cats’ name then we should be able to distinguish between both cats. I usually don’t provide reviews this early but when you get a great product but the app isn’t on par well… We’ve had the pet smart water fountain for about a week now and it’s great. We love that it doesn’t use up power all the time to dispense water to our 2 cats and that we are given the option to leave it plugged in or not (rechargeable battery). It’s super quiet when it’s running and the base is weighted that the water tank sits securely on it. The app though is another story. We were excited that it can provide how much water our cats drink a day. I haven’t figured out if it can differentiate between the 2 cats even though I’ve entered their information in the app but we were still happy that it told us a total for each day. Then it just stopped doing that after 3 days and I have deleted & re-installed it and nothing has fixed the issue. I hope the developers will address this problem because it is a very useful tool for cat owners who may have cat(s) that aren’t as hydrated as our cats are.
7/6/23 Update: And…the app somehow decided 2 days ago to stop tracking how much water our cats drink. Very frustrating especially after I reinstalled everything and it was working fine. I guess 2 weeks is the magical number until water intake stops. I’m just glad the countdowns for filter cleaning and next cleaning are still working.
7/3/23 Update: I am changing my rating and review of this pet water fountain after i decided to try a second time to reinstall the app a day after I wrote my original review. I completely deleted the fountain from the app and deleted the app as well. It took me about 3 times doing the whole process (including the initial set up) but somehow it worked. It’s been 2 weeks since I did this and the fountain and app has worked perfectly. It has kept track of how many times our cats have drank and how much. The countdown for both filter and weekly cleaning is working as expected even notifications are working. I wish I could give it 5 stars but I hope the developers can figure out a way to track multiple cats. We have 2 cats and right now it just keeps a running total which I don’t mind but if the app is going to have me put in my cats’ name then we should be able to distinguish between both cats. I usually don’t provide reviews this early but when you get a great product but the app isn’t on par well… We’ve had the pet smart water fountain for about a week now and it’s great. We love that it doesn’t use up power all the time to dispense water to our 2 cats and that we are given the option to leave it plugged in or not (rechargeable battery). It’s super quiet when it’s running and the base is weighted that the water tank sits securely on it. The app though is another story. We were excited that it can provide how much water our cats drink a day. I haven’t figured out if it can differentiate between the 2 cats even though I’ve entered their information in the app but we were still happy that it told us a total for each day. Then it just stopped doing that after 3 days and I have deleted & re-installed it and nothing has fixed the issue. I hope the developers will address this problem because it is a very useful tool for cat owners who may have cat(s) that aren’t as hydrated as our cats are.
Show less
Response from developer
The application can control the water dispenser properly. We are not sure about the specific issues you are encountering with the water dispenser you are using. You can contact us at support@pawaii.com for assistance.
Terrible app
Completely unusable app. Water fountain itself works ok, but pointless to get the pro version as the Wi-Fi / app is nonfunctional.
Good fountain, terrible app
I’ve tested around 20 water fountains for our Maine Coon cats. All of them except the PAWAii made maddening trickling noise in our bedroom. If you don’t care about the bubbling noise (some probably like it, to us it’s like water torture), there are several other cheaper fountains that will work. So the first star on this rating is for quiet operation. The next star is for ease of cleaning, this fountain is easy and fast to clean as there are few parts. Two no stars are for expensive to buy and expensive filters, the third no star is for the awful, clearly poorly translated, malfunctioning iOS app. I could only get one of two bubblers to connect to it, and the data is useless. And the empty water alert doesn’t work. That said we still use these fountains for the quiet operation and easy fast cleaning.
Show less
Response from developer
I'm very sorry. Could you please point out which parts of the translation are inaccurate? What kind of data are you most interested in obtaining for our product?
Bad app, needs major improvements
I bought a $70 water fountain for the app feature and it doesn’t work properly, once the day passes the info is inaccurate as me you can’t track the pets drinking habits. Last months data is gone/ not accessible. A total waste, thinking of returning it.
Can’t change the time
I can’t change the time. It tells me when my pet drinks but reports the time incorrectly and there is no way to fix that. Super annoying.
Response from developer
The time is automatically adjusted based on the time zone set on the phone.
Doesn’t do what I need it to
My cat needs to drink a certain amount per day due to his illness and I need a way to monitor it so I bought this. It worked half a day, went offline and now I can’t get it to connect again.
Completely defeats the point of having it cause I now have to watch him all the time anyway…
Completely defeats the point of having it cause I now have to watch him all the time anyway…
Response from developer
If you don't know how to reconnect, you can contact us at support@pawaii.com.
