Awesome fountain but app falls short
7/6/23 Update: And…the app somehow decided 2 days ago to stop tracking how much water our cats drink. Very frustrating especially after I reinstalled everything and it was working fine. I guess 2 weeks is the magical number until water intake stops. I’m just glad the countdowns for filter cleaning and next cleaning are still working.
7/3/23 Update: I am changing my rating and review of this pet water fountain after i decided to try a second time to reinstall the app a day after I wrote my original review. I completely deleted the fountain from the app and deleted the app as well. It took me about 3 times doing the whole process (including the initial set up) but somehow it worked. It’s been 2 weeks since I did this and the fountain and app has worked perfectly. It has kept track of how many times our cats have drank and how much. The countdown for both filter and weekly cleaning is working as expected even notifications are working. I wish I could give it 5 stars but I hope the developers can figure out a way to track multiple cats. We have 2 cats and right now it just keeps a running total which I don’t mind but if the app is going to have me put in my cats’ name then we should be able to distinguish between both cats. I usually don’t provide reviews this early but when you get a great product but the app isn’t on par well… We’ve had the pet smart water fountain for about a week now and it’s great. We love that it doesn’t use up power all the time to dispense water to our 2 cats and that we are given the option to leave it plugged in or not (rechargeable battery). It’s super quiet when it’s running and the base is weighted that the water tank sits securely on it. The app though is another story. We were excited that it can provide how much water our cats drink a day. I haven’t figured out if it can differentiate between the 2 cats even though I’ve entered their information in the app but we were still happy that it told us a total for each day. Then it just stopped doing that after 3 days and I have deleted & re-installed it and nothing has fixed the issue. I hope the developers will address this problem because it is a very useful tool for cat owners who may have cat(s) that aren’t as hydrated as our cats are.
7/3/23 Update: I am changing my rating and review of this pet water fountain after i decided to try a second time to reinstall the app a day after I wrote my original review. I completely deleted the fountain from the app and deleted the app as well. It took me about 3 times doing the whole process (including the initial set up) but somehow it worked. It’s been 2 weeks since I did this and the fountain and app has worked perfectly. It has kept track of how many times our cats have drank and how much. The countdown for both filter and weekly cleaning is working as expected even notifications are working. I wish I could give it 5 stars but I hope the developers can figure out a way to track multiple cats. We have 2 cats and right now it just keeps a running total which I don’t mind but if the app is going to have me put in my cats’ name then we should be able to distinguish between both cats. I usually don’t provide reviews this early but when you get a great product but the app isn’t on par well… We’ve had the pet smart water fountain for about a week now and it’s great. We love that it doesn’t use up power all the time to dispense water to our 2 cats and that we are given the option to leave it plugged in or not (rechargeable battery). It’s super quiet when it’s running and the base is weighted that the water tank sits securely on it. The app though is another story. We were excited that it can provide how much water our cats drink a day. I haven’t figured out if it can differentiate between the 2 cats even though I’ve entered their information in the app but we were still happy that it told us a total for each day. Then it just stopped doing that after 3 days and I have deleted & re-installed it and nothing has fixed the issue. I hope the developers will address this problem because it is a very useful tool for cat owners who may have cat(s) that aren’t as hydrated as our cats are.
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Awesome fountain but app falls short
7/3/23 Update: I am changing my rating and review of this pet water fountain after i decided to try a second time to reinstall the app a day after I wrote my original review. I completely deleted the fountain from the app and deleted the app as well. It took me about 3 times doing the whole process (including the initial set up) but somehow it worked. It’s been 2 weeks since I did this and the fountain and app has worked perfectly. It has kept track of how many times our cats have drank and how much. The countdown for both filter and weekly cleaning is working as expected even notifications are working. I wish I could give it 5 stars but I hope the developers can figure out a way to track multiple cats. We have 2 cats and right now it just keeps a running total which I don’t mind but if the app is going to have me put in my cats’ name then we should be able to distinguish between both cats.
I usually don’t provide reviews this early but when you get a great product but the app isn’t on par well… We’ve had the pet smart water fountain for about a week now and it’s great. We love that it doesn’t use up power all the time to dispense water to our 2 cats and that we are given the option to leave it plugged in or not (rechargeable battery). It’s super quiet when it’s running and the base is weighted that the water tank sits securely on it. The app though is another story. We were excited that it can provide how much water our cats drink a day. I haven’t figured out if it can differentiate between the 2 cats even though I’ve entered their information in the app but we were still happy that it told us a total for each day. Then it just stopped doing that after 3 days and I have deleted & re-installed it and nothing has fixed the issue. I hope the developers will address this problem because it is a very useful tool for cat owners who may have cat(s) that aren’t as hydrated as our cats are.
I usually don’t provide reviews this early but when you get a great product but the app isn’t on par well… We’ve had the pet smart water fountain for about a week now and it’s great. We love that it doesn’t use up power all the time to dispense water to our 2 cats and that we are given the option to leave it plugged in or not (rechargeable battery). It’s super quiet when it’s running and the base is weighted that the water tank sits securely on it. The app though is another story. We were excited that it can provide how much water our cats drink a day. I haven’t figured out if it can differentiate between the 2 cats even though I’ve entered their information in the app but we were still happy that it told us a total for each day. Then it just stopped doing that after 3 days and I have deleted & re-installed it and nothing has fixed the issue. I hope the developers will address this problem because it is a very useful tool for cat owners who may have cat(s) that aren’t as hydrated as our cats are.
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App is bad, fountain is good
The app will not pair on a 5G network. Xfinity pushes customers to upgrade to a faster 5G modem/router, but this app only works on a 4G network. Someone on their product development team needs to update their app so it pairs easier. Or, they need to invest some money in paying for a product upgrade. These bad reviews kill business.
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Awesome fountain but app falls short
I usually don’t provide reviews this early but when you get a great product but the app isn’t on par well…
We’ve had the pet smart water fountain for about a week now and it’s great. We love that it doesn’t use up power all the time to dispense water to our 2 cats and that we are given the option to leave it plugged in or not (rechargeable battery). It’s super quiet when it’s running and the base is weighted that the water tank sits securely on it. The app though is another story. We were excited that it can provide how much water our cats drink a day. I haven’t figured out if it can differentiate between the 2 cats even though I’ve entered their information in the app but we were still happy that it told us a total for each day. Then it just stopped doing that after 3 days and I have deleted & re-installed it and nothing has fixed the issue. I hope the developers will address this problem because it is a very useful tool for cat owners who may have cat(s) that aren’t as hydrated as our cats are.
We’ve had the pet smart water fountain for about a week now and it’s great. We love that it doesn’t use up power all the time to dispense water to our 2 cats and that we are given the option to leave it plugged in or not (rechargeable battery). It’s super quiet when it’s running and the base is weighted that the water tank sits securely on it. The app though is another story. We were excited that it can provide how much water our cats drink a day. I haven’t figured out if it can differentiate between the 2 cats even though I’ve entered their information in the app but we were still happy that it told us a total for each day. Then it just stopped doing that after 3 days and I have deleted & re-installed it and nothing has fixed the issue. I hope the developers will address this problem because it is a very useful tool for cat owners who may have cat(s) that aren’t as hydrated as our cats are.
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App Stinks, Fountain is Great!
The app stinks, it won’t stay online. The fountain is great though. I wanted a battery powered option and this fits the bill. The app though influenced my purchase, so I’m not happy with its lack of use.
I investigated how to get the app to sync and get the fountain back online, but the directions don’t make sense. It says to push a button my fountain doesn’t have. 😕
I investigated how to get the app to sync and get the fountain back online, but the directions don’t make sense. It says to push a button my fountain doesn’t have. 😕
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App is worthless
Can’t even open an account cause the bugs!!!
Wish I was able to know about this app before purchasing
BUYERS BEWARE THIS IS A FAULTY PRODUCT
DONT BELIEVE THE YOUTUBE VIDEOS
THE APP DOESNT WORK
Wish I was able to know about this app before purchasing
BUYERS BEWARE THIS IS A FAULTY PRODUCT
DONT BELIEVE THE YOUTUBE VIDEOS
THE APP DOESNT WORK
Good but needs work
I downloaded the Pawaii app after I received their new smart water fountain. The app functions, does what it’s supposed to, but it does need some work. I wish I could use it without requiring location sharing but unfortunately it wouldn’t let me do anything or set up the fountain without my location. It also needs better English language support. This app feels like a rough draft.
Location sharing requirement and the rough-draft feel of this app does not inspire any feelings of security when it comes to my data privacy. Which also makes me wonder how vulnerable my network is since I have their device connected to my Wi-Fi network.
Location sharing requirement and the rough-draft feel of this app does not inspire any feelings of security when it comes to my data privacy. Which also makes me wonder how vulnerable my network is since I have their device connected to my Wi-Fi network.
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Needs Work
I’ve had my eye on this water fountain since it was in development stage. The app needs serious work. It was difficult to connect the app to the fountain. It constantly falls “offline” so it’s not collecting data. Also the time data is in accurate since it’s not on my time zone and there is no where in the setting to adjust that. I hope it gets better with updates. I’ve wanted this fountain for the UV light disinfectant and filter. Only had it a day but hoping it keeps the water cleaner better than the app works.
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