To Be Honest
I only had 1 bad encounter with a male driver in the west seattle area, other than that drivers are very kind. The app should work on their ETA and Driver schedules though, Thank You for Service
ISSUES WITH THE WAIT TIME ON THE APP
I just want to say that this service has been beneficial to me in terms of saving money at the trade off of potentially waiting 30min to an hour just so I can get a about a 7-10 minute drive to work or home. However whenever I see that a driver is 5 minutes away I immediately assume that it’s going to take 5 minutes for them to get to my pick up location but instead it turns into another 30min wait despite them being so close. I spoke with one of the drivers recently and apparently this has been an ongoing issue. The app doesn’t take into account that the driver may have an emergency whether it’s being stuck in traffic or needing to use the bathroom. I think drivers should have the option of updating the wait time if something unexpected is happening and save the headache of customers expecting their ride to arrive at the pickup location in a few minutes. Before I end this review, another pet peeve I have is being told to take the bus and I wish it showed me where the bus is on the map and where it’s coming from!
I really REALLY want this Service to work and has so much potential.
I really REALLY want this Service to work and has so much potential.
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It’s ok
So when it does work it’s great gets me to where I’m going faster but lately at anytime I use it doesn’t matter if it’s early in the morning or 3 in the after noon I’m always told to take the bus and if I was trying to take a bus I wouldn’t be using this stupid app and then the times I do get a ride I’m waiting 40min to an hour and I even get drivers who are supposedly on break. Why am I getting drivers who are on break makes no sense this app is garbage sometimes just sometimes
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App Interface
I am not able to see all the information on the app, including how soon my driver arrives and his contact info. The screen zooms in and blocks half the text.
Refused service during working hours
It’s 2pm on a Sunday and I just tried to request a ride within Issaquah boundaries. Had a pop up saying I was requesting outside if working hours. Why have that message show up when its in the middle of the day on a weekend when your error massage says weekends 7am-7pm is within working hours
Great ride!
Today my friend called for us, and the ride with in 10 minutes! Was amazingly easy and nice. I’ll have to check with her on the number she called because last week I called repeatedly and it said riders or busy. I’m thinking I might have the wrong number.😒
Thank You METRO FLEX
I am So Honored And Grateful I Was One That Got Chosen For The Program. With My Back, Hip, Knee Disability And Not Able To Walk I Am Blessed To Have The Service Again Thank You.
Bad spot to be picked up in
So today I booked a ride to get home from issaquah fredmeyer and instead of SE Black Nugget Rd where it usually places as the designated spot I had to go to SE 62nd St to be picked up at. It was very heavy in traffic with all the cars going in from multiple directions. Another passenger was confused where to go and had to cross the street in order to get the ride. I wish there was an option to choose the designated areas to be picked up in.
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Driver so friendly
Celestino was warm and welcoming. He has a connection to our neighborhood that goes back 55 years and helped me make my connection to light rail.
Inconsistency
In summary, good for convenience and necessity, poor for reliability. No, It cannot replace a car and it is not as reliable as Lyft/Uber.
Metroflex is a Partnership with Tel-Aviv, Israel based Via Transportation and King County. How does it work? Via provides all the logistics and technical coordination when you make a pick-up request. This service is provided through a contract with the Israeli company.
The experience has changed from very consistent and reliable to inconsistent and unreliable after King County decided to expand service and rebrand Via’s service as “Metroflex”.
Your experience will vary based on your location. I personally experienced discomfort and rudeness too often to continue using the service. Also, customer service is poor.
The best audience for Via: students without cars, elderly who are unable to drive.
Metroflex is a Partnership with Tel-Aviv, Israel based Via Transportation and King County. How does it work? Via provides all the logistics and technical coordination when you make a pick-up request. This service is provided through a contract with the Israeli company.
The experience has changed from very consistent and reliable to inconsistent and unreliable after King County decided to expand service and rebrand Via’s service as “Metroflex”.
Your experience will vary based on your location. I personally experienced discomfort and rudeness too often to continue using the service. Also, customer service is poor.
The best audience for Via: students without cars, elderly who are unable to drive.
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