Scam for new tanks
If you have a new tank and you want to exchange it for something of equal value, do not count on that. We traded in our brand new tanks and got spray painted nasty tanks and our forklift tank was a brand new aluminum tank they exchanged it for an expired metal tank, and I cannot get anything comparable to what we exchanged in the first place. please do not use the service. If I could post a picture of what I have in the video, I just took I would share, but there’s no option to.Developer Response
We apologize for any confusion regarding our tank exchange process and the misunderstanding about receiving brand new tanks. Our commitment is to provide refurbished and recertified tanks of equal value through our exchange program. However, we understand that some customers may prefer to keep their existing tanks. In such cases, we recommend Service #3, where customers can refill their portable tanks without exchanging them. This option allows customers to maintain ownership of their tanks while still enjoying the convenience of refilling them through our network of affiliated retailers. We apologize for any inconvenience caused and appreciate your feedback, which helps us improve our services. If you have any further questions or concerns, please don't hesitate to contact us.Amazing service
Jacob did an amazing job he was very helpful and professional. He explained everything very clearly and answered any questions I had. Definitely recommend this company!Developer Response
We greatly appreciate your positive feedback regarding Jacob's exceptional service! Providing helpful and professional assistance is at the core of what we strive for at Flash Gas, and it's fantastic to hear that Jacob exceeded your expectations. Clear communication and thorough explanations are key components of our customer service approach, and we're delighted that Jacob was able to address all your questions effectively. Thank you for recommending our company—we value your trust and look forward to continuing to serve you with excellence in the future!AWESOME SERVICE
Jacob gives a outstanding customer service.
Always patience, helpful, resourceful and very polite. Always stay with customer on the phone until the reason of the call is resolved. Kiddos for Jacob!!Developer Response
Thank you for taking the time to recognize Jacob's outstanding customer service! At Flash Gas, we pride ourselves on providing exceptional support to our customers, and Jacob exemplifies this commitment with his patience, helpfulness, resourcefulness, and politeness. It's wonderful to hear that he goes above and beyond to ensure that every customer's needs are met, staying on the phone until the issue is fully resolved. We'll be sure to pass along your commendation to Jacob and celebrate his dedication to excellence. Thank you for choosing Flash Gas, and we look forward to serving you again in the future!