Is Your Battery Safe?

Utilities

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Details about Is Your Battery Safe?

Released
Updated
iOS Version
Age Rating
Size
Devices
Languages

November 30, 2022
October 1, 2024
13.0+
4+
94.55MB
iPhone, iPad, iPod
English

Features

Apple silicon support

Developer of Is Your Battery Safe?

LG ENERGY SOLUTION, LTD.

⭐️0 / 5

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Ratings

📼5 scs

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📦w/o updates

Updates frequency↘︎

🗣❌ unsupported

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Versions
Price History
Description
FAQ

Version History of Is Your Battery Safe?

2.5

October 6, 2023

We're excited to introduce some important updates in this version of the app to enhance your experience and prioritize your safety. What's New: Push Notifications for Incomplete Registration: We've added push notifications to remind you to complete the registration process. We understand that life can get busy, and this feature ensures that you can fully access the benefits of the app. Safety Advisory: Your safety has always been our top priority. Previously, we advised that your LG home battery could remain on until a software update was applied. However, after conducting a comprehensive safety review, we now recommend turning off your battery for your safety. We've made this change to ensure your well-being. Compensation for Inconvenience: We understand that this change may cause some inconvenience and potentially result in additional electricity costs while your battery is turned off. Please know that this decision was made with your best interests in mind. To support you during this period, we're committed to providing compensation to help offset any additional electricity costs you may incur. How to Receive Compensation: If you have any questions or need assistance, please contact our dedicated support team at 1300 677 273. You can also reach out via email at productrecall@lgensol.com.au. We appreciate your understanding and cooperation as we prioritize your safety and work to improve your experience with our app. Your feedback is valuable to us, and we're continuously working to enhance our services. Thank you for being a part of the LG Energy Solution community. Stay safe!

2.4

October 2, 2023

We are excited to announce the latest update for the "Is Your Battery Safe?" mobile app. This version brings several improvements and enhancements to ensure a smoother and more user-friendly experience. Here are the key highlights: 1. Updated Info Page: We have revamped the Info Page to make the recall information easier to read and understand. The content is now presented in a more organized and user-friendly format, ensuring that you have access to clear and concise details about the battery recall. 2. Terms of Service Update: We have made changes to the Terms of Service section of the app. One key update is the clarification that the prize pool is exclusively available for Electrical Contractors. This ensures that eligible participants are fully aware of the prize pool's conditions and restrictions. 3. Enhanced Registration Process: We understand the importance of simplicity and convenience. That's why we have made significant improvements to the registration process. The updated app now offers an even easier and more intuitive way to register your battery, ensuring a seamless transition into the recall process. 4. Workflow Optimization: We have fine-tuned the app's workflow to streamline the process of checking your battery's safety status. With improved navigation and intuitive prompts, you can now assess your battery's recall status more efficiently and with greater ease. 5. Minor Fixes: In response to user feedback, we have addressed several minor issues and bugs to enhance the overall stability and performance of the app. These fixes ensure a seamless user experience and eliminate any potential interruptions. We value your feedback and are committed to continuously improving the app to meet your needs. We encourage you to keep the app updated to enjoy the latest features and enhancements. Thank you for using the "Is Your Battery Safe?" app. Your safety is our priority, and we are dedicated to providing you with the best possible experience. If you have any questions or need assistance, please don't hesitate to contact our support team. Stay safe and informed with the "Is Your Battery Safe?" app.

2.3

July 19, 2023

2.1

July 12, 2023

- updated serial number lists - minor improvements

2.0

May 3, 2023

The app has rebranded to "Is Your Batter Safe?"

1.4

January 24, 2023

Changes to business registration

1.3

January 9, 2023

Usability improvements and minor enhancments

1.2

December 6, 2022

Small bug fixes

1.1

December 6, 2022

Feature improvements for better scanning

1.0

December 1, 2022

Price History of Is Your Battery Safe?

Description of Is Your Battery Safe?

LG Energy Solution is reaching out to the contractor community, especially electrical contractors, to assist us in locating batteries affected by our Product Recall. We are committed to ensuring the safety of our customers, and we would like to reward those who help us locate batteries which are subject to recall. To show our appreciation, we have created a $100,000 prize pool where participants can win up to $10,000. Eligible contractors who locate and report batteries subject to the Replacement Recall will be eligible for a minimum prize of $50. To participate, contractors can simply complete the registration form in the "Is Your Battery Safe?" app. To make the process of checking the battery easier, LG Energy Solution has developed the "Is Your Battery Safe?" app. The app allows you to scan the battery's serial number and be automatically entered into the prize pool if the battery is under recall. The safety of our customers is paramount, and our team is working diligently towards completion of the recalls. The affected batteries have the potential to catch fire, causing serious harm to individuals and properties. We urge you to act swiftly and responsibly if you encounter any recalled LG branded batteries, including those located within Solax products or other cabinet types. Some systems may require immediate isolation, so it is crucial to check your battery and act accordingly. Please note: consumers can also use the app, but are not eligible for prizes. We appreciate your assistance. If you need further assistance, don't hesitate to contact us at 1300 677 273 or productau@lgensol.com By downloading our app and registering your details, you can help us identify affected batteries and prevent any potential accidents. Simply take a photo of the LG Home Battery serial number and submit it through the app. Each entry will give you the chance to win a prize from our total pool of $100,000. We believe safety should always come first, which is why we are offering monetary incentives to those who help us locate these recalled batteries. Your efforts could save lives. Whether you are a homeowner or a tradesperson, we urge you to use our app to check the safety of your LG or LG Chem branded battery. Our prizes range from $50 to $10,000! Thank you for joining us in this important effort to promote safety and prevent accidents.

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