Questionable Device and Deceptive Trial Period
Ordered Somnee based on 30 day trial period.
Almost at the end of trial period, my physician has determined I have a sleep disorder, and Somnee is not helping in any way possible. Contacted Somnee for the 30 day trial period only to be met with a cold response. First of all, Somnee customer service response has no name, only Customer Service. In the email response, I was told 30 days began at time of order AND NOT upon activation of device after arrival. The shipping time will be deducted from you 30 days. Second, there was no mention of the 1 year membership required for cancellation. Or offer to cancel. I had to ask independently to cancel. Sad experience as I had hope for this device only to be met with roadblocks one after another. Be careful before you pay about $450 at first shipment.
Almost at the end of trial period, my physician has determined I have a sleep disorder, and Somnee is not helping in any way possible. Contacted Somnee for the 30 day trial period only to be met with a cold response. First of all, Somnee customer service response has no name, only Customer Service. In the email response, I was told 30 days began at time of order AND NOT upon activation of device after arrival. The shipping time will be deducted from you 30 days. Second, there was no mention of the 1 year membership required for cancellation. Or offer to cancel. I had to ask independently to cancel. Sad experience as I had hope for this device only to be met with roadblocks one after another. Be careful before you pay about $450 at first shipment.
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