Does not recognise IOS users
The developers keep sending out the same message and not doing anything!
Apple why are you not doing anything, remove them from the App Store ????
Response from developer
Hello there! The maintenance has been done, please update the game to the latest version. If you update the game on the Apple Store you will create a new character when you return to the game. If you have linked your account with Apple ID or Facebook ID before, you can switch your account after the tutorial by clicking avatar-setting-account-switch account-select account. But if you haven’t linked with any accounts, please contact us at pc@rjoy.com to get your account back.
NEW UPDATE 🤬🤬
The customer support is also awful on day 3 of no response
Response from developer
Hello! Thanks for the review! We do apologize for the delay, our CS team has seen an unprecedented amount of questions and emails in the past few months, and they are trying to respond as fast as they can! If you do not hear back in 24 - 48 hours, please contact us at pc@rjoy.com.
Update gone wrong.
Response from developer
Hello! Thanks for the review! We do apologize for the delay, our CS team has seen an unprecedented amount of questions and emails in the past few months, and they are trying to respond as fast as they can! If you do not hear back in 24 - 48 hours, please contact us at pc@rjoy.com.
No customer service
Response from developer
Hello! Thanks for the review! We do apologize for the delay, our CS team has seen an unprecedented amount of questions and emails in the past few months, and they are trying to respond as fast as they can! If you do not hear back in 24 - 48 hours, please contact us at pc@rjoy.com.
Just don’t
Response from developer
Hello there! The maintenance has been done, please update the game to the latest version. If you update the game on the Apple Store you will create a new character when you return to the game. If you have linked your account with Apple ID or Facebook ID before, you can switch your account after the tutorial by clicking avatar-setting-account-switch account-select account. But if you haven’t linked with any accounts, please contact us at pc@rjoy.com to get your account back.
Trashed
One day I’m locked out because of server issues. The next day, there’s an update. I do the update and had to start at the beginning. After the tutorial, I tried to go back to my bound Facebook account, and all my data was gone. The chat bot gave me the basic form letter and none of that worked, all my data was gone. How are we in 2023 and devs can’t get an update to work?
Do not get this game, the devs are incompetent and offer no help.
Response from developer
Hello there! The maintenance has been done, please update the game to the latest version. If you update the game on the Apple Store you will create a new character when you return to the game. If you have linked your account with Apple ID or Facebook ID before, you can switch your account after the tutorial by clicking avatar-setting-account-switch account-select account. But if you haven’t linked with any accounts, please contact us at pc@rjoy.com to get your account back.
Good game terrible customer support
Response from developer
Hello there! The maintenance has been done, please update the game to the latest version. If you update the game on the Apple Store you will create a new character when you return to the game. If you have linked your account with Apple ID or Facebook ID before, you can switch your account after the tutorial by clicking avatar-setting-account-switch account-select account. But if you haven’t linked with any accounts, please contact us at pc@rjoy.com to get your account back.
Good game, no need to pay money
Unfortunately, the game has had an update this week and the developers sent a message out saying you have to start again from the beginning and reload your account, or contact them if this doesn’t work.
To start the game again involves about half an hour of going through the forced tutorials, (the tutorials were great when u first download the game, as they show you exactly what to do in the game)…. But I’ve now done them again twice, each time you try and bind your old account if it doesn’t work, you have to start the whole tutorial over again to try again. So now I have to do another half hour tutorial to start for the third time to get to the tab to contact the developers to say the account is lost….
Unfortunately for me, it’s got a bit long winded, so I’m not going go through it again. I hope this helps the developers in future to try their best to not do an update that accidentally makes everyone restart from scratch, or to include a ‘skip tutorial’ feature in an update so you can just download the game and try log in / contact the developer straight away.
Still giving it 5 stars tho as it is a good game, and everyone can make a mistake.
All the best :)
Puzzle Commander
Response from developer
Hello there! The maintenance has been done, please update the game to the latest version. If you update the game on the Apple Store you will create a new character when you return to the game. If you have linked your account with Apple ID or Facebook ID before, you can switch your account after the tutorial by clicking avatar-setting-account-switch account-select account. But if you haven’t linked with any accounts, please contact us at pc@rjoy.com to get your account back.
Did update. Had to start over.
What happened to all my progress and purchases?
Response from developer
Hello there! The maintenance has been done, please update the game to the latest version. If you update the game on the Apple Store you will create a new character when you return to the game. If you have linked your account with Apple ID or Facebook ID before, you can switch your account after the tutorial by clicking avatar-setting-account-switch account-select account. But if you haven’t linked with any accounts, please contact us at pc@rjoy.com to get your account back.
