Leave a Review Fullscript
All around hot mess
Can login in on app but not on my computer. Some products don’t load at all in the app (so cannot purchase). Cart icon shows 6 products then I click on cart and it says empty cart. I’m literally blocked from ordering. I’d love to give my naturopath the credit for using it but it just doesn’t work. Also the prices are not discounted. The prices are discounted to same price as outside the app on other sites. I found my products for less than this app when I had to revert to buying them elsewhere because I couldn’t get this app to work. First attempt was a month ago and I’m trying again and have wasted way too much time. Trying to make a purchase. I’ll just go elsewhere. To the developers: please fix the app, issue an update, and make it clear all problems are gone and I’ll consider trying it again.Show lessZpommer
Developer Response
We're sorry to hear about your experience with checkout on the Fullscript app! We want to ensure you have a seamless experience, so please reach out to us at support@fullscript.com with additional details about your account so we can resolve this for you! They'll be able to assist you further and address any issues you're facing. Your feedback regarding pricing and functionality is valuable to us, and we'll work diligently to improve the app's performance in future updates. Thank you for bringing these concerns to our attention.Price Locks
The app and website make inputting valid coupon codes virtually impossible, thereby extorting patients into paying exorbitantly marked up prices for necessary health supplements.
Fullscript is not the only company extorting customers in this way (most companies are selling supplement at astronomical markups, just as Fullscript does). However, Fullscript is the only company I’ve found to date that makes inputting valid discount/coupon codes virtually impossible. This, paired with their lack of a phone number to contact customer support to remedy the issue, makes successfully troubleshooting the issue almost impossible.
Given these issues, I have since found a new supplier for my roughly $500/month supplement orders. Fullscript has many great features, but at the end of that day, what matters most is the ability to afford all the supplements needed to maintain and regain one’s health.Show lessbdjekshx
Developer Response
Thank you for taking the time to provide your feedback! The Fullscript app is in its early days and we're working hard to improve its functionality and usability as quickly as we can. We are always open to hearing your suggestions for improvements. If you'd like to share specific details or examples to help us make it better, please contact us at support@fullscript.comBad customer service
Make your orders well ahead of time. Warehouse is constantly making mistakes and if you go through support, Crystal, Lisea, and Tricia are the worst. They have no sense of correcting their mistakes and compensating customers for lost time and missed supplements. They won’t update you about a missed order or items that aren’t even stocked (even though you ordered them) until you contact them for a refund.
Being involved with health you would assume they would take care of their customers needsShow lessJames health
Developer Response
We sincerely apologize for the experience you had, and we appreciate your feedback. It's disheartening to hear about the challenges you faced, and we understand the importance of reliable and timely delivery. We truly value your business and would love the opportunity to discuss and resolve the matter to your satisfaction. Our team is committed to providing exceptional service. Please contact us at support@fullscript.com, and we will prioritize addressing your concerns. We aim to rectify our mistakes, keep you updated on your orders, and ensure a smoother experience moving forward. Your well-being is our top priority, and we want to make things right for you!Auto order question.
I just received a big order now it says I have a auto order shipping soon. I can’t figure out how to stop it. The customer management of your app site is not user friendly.
Thank you. rkbPapa 731
Developer Response
Thank you for taking the time to provide your feedback! The Fullscript app is in its early days and we're working hard to improve its functionality and usability as quickly as we can. We are always open to hearing your suggestions for improvements. If you'd like to share specific details or examples to help us make it better, please contact us at support@fullscript.comBug with Buy Again
For months now, the app won’t let me scroll through the whole Buy Again list. After a couple scrolls, it resets to the top. So I can’t really use it for mobile purchases and have to log onto the website. Very annoying.SCOOPPED
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the Fullscript app. We'd be happy to take a look into this for you, please contact us at support@fullscript.com. The app is still in its early days and your feedback will help us make it better!Difficult
Too hard to use. Will order on Amazon in future.Anna Celeste Roberts
Glitchy app
It shows all the supplements I put in my cart and when I click on the cart, that says I have 5 things in it, it says your cart is empty. It won’t allow me to order anything and I have in the past. Super frustrating! I really want to support my practitioner but it makes it impossible. I’m not sure what’s up.Show lessCastro mom
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the Fullscript app. We'd be happy to take a look into this for you, please contact us at support@fullscript.com. The app is still in its early days and your feedback will help us make it better!Please add order history
This is much better than going to a website to place an order. The main thing missing is a way to review your order history. Please consider adding that feature in a future update.graboidavenger
Developer Response
Thank you for taking the time to provide such thorough feedback! The Fullscript app is in its early days and we're working hard to improve its functionality and usability as quickly as we can. We're taking your suggestions to heart and hope to have that functionality available as soon as possible.Disappointed
Why did Wellevate change to Fullscript? Wellevate App was much better, easier to use and included more information about the supplements.Pipergirlone
Developer Response
Thank you for taking the time to provide your feedback! The Fullscript app is in its early days and we're working hard to improve its functionality and usability as quickly as we can. We are always open to hear your suggestions for improvements. If you'd like to share specific details or examples to help us make it better, please contact us at support@fullscript.comUseless
Cannot search for or buy products other than what you have previously purchased rendering the app useless for purchasing anything new.AnInternetMessiah
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the Fullscript app. We'd be happy to take a look into this for you, please contact us at support@fullscript.com. The app is still in its early days and your feedback will help us make it better!
