Mes Comptes CCF User Reviews

Mes Comptes CCF

Banque des Caraibes SA

Finance

Reviews Summary

Positive highlights

👍

This app hasSeamless and user friendly

👍

This app hasSimple and easy to use

👍

This app hasPretty good overall

👍

This app hasExcellent app

👍

This app hasSmooth first login experience

Negative highlights

🐛

This app hasDefrauded by clone app

🐛

This app hasImpossible to connect to account

🐛

This app hasApp frequently unavailable

🔒

This app hasLacks security features

🔍

This app hasPoor customer experience

🔍

This app hasNeeds improvements

🔍

This app hasFrustrating and slow

🔍

This app hasBroken and unusable

🔍

This app hasClunky and outdated design

🔍

This app hasMissing key features from HSBC app

🔍

This app hasTerrible customer support

Top reviews

Most RecentHighest RatedLowest Rated

Rubbish

If you want to be at mkt std, look at any of your competitors

Val 27

18 days ago

Response from developer

Hello, Thank you for your feedback. We are constantly growing to optimize our customers' experience. Don't hesitate to share your suggestions with us. Customer service and your advisor remain at your disposal. The CCF team

Just a very cheap web wrapper

Very disappointing that a new bank was so cheap on its app: a mere web wrapper, very very slow, not adapted to mobile screens. Starting from scratch would have been a good opportunity to bring a good app to customers. Opportunity completely missed.

Not even talking about the general login / password experience: a disaster.

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thierrytunes

24 days ago

Response from developer

We're sorry that our app didn't meet your expectations. Your feedback is important to us, and we would like to understand how we can enhance your experience. If you're willing to provide more details, we'll do our best to find a solution. See you soon, CCF Team.

Seamless and user friendly.

Very good system.

ELIE123#$

a month ago

Response from developer

Hi, thanks so much for taking the time to write a review about our mobile app. See you soon, CCF Team.

CCF app

I was defrauded by somebody using some kind of clone of the CCF app. Beware and be vigilant with this app. It is not secure.

cellokeith

a month ago

From US

This app has always performed as advertised. Face ID has been better than my other bank apps. English translation of text better than HSBC.

Sandersfrance

2 months ago

Response from developer

Hi, thank you for sharing your experience with our mobile app. If you have any questions or concerns, please don't hesitate to contact us. We're here to assist you. See you soon, CCF Team.

Fonction prise de rdv et messager au

L’application ne fonctionne pas bien.
Je ne réussi pas à prendre un rdv téléphonique avec mon conseiller, la fonctionnalité ne marche pas. D’ailleurs mon conseiller ne répond à aucun de mes message depuis plusieurs mois. C’est vraiment frustrant!!! Je réfléchis sérieusement à changer de banque!

ArowBal

2 months ago

Response from developer

Bonjour, Nous tenons à nous excuser pour ces désagréments. Afin de vous venir en aide, pouvez-vous nous indiquer votre nom, prénom et nom de votre agence par mail en précisant l'objet : Play Store à l'adresse : contact@ccf.fr ? En vous remerciant, L'équipe CCF

Poor app and customer experience

Needs improvements.
Poor customer experience

Bdsjbdsjbdsj

2 months ago

Response from developer

Hello, we apologize for your negative experience with our app. We want to extend our sincerest apologies for any inconvenience caused. Would you mind contacting us at "contact@ccf.fr" (kindly include "Apple Store" in the subject of your email)? See you soon, CCF Team.

Impossible to connect to account

I’ve been trying for months to connect to my account since my account was transferred from HSBC to CCF, and access is consistently denied. Incredibly frustrating.

roops91

3 months ago

Response from developer

Hi , we are sorry to read your feedback, please contact us on this free line to obtain help, you can choose an English speaking agent : +33 155 69 75 75. After securing the call we will guide you to log in into your CCF online accounts. Have a nice day. GA

Haven’t been able to log in for a week

The app just say it’s temporarily unavailable for a week. The web page just says error occurred.

Without logging in, I cannot find advisor contact or book a rdv or even check anything.

chrisyogurtcommand

4 months ago

Must be able to do better

With so many good banking apps out there I’m at a loss as to why this app is so poor. One example is why there is no separate account listed for a credit/debit card, nor is there a separate statement. Instead it’s all mixed up with forthcoming entries from the main current account. As I now have a new phone I keep getting the message that I can only have one trusted device but there is no information as to remove the old one and add the new one. Really disappointing. A lot of the reviews on here are fairly negative but nothing g seems to be done to take the feedback on board.

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Neil1042

4 months ago

Response from developer

Hello, we apologize for your negative experience with our app. We want to extend our sincerest apologies for any inconvenience caused. We stay at your disposal to assist you, please contact us at contact@ccf.fr. See you soon, CCF Team.