Leave a Review Authenticator App #1
Subscription cancellation
I need to cancel this subscription, I do not need this app and do not want to be charged for the yearly subscription and the email on the app is not valid to contact supportPicklesball
Developer Response
Hi, Picklesball，if you are using an iOS device, you can cancel your subscription on our app by following these steps: Settings -> Your Name -> Subscriptions -> Tap our app name -> Unsubscribe. Unfortunately, we checked the email carefully and found no email about the name Picklesball. Maybe the email was not sent successfully, or there is a problem with the email address. If you still have questions and need help, you can contact us at any time, our email The address is support@onetouchinsight.com. Thank you for your suggestions, we will continue to improve.Scam app
Scam app tricks subscriptionMattvip321
Developer Response
Dear Mattvip321, we are sorry for your bad experience with our app. We guarantee that our application is formal and legal. We will uphold the principle of good faith, strictly abide by relevant laws and regulations, and will not deceive users.We offer a 3-day free trial. You can start a free trial to see if you want the service, or you can cancel your subscription at any time in your Apple ID settings.Thank you for your understanding and support.Not very transparent that this cost $
I was looking for the Microsoft authentication after getting a new phone. Clicked on this as it looks almost snap and then I see a notification that there is a charge! Worst of all I can’t see how to remove the app and stop ongoing fees.new work laptop
Developer Response
Dear new work laptop,we apologize for any confusion you may have experienced. Our app is designed to provide a QR code-based authentication tool, not to impersonate or replace Microsoft Authenticator. If you have accidentally subscribed to our app and wish to cancel it to avoid ongoing charges, please follow these steps:Settings -> Your Name -> Subscriptions. Select the subscription you want to cancel and follow the instructions to complete. We understand your frustration, and we're here to assist you. If you need further help or have any other questions, please don't hesitate to contact us. Our email : support@onetouchinsight.com. We want to ensure you have a smooth experience. Thank you for bringing this to our attention.Fake - Scam
App impersonates Microsoft and tricks you into subscribing billing.Unhappy25894923
Developer Response
Thank you for your feedback. We would like to clarify that the primary function of our application is to provide QR code-based authentication tools to help users log into websites and applications. We also offer a three-day trial period to allow you to fully explore the additional features and services our app has to offer. We apologize for any confusion you may have experienced. Our apps are not intended to impersonate Microsoft or engage in deceptive conduct. It is designed to provide a secure and convenient login solution. If you have any further questions or encounter any problems, please feel free to contact us for assistance. We're here to help. Our email is: support@onetouchinsight.comso so bad
hard workmahdi nader
Developer Response
I am very sorry for not bringing you a better product experience. We will do our best to improve product quality and after-sales service to ensure you get a better service experience.Dr. Kevin Shiffman
An excellent App. Simple quick installation. Exquisitely user friendly - though I previously had the free app, and when my my the screen went of my iconic iPhone XSMAX ( first of the large format Apple i - Phones ( coming from someone who previously enjoyed slim sleek lines ) and wanted to hang on until APPLE 15 … probably in September but phone is NOW rapidly ruining of old age “ natural causes and I think I will be very happy with the tried and tested Apple 14 PRO XSMAX, though I currently have a PC and was considering switching to a MACBOOK PRO - NOT sure why the App Store refused to let me acquire the Free Version and insisted on me purchasing the “Premium “ version of the authenticator though I guess $14.99 per year is unlikely to break the bank. An excellent piece of software nonetheless.
Tres Bien.
Sincerely
Dr. Kevin Shiffman.Show lessDr. K. Shiffman
Developer Response
Dear Dr. K. Shiffman. Thank you for liking this app, it is our motivation to keep working hard.Too expensive
I will not pay 39.99/yrupset-with-Uber
Developer Response
Hi, upset-with-Uber，to give you a better understanding of our products and services, we offer a 3-day free trial. During this period, you can try our products for free and experience our services. Plus the fees we charge help us invest in the development and improvement of the app to provide you with a smooth and enjoyable user experience. We're always working on new features and enhancements, so stay tuned for exciting updates.
