Joke
This app is an absolute joke. Do not waste your time they are not going to be able to help you or provide they services they claim. I only received a headache after attempting to us this circle jerk of an app. They are not helpful in any way support barely responds and when they do they shift the blame on the other partnering sites like pinwheel or gusto never had an issue with either of them before Stream is stressful and needs to be shut down
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Response from developer
This error indicates that our payroll partner Pinwheel was unable to connect to your payroll account. We're working hard on improving the app experience!
HORRIBLE CUSTOMER SERVICE!!!!
Can I please get a human to talk to me and not give me the same form answer over and over. You with Drew money yet it is still not deposited into my account. I had it set up for instant deposit here. We are eight hours later and I’m still waiting and I can’t seem to talk to a human. I need to know where my money is.
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Response from developer
Hello, our banking partner had a slight delay on Friday, but we worked hard to push them to sort out the issue and your payment was deposited. Thanks for your patience, and please update your review when you have a chance!
App not reflecting payments sent to Stream
At first i loved this app, i had no issues with receiving the money or paying it back. i withdrew twice. when i got paid earlier this month, my paystub showed that money was sent to my stream account. however, the app is still not allowing me to withdraw or even reflecting that money was sent. i’ve reached out to the support team. they told me to wait a few days. over a week later and i’m still having the same issue. money was sent to my stream, but i can’t withdraw. where is my money?
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Response from developer
Hello, it looks like we were able to resolve this via Support. If you have any other questions or concerns, just reach out!
New download
I downloaded the app a few hours ago and it said I was approved for 50$ but when I check the app it says there working on it. Still no deposit so I’m confused on how long it takes
Response from developer
Hello, sometimes payroll providers take time to approve the direct deposit switch. Thanks for your patience.
Good app in a pinch
It connects directly to your payroll provider so you never miss a payment with it. It takes a little out as a fee so if it allows you to advance $100, it takes $10 as a fee and you get $90 advanced to you. I’ve used it a few times already with minimal issues. At first it had trouble connecting to my payroll provider (my employer uses Paycor) but once the issue was smoothed out, no issues since. It started me out at $50 advance and after a set amount of successful repayments, it will increase. Very good to have in a pinch
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Response from developer
We're glad you like the app!
Not worth it
I was approved for a 50 dollar deposit only 45 dollars was “sent” and it said it would be available the next business day but it’s been a few day waiting and still haven’t received my funds , I also emailed support to see what the status is and have yet to hear back from anyone.. soo now I’m scheduled to pay back money I never received. If I don’t get a response by today I will be contacting the BBB because this is unacceptable and quite uncomfortable knowing I gave access to my personal banking account information and it is now being used
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Response from developer
Please note that withdrawals can take a full business day to settle. It looks like we've responded to your email, but we're standing by if you need more help! Please update your review once your withdrawal settles.
App No Longer Works
UPDATE: I have tried multiple times (20+ times) with the same result. How many reviews have to say the same thing before your company takes action to see what's wrong? I let your support department know that the issue HAS CONTINUED TO PERSIST and you all ignored me.
This used to be a decent app before they implemented connecting your direct deposit info. The app will tell you it has successfully connected to your payroll provider but will never allow you to withdraw the available funds. It will keep prompting you to connect your direct deposit information. 👎🏽
This used to be a decent app before they implemented connecting your direct deposit info. The app will tell you it has successfully connected to your payroll provider but will never allow you to withdraw the available funds. It will keep prompting you to connect your direct deposit information. 👎🏽
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Response from developer
Sorry you didn't have a good experience! The connection error indicates that our payroll partner Pinwheel was unable to connect to your payroll account. We're working hard on improving the app experience.
Simple and useful
Not much to it, you need a little extra? They’ll pull right from your payroll and give it to you and it pays back from your check so there’s not much to worry about
Response from developer
We're glad we could help! Thanks for using Stream.
Terrible customer service
I cannot stress enough how awful the customer service is for this app. I have been trying for weeks to get in touch with someone. I have sent multiple emails with absolutely ZERO response. I’ve been stuck on the “connecting to payroll provider” page since the day I signed up. Luckily there are many other options out there, you’d be wise to choose well. Definitely not an app I’d ever recommend.
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Updated review
My account is finally approved but now it won’t let me link my payroll provider (adp) I go through all of the steps and finish it and then it unlinks it? What’s going on? Can someone please assist??? Update: 2 days later and still stuck on the screen to link my payroll provider. Support responded on Tuesday and said they would create a ticket to get this resolved and I have emailed a few times asking for an update without a response. Customer support is terrible. The “help” section doesn’t even have anything to assist with troubleshooting yourself so you have no choice but to wait for customer support to get back to you and they don’t. I would love to try this app, but it took months to approve my application and now it’s nonstop issues.
Updating to respond: I have reached out via email many times. Still no resolution and it takes days to get a response at all.
Updating to respond: I have reached out via email many times. Still no resolution and it takes days to get a response at all.
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Response from developer
Hello, please reach out to us via email support and we'd be happy to take a closer look!
