App was ok until they implemented a mandatory direct deposit connection to withdraw an advance. I’m good with the idea and I think I understand the logic behind the change, but the integration process does not work and you cannot withdraw an advance until you connect your direct deposit.
Support and Dev team seem to be struggling as they keep double charging me on my payment. Concept is good and want the app to succeed so I’m staying as patient as I can.
Developer Response
Multiple users asked for a way to access more of their earned wages upfront, so that's why we added direct deposit. And as always, if you have any questions or concerns about charges, just email us. We appreciate you sticking around as a customer and have lots of great improvements in the works!Update: response said to email support for help, I have emailed twice with no response
No way to update bank information on the app. Email support with no response. Stopped sharing with plaid, not given an option to reconnect. App said funds were sent- old bank never got it. I have email support mutilple time with no response and now it it showing I am due to pay back an advance I never received tomorrow.
Developer Response
Hi, we're happy to provide clarification/help on specific transactions if you still have not received one. Just email us for help! Regarding bank destination information, we are working on improving the app so please stay tuned!I really wish there was a instant withdrawal option. The fact that we have to wait till the next day and even worse not knowing when it is gonna hit is inconvenient to many. I really hope something changes because this will keep your business from other limited in my opinion.
Developer Response
We are working hard on adding faster payout options!Im a regular guy with a decent salary ($70k) and every now and then I could use a couple of extra bucks (needless to say I’m a bit irresponsible) and this app comes through. You don’t start out with a lot but it grows. It sends you just what you need.
Developer Response
Awesome!Just downloaded it late last night and I already received my approval notice. Looking forward to working with this app. I do wish the processing time to receive funds was quicker but it’s not their fault it’s already the weekend lol. Looks like I should receive the funds I withdrew on Monday since it takes 1 bus day to receive it.
Developer Response
Glad to hear you are loving the app!For anyone who needs money at a moment’s notice, this is what you’re looking for. Being able to get your paycheck instantly is just so handy. I recommended it to all my friends and they absolutely love it!
Ever since my baby was born I’ve had so many unexpected expenses at once. My company couldn't give me a big enough advance and then thankfully I found Stream. I now have enough money to support my family in this hectic time!
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