Leave a Review Personal Creations
Forever In Our Hearts
I had been searching for just the right grave marker for my husband. The minute I saw the one I just ordered I knew it was the one. I haven’t received it yet, but I’m sure it will be very well received by all our family. Thank you.Mar-Pansy
Love Love Love
My experience with Personal Creations has always been wonderful. I highly recommend their gifts!
Please check their website for unique items for your friends and family!Evie L B
shipping
You claim shipping starts at $2.99
My purchase is going to the same address!!!
You over charge on shipping!
Continuing shoppers should get a break!!! you claim 50% off!!! I paid the same for these bags last year!!! I received nothing special for being a continuous customer!!! You just charge more and make it look like a deal !!!! It’s not!!!’Show lessBbbbbbbbbeeeee
Developer Response
We're so sorry for your experience and appreciate you reaching out to provide your feedback to our team. We do apologize for any concern with the shipping costs, and do note that it scales depending on your order. Promotions such as 50% off are given to returning customers, but we are always looking for more ways to show our appreciation and again thank you for your comments. We do invite you to contact us directly at customercare@personalcreations.com should you have any further suggestions, or any order issues.Very frustrating experience!
I just wanted to purchase a personalized beach towel for my granddaughter. I attempted to do this on the app on my phone. It indicated my password was incorrect. I requested an email to rest it. Never received it. Checked spam and junk emails. Requested reset email again with no luck. Contacted Chat requesting assistance. They decided I needed to be connected to a human. Chatted with a human who sent me the reset email,
Attempted to changed password and again, it said I needed to change my password, they would send me an email. Never received it. Called on the phone. Put on hold, was disconnected. Called back, put on hold, was disconnected.
Decided to order the towel under my husbands name and email ( who does not have an account). I was finally able to do this after 1 1/2hrs.Show lessVery frustrating to purchase
Developer Response
We're so sorry to hear of the experience you had during the order process. We take pride in providing only the best for our customers, and are terribly sorry that we fell short in this instance. We appreciate the time taken to provide your feedback as it only helps us to improve and streamline our services, and invite you to reach out to our team directly at customercare@personalcreations.com if you have any further comments or questions.Easter baskets
Are use Personal Creations quite a lot with my grandchildren. The one thing to watch is the pricing. When you check out, you do not always get the most current sale pricing. if you are using the app, check their website before placing an order.PC Grammy
Thank you!
Thank you for making it so easy to order such personalized gifts! The quality is great! Your selection is great! Thank you again!!!broken wing 22
Re:Service Representative- Brandy
I had to call for assistance to place my order today and Brandy was an amazing help to me! She was friendly and professional and was extremely kind!
What a joy it was to have my problem managed by such a gracious person. You are very fortunate to have her on your payroll!!
Judi CoxHeyGiGiJudi
Personalization makes the gift special!
I am pleased to write a review for this company, because I have used them for many years for special gifts. I can’t tell you how many birthdays, Christmases, weddings, and other occasions that I have found just the right thing in their selections. There is just nothing like getting a gift with your name and dates that mean a lot in your life – – those memories just come back when you use or see this special gift.
There have been occasions as well where I made a mistake on my order, and they are always quick to respond and make things right. I will continue to order and refer my friends to this company!Show lessAubtGlo
Really clumsy app
The products are good and reasonably priced but the app is just so disappointing. It repeatedly changes the address to number 1 (so if you’re fortunate enough to live at No 1 then you won’t notice this problem). Navigation is painful and it seems to wander off at random to irrelevant places.
Uninstalled for now :-(.Show lessChunderheed
Developer Response
Thank you for sharing your feedback with us. We apologize for the disappointments you experienced with our app, particularly the address issue and navigation. We'll take your comments into consideration and work towards improving the user experience.Beautiful Baby books
I have given quite a few new parents the personalised Sweet Dreams book but it’s not an easy app to use.
I would like clearer sections for billing address and recipient address as both have been wrong on a few occasions. Also a small preview with a sample to show that the baby’s name has been input correctly and throughout the book.Show lessOmafrauke
Developer Response
We're so sorry to hear of the issues you've faced while using the app! We appreciate your feedback and suggestions, as it only helps us to grow and provide a better experience. If you have any other suggestions, or would like any assistance with your order(s), please feel free to contact us directly at socialcare@planetart.com. We're always happy to help!
