Leave a Review Personal Creations
Great quality and service
I have been ordering from this site for years and my family and friends are always pleased with the gifts they receive. The quality is first rate and delivery and service as promised! Personal Creations is my “go to” site!OGB's granny
Switch and Nate
ThisCompany says that their shipping cost is $2.99. When I go to check out they charge me $7.99 without warning. As a senior every five dollars is worth a lot more to us. And after speaking with an AI representative they thought My order was going to Canada. After trying to understand why they that I gave up and will never order again .Show lessJulios74
Developer Response
We are very sorry for any issues with your recent order. Please reach out to us directly for assistance and further clarity on this matter. You may contact us via email at Socialcare@planetart.com . Thank you!Customer service is gone
I know this is suppose to be about the app but I'm rating personal creations itself. I've ordered personalized ornaments for my children and their families for several years now and was always satisfied, it didn't bother me that it always say free shipping but I'm always charged for shipping.
What does bother me is that when I pay for express shipping to have them delivered to me but a certain date, they come later then had they just charged me the standard rate. Also bothers me that when I talk with customer service they double talk about how free shipping is only if you are not a loyal customer purchasing multiple ornaments each year. I would understand if it was different addresses being shipped to but they all come in one package to me. Now with that all being said when I ordered last year I changed my address and recieved them fine, had even deleted my old address from my account, this year when I ordered it showed my correct address but when I track my package it is being sent to my old address from a couple years ago, so if I receive them it wi not be in time to give them to my kids when we all get together. When I call about this I got put on hold for over half hour then hung up on 3 times I called back and finally got thru and 3 times they hung up on me. Last year I buy from this company!!Show lessMsm 93
Developer Response
We appreciate the feedback and are sorry that you didn't have a positive experience. We would need more information to better understand your situation and clarify some misunderstandings regarding our shipping fees. Please e-mail socialcare@planetart.com and consider and updated rating if you're satisfied with the help provided. Thank you!Wonderful Ornaments
Every year I purchase a different family ornament and gift them to my kids. They are always gorgeous, well made, and beautifully packaged. Delivery is amazingly quick! I highly recommend Personal Creations.Sululu
CHRISTmas Ornaments
I have ordered CHRISTmas Ornaments from them for over 10 years. This is something that my game expects from me and I love giving them something they will have for the rest of their lives.MaMawParker
Non-personalized
I wanted to buy a stocking without a name on it but that wasn’t an option. I think that should be an option. I also signed up for emails in order to get 40% off but the price didn’t change. Maybe because the items were already on sale but in that case it should say that.Quality got worse
Developer Response
While we understand your need for a stocking without personalization, that is not something we offer on any of our sites. Please also note that promos and discounts cannot be combined as clearly stated on our app and website. Our apologies for any inconvenience. We appreciate your feedback!Ease of use of app
Love, love, love everything I have ordered. But, the app can be difficult. Tried to order and add phone number and there is no dash (that I could find) so kept getting error message. Then got something about items could not be ordered/delivered together???? Finally took off 3 items, waited until the next day and the order went through. Black Friday overload??? No idea. Even tried using iPad rather than iPhone and still got error messages. AI chat was helpful but unfortunately suggestions did not work for me. User error??? Could be. Not a young person who knows all the ins and outs for cell phones. Did not give up because I LOVE everything I have ordered.Show lessGrammy D 2023
Developer Response
We thank you very much for the feedback! We are thrilled to know you love our items! While the app was quite busy the last few days, we are unsure what the exact issue may have been with the phone number error. We will let our team know of this error and see if this is in fact an ongoing issue. We appreciate you voicing your concerns and thank you for being a valued customer!Christmas Ornaments
I absolutely love these personalized or ornaments. I have ordered one for my family and kids every year for the last 15 years and they are my absolute favorite ornaments on the tree.LaNells review
Need to address issues with photo ornaments
I love this shop and I love the idea of the app. Very easy to use until I tried to do a photo ornament. It would not let you process the order to your cart. Did the live chat and the suggestion was to log in through the website which I did and placed my order. But the issue should be addressed because most people have their photos on their phones and the app makes it easier to order.Show lessA. M.S.
Developer Response
Thanks for your feedback! We appreciate you taking the time to voice your concern. If there is anything else we can assist you with, feel free to reach us at socialcare@planetart.com.Memorial Wind Chimes
Personal Creations has not only been helpful to me on a personal basis, but our high school class has used your services to honor our classmates by sending wind chimes to their families upon their death.FHS Class of 1969
