1 Hotels User Reviews

SH Group Operations LLC

Top reviews

Most RecentHighest RatedLowest Rated

Second tier app

Way better than version 1, which didn’t work. But even this one is glitchy an unusable. Can’t even book a room without freezing

Desh7

a month ago

5 star location, 2 star service

I think the title says it all. Just so many service misses it’s hard to number them. The app is clunky too. Whipping open the blinds in the morning is an amazing treat though, the bay is gorgeous.

LoveTheAds

3 months ago

Response from developer

Thanks for your feedback! We’re thrilled to hear you loved the location and beautiful bay view. We apologize for the challenges you faced with the app and services during your stay. We’re always striving to improve and would love to connect to learn more. Please feel free to share more details at membersupport@shhotelsandresorts.com. We look forward to hearing from you!

Slow and Faulty

The app is awful. I’ve tried it on WiFi and cellular and it’s slow! Nothing saves, check in was a nightmare and I had to scan my documents multiple times to no avail. Ended up having to check in at the hotel. I made multiple reservations for wellness classes before my arrival and only one saved into the system, so we missed out on the opportunity. I’m not sure why everyone is rating it 5 stars because it’s truly a faulty and poorly made app.

Show less

CMF229

5 months ago

Response from developer

Thank you for sharing your thoughts with us! We’re truly sorry to hear that the app didn’t meet your expectations, especially with check-in and reservations. If you're open to it, we’d love to learn more about your experience to ensure your next stay is seamless. Please connect with us through membersupport@shhotelsandresorts.com or by using the Contact Us option within the mobile app.

Useless

Downloaded the app to check in, but unable to do so because the save button doesn’t work when trying to add (required) secondary guest info. Oh well… it looks lovely though. 🤷🏻‍♀️

nicdoesadiet

8 months ago

Response from developer

Hello nicdoesadiet, We appreciate your feedback on your experience with our mobile app. It is recommended to download our most updated app as we have made improvements through recent releases. Should you continue to experience an issue, please connect with us through membersupport@shhotelsandresorts.com or by using the Contact Us option within the mobile app.

Love to chat!

Its great that you can chat with any of the hotels from the app. Helped us plan our arrival.

LiloMia24

9 months ago

Mobile key makes it worth it

All other things are nice, but phone as key is the best

Pintozozz

10 months ago

Looks Nice but Does Not Work

The app looks nice but won’t work to login for my reservations, so basically useless. Two stars just for the design aspects but functionally zero.

travels2

10 months ago

Response from developer

Hello Travels2, We're truly sorry for the inconvenience you've encountered in accessing your reservation. We'd like to assist you promptly to resolve this issue for any of your future stays to ensure you're able to access all the amenities our mobile app offers. We'd love to connect with you. Please feel free to reach us at MemberSupport@SHHotelsandResorts.Com or by using the Contact Us option within the mobile app.

Great app!

I love 1Hotels, and this app makes it super easy to manage my reservations and communicate with the hotel staff before and during my stay. When I travel for business, I use the app to check in and access my room key; the process is a breeze!

PauPa27

10 months ago

Makes the Stay Easy

I’ve been using the 1 Hotels app every time I travel and it makes life so easy! I can text the hotel and request things directly through the app. I also love that it tracks all my stays!

TravlerM24

10 months ago

Great app

I’ve used this app every time I stay at the property, great app!

Dingenue

10 months ago

free / freePrice