Hopefully this is helpful for other folks that may want to download this app. The whole experience starts off on the wrong note. When you download the app, you can’t actually use it because you need to get a personal invite from Stonybrook Hospital in order to use the app. Why??? No other patient portal I’ve used requires this. When you call Stoneybrook, they seem somewhat surprised by this news and take down your emails saying that they will send the invite email. None came and I tried twice. Eventually, I got frustrated enough that I went on line and came across a self enrollment link. Clicking this and following the steps, I was able to login to the app. But the misery doesn’t end there. There are lots of dead links. It’s incredibly slow to load test results and things like that. You cannot reply directly to a message, you have to create a whole new message and have the the offices email in order to send the message. Very stupid design! Every patient portals that I’ve used allow you to reply directly to the message - to the doctor, the nurse, etc. All in all so far very terrible experience
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MichelleRobynn
Charlie fp