Refusing to refund
Response from developer
Hello, thank you for your review. We are truly sorry to hear that your order did not meet your expectations. At MyFlowers Company, we take pride in our work, and it’s disheartening to know we let you down. We absolutely want to help, so if you could please pop us an email to support@myflowers.com.uk including order number, this would be really helpful. We want to resolve this for you asap and hope to hear from you soon.
Super!
Response from developer
Hi there, thank you for your feedback, it means a lot to our company! We'll be looking forward to your next order with us.
Avoid
I had a response from this company in which part of their response says “Our website is clear and transparent” I thought this issue was solved but they just do not know how to leave me alone. Their own member of staff “Roy” actually said I had been mislead, they took my money despite never having any intention of delivering the same day. Same day delivery was what a chose as well as the time which was also accepted. They gave me a discount and delivered the following day. Do not pretend for one moment that you were in the right. STOP RINGING, TEXTING AND EMAILING ME, you have fully admitted to wrong doing and I have kept all the proof of you doing so.
Response from developer
Dear Client, thank you for your feedback. We apologize for any trouble caused. Our website is clear and transparent, we do not hide any information from our customers. We have same-day delivery as well as the next day, and we inform about the next day delivery right before you proceed with the purchase, and we also state it in our policy which is available on the website. We of course would like to make it up to you and make sure you are happy with the outcome. Please pop us an email over at support@myflowers.co.uk indicating your order number and one of our managers will contact you.
Great service
Response from developer
Hi there, thanks for your glowing review! It's rewarding to know you are satisfied with our service. Thank you for being a valued customer!
Avoid
Perfect!
Response from developer
Hello! We can’t thank you enough for your rave review! We’re thrilled that bouquet and teddy were a hit. Your feedback is invaluable to us.
Convenient
Response from developer
Hi there, thank you, for taking the time to share your experience. We’re so glad you enjoyed using us, and we can’t wait to have you back!
If I could give 0 stars that would be generous
Tried to have a discussion on the phone about this but the assistant actually hung up on me!
Never been treated this badly by a company before avoid!
Response from developer
Hi there, thank you for informing us. We are saddened to hear that you are not satisfied with our service. Please don't hesitate to email us at support@myflowers.co.uk, indicating your order number, so we can put this right for you.
Fast delivery
Response from developer
Dear Arsamenchik, your feedback means a lot to us! It's fantastic to hear that we were able to meet your needs so well.
Flowers
Response from developer
Hi Nino, thank you for your review and for appreciating our service. We are happy that you were satisfied, and will be glad to serve you again!
