Somewhat helpful, seemingly impossible to cancel membership.
Response from developer
We’re glad to hear that you found the diary feature helpful, but we’re sorry that you found the cost too high and had trouble canceling your subscription. To cancel your subscription, please contact us at help@brainway.app with your account email and, if possible, your order number. We will ensure that your subscription is canceled and address any issues promptly. Your feedback on the pricing and cancellation process is important to us, and we are committed to improving our services. Thank you for bringing this to our attention. Best regards, Team Brainway
How to cancel
Response from developer
Thank you for reaching out. We apologize for any confusion regarding the cancellation process. If you purchased your subscription through our website, you can cancel it by contacting our support team at help@brainway.app. If you purchased the subscription through the Apple App Store or Google Play, you will need to cancel it through your Apple or Google Account. Please include your account email and, if possible, your order number in your message when you contact us. We will assist you promptly. Thank you for your patience, and we appreciate your feedback as we work to make the process clearer. Best regards, Team Brainway
Pointless and difficult to get out of
Response from developer
We’re very sorry to hear that you found the app unhelpful and experienced difficulty with cancellation and support. We understand your frustration and want to resolve this for you as quickly as possible. To cancel your subscription, please contact us at help@brainway.app with your account email and, if possible, your order number. We will ensure that your subscription is canceled and any further charges are stopped. Your feedback about the lack of structure and guidance in the app is important to us, and we are committed to making improvements based on user experiences like yours. Thank you for bringing this to our attention. Best regards, Team Brainway
Not fit for purpose.
Response from developer
We’re very sorry to hear about your negative experience with our app. This is not the service we aim to provide, and we understand your frustration. To better assist you, please contact us at help@brainway.app with your account email and any details about your experience. We want to understand your concerns fully and see if there’s anything we can do to make things right. Your feedback about the app’s content and its impact on your overwhelm is important to us, and we are committed to improving our service based on user experiences. Thank you for bringing this to our attention. Best regards, Team Brainway
Beware - no refunds
Response from developer
We apologize for the frustration and inconvenience you’ve experienced. It’s disappointing to hear that our app did not meet your expectations and that our refund policy was not clear during the purchase process. Please contact us at help@brainway.app with your account email and any details about your purchase. We will review your case and see if there’s anything we can do to assist you. Your feedback is important to us, and we are committed to making improvements based on user experiences. Thank you for bringing this to our attention. Best regards, Team Brainway
The app is really good 💯
Response from developer
Thank you so much for your positive feedback! We’re delighted to hear that you’re enjoying the Brainway app and finding it helpful. We’re here to support you as you continue to explore and use the app. If you have any questions or need assistance, feel free to reach out. We’re always happy to help. Best regards, Team Brainway
Love it so far :)
Response from developer
Thank you so much for your kind words! We’re thrilled to hear that you find the Brainway app useful and user-friendly. It’s wonderful to know that the journal and mood tracking features are beneficial for you. We’re especially glad to hear that the sleep meditations have helped you create a relaxing bedtime ritual. Your positive experience is what we strive for, and we’re delighted that the app is making a difference in your daily life. If you have any suggestions or further feedback, please feel free to share. We’re always looking to improve and enhance our users’ experience. Best regards, Team Brainway
Essentially read and track health data
I feel misled that a plan was really just me reading information. Instead of a here’s things you should do today.
Maybe my fault for not wanting to invest as much time right now but nothing tangible for me. Comparing this to Noom for a weight loss app. I want something that helps me be more accountable but giving someone who struggles with procrastination just something to read everyday is going to be ineffective for many users.
Response from developer
We’re sorry to hear that our app didn’t meet your expectations and that you felt misled by the content and structure. We understand that you were looking for more actionable guidance rather than just information to read. Your feedback is valuable, and we will take it into consideration as we work to improve our app. We aim to provide practical tools and support for users, especially those struggling with procrastination, and it’s clear we need to do better in this area. If you have specific suggestions on how we can enhance our app to better meet your needs, please share them with us at help@brainway.app. We appreciate your input and are committed to making improvements. Thank you for sharing your thoughts. Best regards, Team Brainway
Love it! Great app!
Response from developer
Thank you for your positive feedback! We're thrilled to hear that you and your girlfriend are enjoying the app and finding it helpful in following your personalized plans. It's wonderful to know that you're able to compare your progress and motivate each other through some friendly competition. Your success stories inspire us, and we're delighted to be a part of your journey towards improvement. If you have any suggestions or additional feedback, please feel free to share. We're always looking for ways to enhance our users' experience. Best regards, Team Brainway
Great app!
Response from developer
Thank you so much for your positive feedback! We're thrilled to hear that you're loving the app after just a few days of use. It's great to know that you're finding it helpful and convenient. If you have any suggestions or need any assistance as you continue using the app, please feel free to reach out. We're here to support you and ensure you have the best experience possible. Best regards, Team Brainway
