Avoid- duplicate payments taken, no way to cancel
Despite their FAQ saying you can cancel through your app subscriptions, it doesn’t show up there. You can email help at brainway dot app to have them cancel, but apparently they can’t issue refunds at a junior customer service level and have to refer upwards. Nearly a week later and I’ve still had no response from their senior customer service person, so I’m doubtful this even exists. Fraudulent imo, don’t touch with a barge pole.
Response from developer
We apologize for the inconvenience and frustration you’ve experienced with our subscription process and the lack of timely response from our support team. This is not the service we strive to provide. To resolve your issue promptly, please contact us again at help@brainway.app with your account email and order number. We will ensure that your subscription is canceled. We understand your concerns and are committed to improving our processes to prevent such issues in the future. Thank you for bringing this to our attention, and we appreciate your patience. Best regards, Team Brainway
Do not sign up
Response from developer
We’re sorry to hear that our app did not meet your expectations and that you found the cancellation process difficult. We understand your frustration with the manual tracking features. To cancel your subscription, please contact us at help@brainway.app with your account email and, if possible, your order number. We will assist you in canceling your subscription and ensure any issues are addressed promptly. Your feedback is valuable to us as we work to improve our app and make it more user-friendly. Thank you for sharing your thoughts. Best regards, Team Brainway
Still taking my money
Response from developer
We apologize for the inconvenience you've experienced with canceling your subscription and the subsequent charges. This is not the experience we want for our users. To resolve this issue promptly, please contact us at help@brainway.app with your account email and, if possible, your order number. We will investigate the matter and ensure that your subscription is properly canceled and any incorrect charges are addressed. Thank you for bringing this to our attention. We are committed to improving our services and making the cancellation process clearer and more efficient. Best regards, Team Brainway
Oversold benefits
Response from developer
Thank you for your feedback. We’re sorry to hear that our app did not meet your expectations regarding managing procrastination and ADHD symptoms. Our goal is to provide a valuable tool for tracking and improving mental health, but it’s clear we fell short in delivering on our promise of a personalized plan. Your input is important to us as we work on enhancing the app to better meet the needs of our users. If you have any specific suggestions or additional feedback, please feel free to share them with us at help@brainway.app. We are committed to improving our services and providing a better experience for our users. Thank you for taking the time to share your thoughts. Best regards, Team Brainway
DO NOT DOWNLOAD
Never used the app - super boring and a waste of money.
Response from developer
We apologize for the inconvenience and frustration you’ve experienced with our subscription process and the app itself. This is certainly not the experience we want for our users. To ensure your subscription is canceled and any incorrect charges are addressed, please contact us at help@brainway.app with your account email and, if possible, your order number. We will investigate the issue and assist you promptly. Your feedback about the app’s functionality is valuable, and we are working to improve our services based on user input. Thank you for bringing this to our attention. Best regards, Team Brainway
I don’t get it
Response from developer
Thank you for your feedback. We’re sorry to hear that you find the app difficult to use and that tracking your activities feels like a lot of work. To make the most of the app, start small by tracking just one or two key areas that are most important to you, like mood and sleep patterns. Use the app's reminder feature to prompt you to log your activities at convenient times. Regularly review the insights provided by the app to identify patterns and triggers that affect your daily life, which can help you make informed decisions about changes you might want to implement. Additionally, take advantage of the articles and tips provided in the app for helpful strategies. If you have specific questions or need further assistance, please feel free to contact us at help@brainway.app. We are here to help you get the most out of the app and improve your experience. Best regards, Team Brainway
Waste of money DON’T PAY
Response from developer
We’re sorry to hear about your experience and apologize for any frustration caused by our app and customer service. Your feedback is important to us, and we are committed to improving our services. If you have any specific issues or need assistance, please contact us at help@brainway.app with your account email and any details about your experience. We want to understand your concerns better and see if there’s anything we can do to make things right. Thank you for bringing this to our attention. Best regards, Team Brainway
Not free
Response from developer
We’re sorry to hear that your experience with our app was not positive. Your feedback is important to us. We aim to provide value from the start, and we apologize if this wasn't clear during your initial use. We understand your concerns about the purchase requirement and the refund policy. If you have any specific questions or need assistance, please feel free to contact us at help@brainway.app. We are here to help and address any concerns you may have. Thank you for sharing your experience. Best regards, Team Brainway
Trash
Actions: think of how procrastination holds you back, decide what kind of procrastinator you are, get ready to stop procrastinating!!". What is that haha now I'm procrastinating doing these lessons because they are worthless
Response from developer
We’re sorry to hear that the lessons in our app did not meet your expectations. Your feedback is crucial as we strive to improve our content. We understand your frustration with the brevity and lack of actionable steps in the lessons. We are continuously working on enhancing our material to provide more in-depth and practical guidance. If you have specific suggestions on how we can improve, please let us know at help@brainway.app. We appreciate your input and are here to support you in any way we can. Thank you for sharing your thoughts. Best regards, Team Brainway
Not useful, not clear instructions
Response from developer
We’re very sorry to hear that our app did not meet your expectations and that you found it overwhelming. We understand how frustrating it can be to deal with unclear instructions and slow support. To cancel your subscription, please contact us at help@brainway.app with your account email and, if possible, your order number. We will ensure that your subscription is canceled and address any issues promptly. Your feedback about the app’s notifications and the clarity of instructions is valuable to us. We are committed to improving our services to provide a better experience for our users. Thank you for bringing this to our attention. Best regards, Team Brainway
