Underwhelmingly helpful
Response from developer
Thank you for sharing your feedback with us. We’re sorry to hear that the app didn’t meet your expectations and understand your concerns. We aim to guide our users effectively through the process, and it’s clear we fell short in your case. The lack of a proactive approach and analysis is something we’re actively working on improving. Your experience with the quiz and not receiving your plan is particularly concerning, and we apologize for this oversight. Please contact us at help@brainway.app with your account email and any details about the quiz you took. We’ll make sure to send you the plan and feedback you were promised and address any other issues you’ve encountered. Thank you for bringing this to our attention. Your insights are invaluable as we strive to enhance our service. Best regards, Team Brainway
DO NOT WASTE YOUR MONEY‼️‼️‼️
Response from developer
We are very sorry to hear about your experience and understand your frustration. It's disappointing to learn that our app did not meet your expectations and that you found it misleading. Our goal is to provide valuable content to help with procrastination, but it's clear we missed the mark for you. To ensure your subscription is canceled and to address any concerns about the charges, please contact us at help@brainway.app with your account email and, if possible, your order number. We take your feedback seriously and are committed to improving our services to better meet the needs of our users. Thank you for sharing your thoughts with us. Best regards, Team Brainway
Don’t waste your money!
Response from developer
We apologize for any frustration and disappointment caused by your experience with our app and our support team. It’s disheartening to hear that our app did not meet your expectations. To address your concerns, please contact us at help@brainway.app with your account email and order number. We want to review your case again and see if there’s anything we can do to resolve this issue. Your feedback is important to us, and we’re committed to improving both our product and our customer service. Thank you for bringing this to our attention. Best regards, Team Brainway
Double payments taken
Response from developer
We are very sorry to hear about your experience and the double charges. This is not the experience we want our users to have, and we understand your frustration. To resolve this issue promptly, please contact us at help@brainway.app with your account email and, if possible, your order number. We will investigate the charges and ensure that any incorrect payments are addressed. Your feedback about the app itself is also important to us, and we are working on making improvements based on user input. Thank you for bringing this to our attention. Best regards, Team Brainway
Misleading and Horrible Company
But worst of all? This company is incredibly deceitful. This app is called Brainway. If you click on your profile, there is no account info. At the bottom you can rate the app, but it takes you to their OTHER app that is called Effecto (which then doesn’t allow you to rate it because it isn’t the app you purchased). Medical Score is the company name that bills you and they don’t have that name or info anywhere until you click a contact us and see it listed. There is no cancel subscription option. You have to contact the company directly and that’s not through the app either. It takes you to their website (which is also Effecto by the way). This is all sneaky and scammy. SO many different names? Super confusing. Also, If they had faith their product was useful and worth your money, they would not make cancelling so difficult. They prey on people with ADHD, in hopes that this will be too overwhelming to figure out (and thus you give up) or that you’ll forget about the app and they get to continue to charge you. I didn’t know this was going to auto-renew because it never stated I was signing up for that. I bought 1 month and thought that was all I paid for. But after reading reviews on Effecto (which by the way that app sounds EXACTLY like Brainway …so they just created 2 apps to confuse people?) everyone on there has the same issue with canceling and auto renew. So their advice is to:
-go to your PayPal
-click the medical score charge
-report a problem
-manage automatic payments
-cancel auto renew
And then IF the company contacts you for your payment (when you clearly don’t want it) you can let them know you are cancelling and not giving any new payment methods.
Response from developer
We sincerely apologize for the frustration and confusion you've experienced with our app. Your feedback is very important to us, and we deeply regret that our service did not meet your expectations. We understand that the app's interface and content were not helpful for managing your ADHD, and we're sorry that the articles and features did not provide the support you were looking for. Additionally, we recognize your concerns about the subscription process and the difficulties you've faced in canceling. To resolve your subscription issue and ensure no further charges, please contact us directly at help@brainway.app with your account email and, if possible, your order number. We will make sure your subscription is canceled and address any incorrect charges. Your experience and feedback are invaluable to us as we work to improve our app and services. We aim to provide clear and effective solutions for our users, and your input helps us identify areas for improvement. Thank you for bringing these issues to our attention. We are committed to making things right and ensuring a better experience for our users in the future. Best regards, Team Brainway
Super lame
Response from developer
We’re sorry to hear that our app did not meet your expectations and that you had difficulty obtaining a refund. We understand how frustrating this can be. Our goal is to provide valuable tools for tracking and improving habits, but it’s clear that we fell short for you. If you need further assistance or have any additional feedback, please contact us at help@brainway.app with your account email and any details about your experience. We want to understand your concerns better and see if there’s anything we can do to help. Thank you for your feedback. Best regards, Team Brainway
Privatised Health Care doesn’t work.
Response from developer
We’re very sorry to hear about your dissatisfaction with our app and understand your concerns. Your feedback is important, and we appreciate you taking the time to share it with us. Our intention is to provide a helpful tool for managing daily habits and mental health, not to exploit or mislead our users. We take data privacy seriously and do not sell user data. Our goal is to improve mental health through accessible tools, but it’s clear we need to do better in addressing your concerns and providing more value. If you have any specific issues or suggestions on how we can improve, please contact us at help@brainway.app. We are committed to improving our services and ensuring they meet the needs of our users. Thank you for your feedback. Best regards, Team Brainway
Save your money
Response from developer
We’re sorry to hear that you are not satisfied with our app and understand your frustration regarding the refund policy. We do offer a strict no-refund policy unless the product is proven faulty. However, your feedback is important to us, and we want to ensure your concerns are addressed. Please contact us at help@brainway.app with your account email and any details about your experience. We want to understand your concerns and see if there’s anything we can do to improve your experience. Thank you for sharing your thoughts with us. Best regards, Team Brainway
Do not subscribe!!
How wrong I was! They then charged another three months (even though they told me three months earlier that it had been cancelled. To add insult to injury, that have refused to refund me. DO NOT BE TEMPTED TO SUBSCRIBE AS IT IS A TOTAL CON!!!
Response from developer
We sincerely apologize for the frustration and inconvenience you've experienced with our app and the subscription process. This is not the experience we want for our users, and we understand your disappointment. To address this issue promptly, please contact us at help@brainway.app with your account email and order number. We will investigate why the cancellation did not go through as assured and ensure that any incorrect charges are addressed. Your feedback is valuable to us, and we are committed to improving our services to prevent such issues in the future. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this. Best regards, Team Brainway
Bad customer service
Directions are not clear, it’s essentially tracking your moods.
Response from developer
We apologize for the inconvenience you’ve experienced with our app and the difficulty in canceling your subscription. We understand how frustrating this situation can be. To resolve this promptly, please contact us at help@brainway.app with your account email and, if possible, your order number. We will assist you in canceling your subscription and ensure any incorrect charges are addressed. Your feedback about the app’s functionality and clarity is important to us. We are committed to improving our services to better meet our users' needs. Thank you for bringing this to our attention. Best regards, Team Brainway
