Do not use
Scam and fraudulent charges
Response from developer
We’re sorry to hear about your experience and understand how frustrating this situation is. The subscription details, including fees and the auto-renewal policy, are explained during checkout, in the welcome email, and in our terms and conditions. However, we regret if this information wasn’t clear enough and will work on improving transparency. If you have any more questions, please contact us at hello@brainway.app with your account email and, if possible, your order number. We take your concerns seriously and are committed to addressing these issues to improve your experience. Sincerely, Brainway Team
Learn something about yourself.
Response from developer
Thank you for sharing your thoughts! We’re glad that Brainway has provided simple and clear instructions to help you take control of your life. Understanding the impact of procrastination is a big step toward meaningful change, and we’re happy to be part of your journey. If you ever have questions or suggestions, feel free to reach out to us at hello@brainway.app. Sincerely, Brainway Team
Mediocre and Overpriced
Response from developer
We’re sorry to hear about your experience with Brainway. Subscription fees, including the recurring charges, are shown during checkout, in the welcome email, and in our terms and conditions. Our goal is to provide personalized, data-driven tools that go beyond traditional tracking, and we’re working on improving the value and user experience. If you need further assistance, feel free to contact us at hello@brainway.app with your account email and, if possible, your order number. We’re here to help. Sincerely, Brainway Team
If I could I would give them zero star
I signed up for a ONE-MONTH subscription for $15. A month later, they charged me $30—DOUBLE the amount! I have no idea where that number came from, and I was never notified about this extra charge.
I reached out to their support team the SAME DAY to request a refund, but their response was that they “can’t refund because the product was delivered.” Of course, it’s a digital app—that’s a lazy excuse! I only used it for a few days, and the app itself is awful.
This is completely unauthorized and shady. BEWARE of this scam! They charge you double and refuse to fix their mistake. They will never refund you!!!!
Response from developer
We apologize for any confusion regarding our subscription policies. When purchasing directly from our website, the subscription is managed through our system, not via the Apple App Store. To cancel such a subscription, please contact our support team at hello@brainway.app. If you subscribed through the Apple App Store, you can manage and cancel your subscription directly through your Apple account. We understand that unexpected charges can be concerning. Our subscription fees are clearly outlined during the checkout process, in the after-purchase welcome email, and in our terms and conditions. If you believe there has been an error or if you have further questions, please reach out to us at hello@brainway.app with your account email and, if possible, your order number. We are committed to improving our services and ensuring a better experience for our users. Sincerely, Brainway Team
Subscriptions renewed without any notification
My initial communication with Brainway requesting they refund the money they took without my permission and to cancel my subscription & remove all details is totally unsatisfactory.
Response from developer
We apologize for the inconvenience you've experienced. It appears that your subscription was purchased directly through our website, which is why it doesn't appear in your Apple subscriptions. Subscriptions obtained via our website require cancellation through our support team, as they aren't managed by Apple. We understand the frustration this has caused and are committed to improving our communication regarding subscription renewals. To address this issue promptly, please contact us at hello@brainway.app with your account email and order number. Our team will assist you in canceling the subscription and discuss any questions you may have. Sincerely, Brainway Team
Font
Response from developer
We’re sorry to hear that the font size and nickname selection process made using Brainway difficult. Your feedback is important to us, and we're actively working on improvements to enhance readability and streamline the setup process. Thank you for sharing your experience, as it helps us make the app better for everyone. If you have any more questions, please reach out to us at help@brainway.app. Sincerely, Brainway Team
Only download this if you are able to track your day
I am saddened by how misleading this app can market themself and then there is no refund.
Response from developer
We’re sorry to hear that the tracking requirements didn’t fit well with your routine and that the experience didn’t meet your expectations. We aim to help users improve productivity without adding unnecessary time demands, and your feedback is valuable in helping us refine this approach. If you believe there’s an issue we can address, please reach out to hello@brainway.app with your account email and order number. Thank you for sharing your thoughts, and we apologize for any frustration this caused. Sincerely, Brainway Team
I reckon this is a scam
I should’ve read the reviews first. Plus, I should know by now - not to be taken in by facebook/insta deals.
I feel this programme is not personalised at all.
And there is no facility on the app to cancel or request a refund - or rather there appears to be one, but the info can’t be read as it’s bigger than my phone’s screen.
So if you’re taken in by it, then email them.
I hopefully have cancelled my month’s sub. But no refund they say as it’s a digital purchase - fair enough.
One star is for the prompt reply to my email. But I repeat. Do not buy.
Response from developer
We’re sorry to hear about your disappointment with the program and the challenges you faced with canceling. Our goal is to provide a personalized experience, and we’re actively working on improvements. Thank you for acknowledging our team’s response time, and if there’s anything further we can assist with, feel free to reach out at hello@brainway.app with your account email and order number. Sincerely, Brainway Team
deceived and without refund
Response from developer
We're very sorry to hear about your frustration with unexpected charges. We understand how important transparency is and are working hard to improve the experience for all users. Please contact us at hello@brainway.app with your account email and order number so we can review your account and assist with this issue. Thank you for reaching out, and we’re here to help. Sincerely, Brainway Team
