Disappointing experience
Response from developer
We’re sorry to hear about your frustrations with the Brainway app, especially around the time it takes to enter data and the automated insights that may not align with your activity. Your feedback helps us understand where we need to improve, and we’re actively working to make tracking more efficient and accurate. Regarding the charges, it sounds like you may have been enrolled in an auto-renewing subscription. Please contact us at hello@brainway.app with your account email and order number, and we’ll review your account to assist with your request. Thank you for sharing your experience, and we’re here to help make it right. Sincerely, Brainway Team
Predatory Scam (zero stars if I could)
Response from developer
Thank you for your feedback. We're really sorry to hear about your experience, and we understand how frustrating this must be. We aim to be transparent about the subscription process, but we understand that the situation was not clear. Please note that subscriptions purchased through the App Store must be managed directly through your Apple Account. We follow a no-refund policy unless there’s a proven fault with the product. If you believe there’s an issue, please contact us at hello@brainway.app with your account email and order number, and we’ll review it as best as we can. Sincerely, Brainway Team
Deceptive App - Don’t do it!!
I’ve experimented with a lot of apps that provide great services and great value. This is NOT one of them. I would highly caution anyone to move forward with Brainway.
Response from developer
Thank you for sharing your feedback. We sincerely apologize for the confusion regarding the subscription. We understand how frustrating this experience can be, and we are actively working to improve transparency in our subscription process. As mentioned in our terms, there are no trial periods when purchasing directly from us. If you purchased via the App Store, you can manage your subscription directly through your Apple Account. If you believe there’s a fault with the product, please contact us at hello@brainway.app with your account email and order number, and we’ll do our best to assist you. Sincerely, Brainway Team
Zero stars unfortunately not possible
Response from developer
We’re sorry to hear about your experience with Brainway and understand your frustration with the accidental purchase. Our goal is to improve both the app and customer service, and we’re actively working on it. If you haven’t already, please reach out to us at hello@brainway.app with your account email and order number, and we’ll do our best to assist you further. Your feedback is important, and we’re committed to making things right. Sincerely, Team Brainway
Fraudulent Company Sells 7 day fixed plans for $7, then Auto-Charges Credit Card for $31
It's a great app
Great app to improve your life
Response from developer
We’re so happy to hear Brainway has been helpful on your journey toward a healthier lifestyle! It’s fantastic to know the tutorials and tips are supporting you, especially in managing overthinking. If you ever need any further assistance, feel free to reach out at hello@brainway.app with your account email and order number. Sincerely, Brainway Team
helped a lot
Response from developer
We're thrilled to hear that Brainway is making a positive impact on both your mental health and productivity! It’s always rewarding to know that the tools and guidance are helping you reach your goals. If there’s ever anything more we can do to support you, don’t hesitate to reach out at hello@brainway.app. Sincerely, Brainway Team
Unhappy and no refund
and there is no refund though I have requested immediately after looking at the app.
Also for a person who is unable to focus I don’t see anything helpful expect wasting time to look through the app think of trying to use it..
Response from developer
We’re sorry to hear that Brainway didn’t meet your expectations. Our goal is to help users build focus and reduce procrastination through step-by-step guidance based on cognitive-behavioral techniques. If you have additional concerns or specific needs, please reach out at hello@brainway.app, and we’ll do our best to assist. Sincerely, Brainway Team
Not useful as expected
Response from developer
We appreciate your feedback and apologize for any inconvenience caused by the subscription cancellation process. For subscriptions purchased directly through our website, cancellations can only be managed through our support team. Please contact us at hello@brainway.app, and our team will assist you in canceling your subscription promptly. Sincerely, Brainway Team
