Scam
Response from developer
We apologize for the confusion and frustration you've experienced. If the subscription does not show as active in your Apple account, it’s possible that you have a direct subscription with us through the Brainway website. In such cases, the subscription can only be canceled by contacting our support team at hello@brainway.app. Please include your account email and, if possible, your order number when you reach out to us so we can look into this further and resolve the issue. Sincerely, Brainway Team
Refund
Response from developer
We’re truly sorry to hear about your experience and understand how frustrating this must be. Brainway does not offer a free trial when purchasing directly from us, which is why the subscription charges were applied. The subscription fees are clearly displayed during checkout, in your welcome email, and in our terms and conditions. Since Brainway follows a no-refund policy unless the product is proven faulty, please send us detailed information and proof of any issues you encountered with the app. Please include your account email and order number when contacting us at hello@brainway.app so we can assist you further. Sincerely, Brainway Team
Refunding
Response from developer
Thank you for sharing your experience with the Brainway app. We're truly sorry to hear about the unexpected charge and understand how frustrating this situation must be. We are currently working on improving the subscription process to avoid such issues in the future. Please include your account email and, if possible, your order number when contacting hello@brainway.app so we can investigate the matter further and assist you in resolving this issue. Sincerely, Brainway Team
How do I even get on?
Response from developer
We’re sorry to hear about the issue you’re experiencing with the app. This is not the experience we want for our users. Our team is actively working on resolving this problem. Please contact us at hello@brainway.app with your account email and details and screenshot of the app not working. We’ll work with you to get this resolved quickly. Sincerely, Brainway Team
Don’t !
Response from developer
Thank you for sharing your feedback. We're sorry to hear that the experience didn’t meet your expectations. The questions are designed to provide personalized insights and help you address procrastination effectively. We’re always working on improving the app and your input is valuable in that process. If you have any further concerns or need assistance, feel free to reach out to us at hello@brainway.app with your account email and, if possible, your order number. Sincerely, Brainway Team
Works well
Response from developer
Thank you for your kind words! We’re glad to hear that our customer support was responsive and helpful in addressing your questions about insights. It's great to know that you're finding the app useful and working well for you. If you ever need further assistance, feel free to reach out to us at hello@brainway.app. Sincerely, Brainway Team
Absolute con - don’t be tempted
Response from developer
We are truly sorry for the experience you’ve had with Brainway, and we understand your frustration. It seems like the subscription might have been directly with us, which is why it didn’t appear in your Apple subscriptions list. We apologize if this wasn’t made clear during the checkout process. Regarding the subscription and cancellation process, you can cancel it by contacting us directly, and we’re here to help with that. Please reach out to us at hello@brainway.app with your account email and, if possible, your order number so we can assist in resolving this issue. Sincerely, Brainway Team
TOTAL SCAM
Response from developer
We sincerely apologize for the frustration you’ve experienced, and we understand how upsetting this situation has been for you. The subscription charges are detailed during the checkout process and in the welcome email, but we’re sorry if this wasn’t clear at the time. Our goal is to improve your experience, not add stress, and we take your concerns very seriously. Please reach out to us at hello@brainway.app with your account email and, if possible, your order number, and we’ll do our best to resolve this issue for you. Sincerely, Brainway Team
Payments taken unfairly
Its a cheat, as far as I am concerned
Response from developer
Thank you for sharing your feedback, and we’re sorry for the confusion and frustration you’ve experienced. We do not offer a 7-day subscription, and while there is no trial period when purchasing directly from us, the subscription details, including cancellation information, are provided during the checkout process and in the welcome email. If you signed up through our website, the subscription must be canceled by contacting our support team, whereas cancellations through the App Store must be done through your account on the platform. If you believe there has been a misunderstanding regarding your subscription, please contact us at hello@brainway.app with your account email and, if possible, your order number, and we’ll be happy to assist further. Sincerely, Brainway Team
I stopped procrastinating on difficult tasks!
Response from developer
Thank you so much for your positive feedback! We’re thrilled to hear that Brainway has helped you become more organized at work and has reduced your procrastination, especially with difficult tasks and homework. That’s exactly the kind of progress we hope to support! If you have any questions or suggestions, feel free to reach out to us at hello@brainway.app. We’re always here to help. Sincerely, Brainway Team
