Leave a Review Solitaire Dash
Fun to play but no customer support
I enjoy the game itself because it’s well formatted but there are like 17 hoops to jump through in order to make a withdrawal and if you don’t do it perfectly, they restrict your account so you can’t play cash games or make a withdrawal, and there is zero response from customer support in the chat or by email.
*responded to this review but still hasn’t responded in the game or by email after the initial Let us know if you want to verify your account messageShow lessJJOC838
Developer Response
Hi, we are sorry for the unpleasant game experience. We do reply to players' emails, but there are lots of emails so it will take several days to reply. We are working to expand our team but it's not easy, please understand us. Thanks for playing, we will try to provide a better and better game for players.Took over 8 hours for most matches to end
I like this app and win most everytime but it took 8 plus hours for it to find opponents to play against and when I wanted to cash out it made me wait till all the games were done and who knows how long that is going to take it’s infuriating. I would definitely do something about that function. 8 hours is a long time to find 3 other player to finish a match with..Show less8 hour matches
Developer Response
Dear player, sorry for the unpleasant game experience. We'd like to learn more about the issue you mentioned. Please contact our support channel in game. Thanks for playing.Easy to win, unable to withdraw most wins.
I’m still testing this game. I’m really enjoying it as it’s fast and one doesn’t need to drag every card to the right place like other games. I win more than 60%. This is positive. Although, I’m noticing my winnings are going back to bonus cash. Which, means I can’t withdraw. Initially I withdrew a few $20s. I’ve put in about $50, in the last month. I’ve won over $200, but have a balance of this amount total with only “ $Zero “
to withdraw (?). So I’ve won nothing? The more I win ?
The more I win the less I can withdraw. In order to withdraw it seems I need to add more $ or not take any of the bonus cash. I really like this game as it fast and can be won in 1 minute if you’re quick. It’s confusing as to why the winnings are resulting in bonus cash and not withdrawal amount. Well, I’m not giving up yet. Just my 2 cents.Show lessBlashinski