Great clothes but…
The clothes are super cute and unique. I used to shop for them when I was in high school back in 2020. But this app excel even the website is incredibly glitchy and a lot of the pages don’t load at all. The shipping prices are also out of this world, but that’s doesn’t touch the frustration I get from trying to load a page or scroll through pictures and the app just skips or won’t load.
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The best
I love ego so much, they never fail me and my heeeeels, just lushhhhh x
Good customer service
I have really loved my shoes purchase from this site so far.
Customer service is very slow!!
Whilst the items I have bought have been nice. The customer service is not up to scratch! If you have a problem or anything, they respond but don’t keep up the communication. I’ve been dealing with a problem since 30th August something of which could have been sorted then and 2 weeks later still waiting for it to be sorted. I never like to leave bad reviews but I can’t find a number for them which makes getting this sorted even harder!
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Nice App
Everything is simply, clean and font is large. Very easy to navigate.
Poor app
App freezes a lot when trying to add discount codes when getting to the payment always need to reload pages lose order have to start again
Livid
Will not work for app will not open smh
Amazing Service
This is amazing and fast delivery, some would say i’m a happy chappy
Change location
I have been trying to change the location to US and I can’t. It’s very frustrating. Please update the app.
Response from developer
Hey Doll! So sorry it took us a while, but you can now choose your preferred currency on the app! Thanks for being so patient—we wanted it to be perfect for you. Go check it out and let us know what you think
Review
It’s very slow, always logs me out, and nothing seems to restock
Response from developer
Hi, We are very sorry to hear that you are facing lags with the app. Our team is always working on improving the app and fixing any glitches or bugs to make your shopping experience as smooth as possible. We have recently released an update that has fixed the performance issues, it would be helpful if you could forward the details to help@ego.co.uk for our team to take a closer look. Customer satisfaction is always at the heart of everything we do and we look forward to making your experience better. -EGO
