Leave a Review Luna Ring
Stopped working and connecting
My ring stopped working and connecting after several weeks. No updates or reconnection seem to work currently.Christipher J.
Developer Response
Hi Christipher, we're sorry to hear about the connectivity issues you're experiencing with your Luna ring. Our team is here to assist you in resolving this matter so that you can continue enjoying our fitness tracker to its fullest potential. Please reach out to our support team at luna.freshdesk.com.Ring Connection Issues
This ring is awesome when it works. 3-4 weeks of owning the ring and I have have connectivity issues twice now. It’s getting very frustrating because I keep losing workout and step data. Support had me hard reset the ring during the first round of connectivity issues, this worked. The second time however the hard reset is not working (or activating on the device). Reached back out to support but it feels this product had a rushed production and testing period. Disappointed.Show lessDillWithIt96
Developer Response
Hi User, we're sorry to hear about the connectivity issues you're experiencing. Our team is here to assist you in resolving this matter so that you can continue enjoying our fitness tracker to its fullest potential. Please reach out to our support team at luna.freshdesk.com.Month Review
Where do I start
- the ring has now three times glitched out and didn’t sync with my app to the point I had to do a hard reset the first time and lose all data. the second time it malfunction booth and sync I had to restart the ring and had to reconnect to the app. the third time to malfunction with Bluetooth I had to again restart the ring and connect to the app. 3x in 2 month is wild. Not to mention data lose and interruption.
- the UI is not very helpful or insightful with metrics and values being simply “good” “great” “bad”. For example my recovery index is “pay attention” and that’s it. But tell me more? What’s the number value and why?
- the app sync is pretty slow and causes a lag in the app and it glitches the UI. translation when manually syncing you need to wait about 5-8 seconds before you u can interact with the UI otherwise it lags hella.
I dont know man I have a long list and lots of them are software issues and app design and the way me tricks and data is presented to you. But overall the sensors are great and device itself does as advertised and I noticed sleep and heart data to be on par with Apple Watch.Show lessjav2325
Developer Response
Hi, I apologize for your bad experience. There was a server side issue which impacted performance for a few days, with our new release, it would have improved significantly. We are happy to show you how to get into the depth of the Luna Ring and how you can nerd out on your values. You may email our product lead on swapnil.vats@nexxbase.com to set up a time to connect.Good Product
This ring looks really nice. I like the color, and the auto detection feature is really helpful. Now I don't have to adjust it before exercisingSridurgaKakinada
Developer Response
Hi User, Thank you for your positive feedback! We're glad to hear that you're enjoying the ring's design and it's feature. We hope it continues to make your workouts easier!Luna Ring for women
Shukriya! Menstrual tracker is a god sent gift. Thanks to Luna Ring.SpandanaS
Developer Response
Hi User, Thank you for your kind words! We're thrilled to hear that Luna Ring has been so helpful for you as a menstrual tracker.Was working fine - now does not connect!!!
It was working great for 3 weeks and now has stopped connecting to my iPhone.
If it’s reliability and connectivity issues are fixed, this might be my favorite fitness tracker!
Support team, please help!KSylvan
Developer Response
Hi Mr. Sylvan, We're sorry to hear about the connectivity issues you're experiencing. Our team is here to assist you in resolving this matter so that you can continue enjoying our fitness tracker to its fullest potential. Please reach out to our support team at luna.freshdesk.com.Terrible Customer Service
I have been attempting to troubleshoot constant issues with customer service for over a month. At first, my ring stopped syncing, then it disconnected and wouldn’t connect to Bluetooth, recently started to import my workouts from Apple Health multiple times for the same workout, and now AGAIN my ring is not syncing. My workout from Apple Watch was imported, but nothing from ring. I have sent a separate email for every single issue and receive the same generic response, “Thank you for contacting us. A member from our team will be reaching out to assist you with your issue.” To this day I still have not received a follow-up email from the FIRST email I sent a month ago.
I completely get being a new product and I even stated in my emails that I’d be willing to be patient with firmware updates, but to at least be responsive to issues that arise. It is completely unacceptable. I haven’t even received a reply regarding returning my ring due to all the issues.
Maybe later on this can be a quality product. The ring design is better than most and app is user friendly (when it works), but there are way too many glitches now.Show lessErick Alfonso
Rubbish product
The App doesn’t work well.1238657862489
Developer Response
Hi User, we apologize for the inconvenience you have experienced with our app. Please update the app to the latest version. Our team is actively working on improving the ring and it's app functionality. We appreciate your feedback and will strive to improve for a smoother user experience. For any further assistance, please reach out to our support team @ luna.freshdesk.com.EARLY Days
App and ring is very much in early days. The app isn’t as smooth as I’d like it to be. The syncing isn’t smooth either and takes a while and even makes the UI on the app glitch. I wish they provided more specific metric for us nerds vs a full bar with “optimal” rating.Developer Response
Hi, I apologize for your bad experience. There was a server side issue which impacted performance for a few days, with our new release, it would have improved significantly. We are happy to show you how to get into the depth of the Luna Ring and how you can nerd out on your values. You may email our product lead on swapnil.vats@nexxbase.com to set up a time to connect.