omg, the app is sooo slow
Response from developer
Hi there, thanks for taking the time to share your feedback with us. We're sorry to hear that you're experiencing issues with our mobile app. We always suggest making sure you've got the latest version of the app, as this typically will resolve any issues. That said, we've gone ahead and flagged this to our team for review and you are welcome to shop on our website in the meantime. Should you still have any issues with the app, please reach out to us directly at contact@mejuri.com so that our team can look into this further.
Useless app
Response from developer
Hello there, thanks for reaching out! We're sorry to hear you're experiencing issues with our mobile app. We always recommend making sure that you've got the latest version, as this typically resolves any issues. Should it not do the trick, please reach out to us at contact@mejuri.com so that our Customer Experience Team can look into this further.
Not working
The app is not working properly. Won’t save my favs. Won’t let me click on my profile. It’s not responding to any touch. Only app on my phone that doesn’t work
Response from developer
Hello there, thanks for reaching out. We're so sorry to hear that you're experiencing issues with our mobile app! Please reach out to us directly at contact@mejuri.com so that we can look into this further.
Not identifying user
Response from developer
Hello there! We're sorry to hear you're having troubles logging in. Please reach out to us directly at contact@mejuri.com so that we can look into this and assist with any next steps.
a nice idea
Response from developer
Hello Katerin, thanks for reaching out. We're sorry to hear you're having some technical difficulties with our app! We always recommend making sure that you have the latest version downloaded, and if you have any further issues, please reach out to us directly at contact@mejuri.com so that we can assist with any next steps.
So many glitches… it freezes all the time
I lost all my saved favorites, I can’t find my store credit. Moving between items is hard! I’ll go back to the website until this app gives me the experience I need. There are many successful examples that company can copy from Zara, H&M, mango… you either do it right or don’t waste our time.
I gave it two stars because the idea is great! But the app is not great at all in terms of user experience and glitches.
Response from developer
Hello there, thanks for reaching out. We're so sorry to hear you've been experiencing technical difficulties with our app, and we'd like the opporunity to investigate this further so that we can help with any next steps. If you'd be open to sharing more details with us, we'd love to hear from you and can be reached directly at contact@mejuri.com.
Amounts in USD
Response from developer
Oh no! Our Mobile App should automatically reflect the correct currency. We recommend making sure your location settings are updated, and should that not do the trick, try removing and re-downloading the app. If you're still experiencing difficulties, please follow up with our Customer Experience Team via email at contact@mejuri.com. Please be sure to clarify that you're shopping on the app, and one of our reps will be able to assist with any next steps.
Currency is in USD
Thanks!
Response from developer
Hello there! You can change the currency by selecting the desired shipping location on the top right corner of our website. If you're still having troubles, please connect with our team via email at contact@mejuri.com.
App keeps crashing
Response from developer
Hi there. Sorry to hear that you're experiencing issues with our app, and appreciate you bringing this issue to our attention. Our development team is actively working to resolve any bugs or crashes, your feedback is invaluable in helping us improve the app's performance, and we'll be sure to pass along your experience with our team for further consideration. Should you're still having issues with our app, feel free to connect directly with our Customer Experience Team at contact@mejuri.com, and one of our reps will be happy to take a closer look into this for you, and assist with any next steps. Thank you for your patience and understanding as we work to make the app better for all users.
