Leave a Review Madewell
Using App and from website
I am loving purchases and products. But, my last purchase, a dress, I ordered according to size guide…not even close in bust measurements. Not even sure if next size up will fit in bust, it was that tight. Bottom of dress in next size up may be too big. Also, I have commented before, both the website and app continue to be extremely frustrating. I am confident it isn’t user error and have seen other comments on it as well. I hope it is being addressed, taking way too long to order. I will say, when I have called and contacted them, not getting an inseam measurement, waiting on hold again for “support” team, and no answers for that measurement in a pair of women’s pants. However, the customer service persons have been very courteous reading their script. Thank you for listening.Show lessSkyeseattle
Developer Response
Glad to hear you’re loving the products, but am sorry to hear about the troubles you’re having with the sizing of the dress and in the app. We’d be happy to help with any sizing questions you may have, if you want to give us a call at 866-544-1937. We’re working on some additional enhancements in the app, which should address some of these issues.”Love Madewell Clothes… not so much the app
I love Madewell clothes but the app is so glitchy it’s almost unusable. It took me almost an hour to place an order as there are so many bugs. Also, you can only have 12 items saved for later which is odd. Another big issue is when you remove items from your favorites it scrolls back up to the top, so you’ll have to scroll down every single time you want to view or remove favorited items. I cleaned up my favorites after my most recent order and it took ten minutes just to unfavorite a few due to non responsiveness, loading taking forever (I had no internet issues, it was just the app), and having to scroll down from the top each time. I hope that the developers read these and are able to make some enhancements.Show lessCbcb338
Developer Response
So sorry to hear about your experience but appreciate the time you took to share your thoughts with us! Our teams are working on some enhancements and updates within the app and we appreciate your patience while continue to work on additional improvements.Placing orders through app NEVER works
In the couple years that I have had the Madewell app, I don’t think I have ever been successful placing an order through it. The last few times I have tried to order something, I will get all the way through my cart, put my payment and shipping info, and even get a confirmation at the end saying my order was placed. But then a few days later when I go back to check on my order it has completely disappeared and I always realize I never got an actual confirmation email. No record that I placed and order at all (but the rewards I used are always conveniently gone). Their website is always awful too. Basically you need to shop in store or not at all.Show lessdhsibsvkad
Developer Response
So sorry for this experience! We’d love to connect and gather more details. Please call at 866-544-1937 or message us at contactus@madewell.com and we'd be happy to help.