Leave a Review Urban Outfitters
Lots of glitches
Twice I’ve tried to place an order with items from an “extra 40% off sale items” event. Both times I had things in my cart that were the last ones in stock in my size. I wasn’t able to order them because there was a glitch saying they weren't able to be shipped to my address. I tried contacting support after the first time it happened, and never heard back and most of the things sold out, so I wasn't able to get any of them.
This time it happened again and I almost just didn’t even order any of it since the main item I wanted was “unshippable to my address” for no reason. But I decided to order the rest of the stuff anyways. But UO, please fix this because its really disappointing to not be able to buy something at the last second because your website it glitching.
Also wanted to note that this has been an issue for over a year, because I tried finding a solution to the problem online, and found Reddit posts from over a year ago of people having the exact same issue. They also supposedly contacted support and were ignored.Show lessmollykitty7204
Never received $120+ items TWICE, no refund
Twice I’ve ordered from their app and didn’t get my items delivered. I’ve only had one thing from each order delivered, once a $5 face mask out of a $100+ order. Didn’t receive the clothing and didn’t get a refund either because it was “delivered” even tho I was home? No picture provided either. The second time I took precaution and ordered $120+ worth of candles and gifts to the business I work at where there is a front desk. Marked delivered and never delivered, the only item that was partially delivered was a $4 trinket glass container that came broken. Asked front desk multiple times and they said lasership had never delivered anything. Like you must be joking. Urban outfitters never refunded me over $200 worth of items I never received from them. Fr y’all are greedy and shameful, bad business. Found out owners also donate to anti lgbtqi+ organizations when they are making money off of queer peoples existence with never ending pride merch, so another reason not to support this greedy ignorant company’sShow lessVenusPrincess
Changed their return policy and lack of transparency.
I used to be a loyal customer. It’s hard for me to find my size as I am size XS for upper body and medium for lower body but I used to order and spend thousands here because of their flexible return policy. Recently, a lot of unreturnable items which is okay by me if there ware warning in my cart that they are unreturnable or final sale but there wasn’t. You have to go open and read for each item details. I don’t have time for that as I ordered big orders. Urban outfitters, if you wanna start to become rigid about returning, you should be transparent. Now I’m stuck with two dresses that don’t fit me. Other stores would put it in RED in your cart that the item is returnable or final sale, especially when we are used of years and years of great customer service and flexible return policy. You shop obliviously. Definitely I’ll place less orders. It ain’t nobody has time for that.Show lessArgo 330