I retuned 5 items but only 4 were registered and I did not get the remaining the remaining item
I am deciding to part ways with Nordstrom rack today, after a good deal of time using their services
The issue is 1 of the 5 items I returned in the King of Prussia store was not recorded by the cashier (human error) in Nordstrom rack and I realized this when I got home (20 miles away from that shop)! I called customer service and they say I have to go back to King of Prussia shop and confront the cashier or ask for the video showing I returned what I indeed returned….I don’t have time for this….I have verified at home and I returned the 5 items as they were too small….no big deal I will take the hit for the sixty some dollars (no problem) but I am erasing the app from my phone and asking all my family to remove the app and anything else re: Nordstrom - we spend easily way more than 10 k dollars a year - I have already instructed my family and friends not to purchase anything from Nordstrom rack via on line or in person - It is not acceptable that I have to go back to the store and request to watch a video / go over the cameras as suggested by customer service to demonstrate the cashier had a human error - I firmly believe this is a Nordstrom rack task and no a customer responsibility
The issue is 1 of the 5 items I returned in the King of Prussia store was not recorded by the cashier (human error) in Nordstrom rack and I realized this when I got home (20 miles away from that shop)! I called customer service and they say I have to go back to King of Prussia shop and confront the cashier or ask for the video showing I returned what I indeed returned….I don’t have time for this….I have verified at home and I returned the 5 items as they were too small….no big deal I will take the hit for the sixty some dollars (no problem) but I am erasing the app from my phone and asking all my family to remove the app and anything else re: Nordstrom - we spend easily way more than 10 k dollars a year - I have already instructed my family and friends not to purchase anything from Nordstrom rack via on line or in person - It is not acceptable that I have to go back to the store and request to watch a video / go over the cameras as suggested by customer service to demonstrate the cashier had a human error - I firmly believe this is a Nordstrom rack task and no a customer responsibility
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Response from developer
Hi, robertguillen – We're truly sorry for the inconvenience you experienced with your return. We understand your frustration and would like to help resolve this issue. Please reach out to us directly at apphelp@nordstrom.com so we can connect and find a solution. Thank you!
