Leave a Review First Alert by Resideo
No Geofencing and trouble registering T9 thermostat
This app does not seem to have the option to adjust my T9 thermostat using geofencing. The app description says it does. I have to switch back to the old Residio - smart home app, which is really disappointing. I had to factory reset my thermostat 4 times and have it fail to register several times to get it connected to this new app.Show lessKris2555
App broken
Had to switch back to the older app because it gives a “not registered” error when trying to add L1 sensors at the WiFi step
Response back to the developer: I had called tech support and had to go to the old app, it was never setup with any other app, it most definitely is a bug in your app. I reported the steps to reproduce so you can hopefully fix itShow lessderek.miner
Developer Response
Hi, derek.miner. Thanks for the review. We are always looking to improve the experience for our users, and really appreciate the feedback. If you ever need assistance, feel free to contact us at 1-800-633-3991, or through Facebook under Honeywell Home.Face ID
Why does Face ID only work once in a while. I cannot find a way to set it to work every time.caesars fan
Developer Response
Hi caesars fan, thank you for your review of the First Alert app. We will be happy to take a look at this and check if you receive an error message, if it doesn't give you the Face ID option. Feel free to contact our tech support team at (800) 633-3991. - MariaFIXED: Can’t find a way to change units
I was finally able to change the units by changing the units in my phone’s settings.
Still would have been great if there was a way to change it in the app!
I’m giving it 5 stars because of the excellent customer service experience that I had with Mark. He kept me updated on this matter while finally coming up with the solution to update it in my phone’s settings.
Original review below:
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I’ve been trying to find a way to change temperature units from C to F, but looks like there is no way to do that. Can’t find that option anywhere in the app.Show lessChatur Chanakya
Developer Response
Hi Chatur, thank you for your review of the First Alert app. We will be happy to help you changing the temperature display. We need the complete model number of your device. At your convenience, please contact our tech support team at (800) 633-3991. - MariaWorse App
You cannot set the settings in the App like the thermostat. We use Celsius at home and the app only does Fahrenheit. At least the thermostat does Celsius. When using the vacation setting in app it takes 15 times to get the dates, times, and temp set right. Not made for a tablet either. Why do I need portrait orientation? Why when I log in does it complain 3 times that I don’t have notifications on. That is what I want. Stop asking.Show less123456789012er5
Developer Response
Hi 123456789012er5, thank you for bringing this to our attention. We would like to take a look at this and help making sure that everything is working as intended. At your convenience, please reach out to our tech support team at (800) 633-3991. - MariaCan’t find a way to change units
I’ve been trying to find a way to change temperature units from C to F, but looks like there is no way to do that. Can’t find that option anywhere in the app.Developer Response
Hi Chatur, thank you for your review of the First Alert app. We will be happy to help you changing the temperature display. We need the complete model number of your device. At your convenience, please contact our tech support team at (800) 633-3991. - MariaWay Too Complicated to Setup Thermostat, Doesn’t Work Correctly
I didn’t have a choice in using this app to connect the Honeywell T6 in my new build. I didn’t think their apps could get any worse than the TCC app we used at the old house on an older model with fewer bells and whistles, but this one is worse. Setup was TERRIBLE - you get asked ~20 questions about your heating system that no homeowner knows - I had my system’s manual in front of me and couldn’t answer the questions at all! - and there’s no option to skip them. I’m not even sure what most of them are asking!!! From a UX standpoint, the app gives incorrect information about how to connect to HomeKit, telling me to use a menu item that doesn’t exist on my thermostat (haven’t figured that one out yet) and it keeps bringing the enable notifications dialog modal up to go to my settings 2-3x every minute or so which I have already said “Don’t Allow”. While this looks like a native modal, the poor grammar suggests that it’s something the app designed and is using native app commands to push. Super annoying! So I can manually see and control my thermostat from the other room now; the rest of the app is terrible and it hasn’t solved my problems at all. Honeywell - you need to realize that poor UX is a huge reason why people flock to Nest instead of you. We will be replacing this unit with one in the next few weeks because of the terrible experiences.Show lesscentrefrenchie
Developer Response
Hi centrefrenchie, we are sorry to hear about this. This is not what you should expect and we will be happy to help making sure that everything is working as intended. At your convenience, please feel free to contact our tech support team at (800) 633- MariaVX Cameras
The AI detection is pretty accurate and clip playback is very useful. Unfortunately the most important feature two-way talk is press & hold instead of a phone call like other Video doorbells and cameras. This makes the feature very clunky when trying to use it to talk to people. Hopefully this can be updated in the feature. Also the IR range on the cameras does not seem to be very far as well.Show lessReyban_
Developer Response
Hi Reyban_ thank you for your review of the First Alert app. We highly appreciate your feedback, we are constantly looking for ways to improve our products and services. - Maria
