Don't buy - can't cancel
I purchased the year subscription and I like the app itself, however you have to email them to cancel your subscription - I've sent over 8 emails now over the course of a month and have yet to hear back from them. They say they will get back to you within 48 hours. I've read other people have had the same issue - wanted to write this review to warn others before they purchased it hopefully!BobsLax
Keep Away!!
This app will charge you and will not allow you to cancel your subscription! When I tried to cancel the second and third time, it charged me three times in four weeks! The exercises themselves aren’t even great! SUCH A SCAM!mikeecj
Money grab
Hoped would be good plan. Wanted basic when I signed up and had a bunch of popups without details. If you click on to read details of offer, very small is an area to cancel that you are distracted from with all the other information in your face. If you don’t click anything they continue to add unwanted expensive components. Noticed fast, reached out to support asked to just cancel those extras as you could see I didn’t use app yet, just keep plan intended and they refused. Horrible business practice.Jojomc89
CHARGES
The app overall is helpful. However, the customer service is awful! Be careful with your subscription or even trying to contact customer support through the app. I tried to cancel my subscription through the app, only to not get a response in my email for cancellation of my subscription, then I was charged 3 times on my credit for a Quarterly subscription when I was only supposed to be charged once. When I finally got in contact with customer service through my personal email, I explained to them the issue only for them to deny me my refund stating that I didn’t contact them 24 hours ahead of time. Mind you, that I explained to them I tried contacting them weeks ago through the provided contact section on the app only to get no response and then get charged 3 more times. They completely ignored the fact that I tried to contact them weeks ahead of time to cancel my subscription, and told me based on policy and guidelines that they cannot give me a refund. I will no longer ever be associating with this business from now on.Rhibe2121
Awful customer service
Absolutely awful costumer service. Claims to not receive cancellation requests, bills you then refuses to refund you. Does not even care if you are medically unable to use the app anymore for the cancellation in the first place.N8756
NOT WORTH THE MONEY. SCAM
I purchased this during a special. They made the app seem so much more than just cheap fitness app. Absolutely not worth the money, there’s so many other apps for less $.
On top of that, they scammed me into paying for one of the challenges! I definitely hit “not interested “ which is in small print under a big button. There’s no itemized invoice before they take your money. THEY REFUSE to give me a refund for wrongfully charging me for the challenge.
DO NOT PAY FOR THIS APP! ScamBeezang
Do not get!!!
The workouts are really short, the customer service is horrible, and they charge $30 and then up it to $60 the next payment. You can’t easily cancel, they state that you have to cancel 24 hours before the renewal but then they don’t provide your renewal date, you just get charged. When you contact them to cancel through email, they are not helpful with any charges that were not warranted. Worst $90 spent of my life.Jessi & the boys
BEWARE of additional charges!!!!!
This company will bait you through pop ups that apparently act as binding contracts to purchase more challenges, without telling you or sending a billing confirmation after. Their business model is to lure you in with the trial discounts and tell you later that refunds are not possible if you click on those pop ups asking if you want to participate in a challenge. Trustpilot has all the reviews of this scam, I wish I saw more recent reviews and steered clear of this deceptive business.mingeezy
Does not work
The app does not work. It does not advance to the next workout, you need to request this from the company. Do not waste your money.LC2MP
Charging you without you agreeing
There is no way to control your own subscription from the website. I had to send three emails before they would give me a straight answer about the cost of the subscription, they kept jumping around and not giving me an answer. The website looks exactly like the app. I was looking for more information on the extra programs they offer and as soon as you click it they charge you without giving you prices or having you agree to anything. Then they won’t refund you. They said “As you explicitly authorized the purchase of the additional program, we are bound by the terms and conditions that were presented to you before your purchase.” Except I DID NOT AUTHORIZE ANY PURCHASE!! Do not waste your money.kjegherjhgmjfb
