Cancelled this app 2 months ago yet I continue to be charged $29.99 a month, the email excuses and no refund! Do not activate this app the workouts are poor and the billing practices are horrible!
Good app. Nice variety of workouts, different levels, good explorations.
The workouts are quick enough that I can fit it into my schedule, but the user interface is awful. When clicking on an exercise, there is little to no setup time to know if your next exercise is laying on the floor or standing. It goes right into the exercise. Then, there’s a delay in acknowledging I’ve completed a day so I’m locked out of the next day’s session. To follow the sessions, I would plan on pausing the exercises once the video begins. I’m disappointed that we’re in 2024, and there are still user experience/interface issues.
Also, I tried to log into the app using my iPad, but I wasn’t able to find the login button to use my existing account. The app wanted me to create a new account and pay more $. 😡
If I could rate this a zero, I would. The exercises themselves are well done, nice voice, good explanations. That said, also very basic. I am most upset with the billing and POOR customer service. I was going to sign up for the 4-month program, but was offered “$9.99/month for a year”. I decided to do that. But they didn't bill $9.99 for the first month, they billed $119.98! So yeah, essentially $9.99 a month, but all up front. That was not disclosed. Then, they trick you in to unexpected charges!! It asked if I wanted to add 30-day challenges, with no cost disclosed. It truly looked like they were optional free add-ons. When my bill arrived, I had been charged 14.99 for each of them!! During the purchase process, there was no final summary of charges. When I contacted customer service, the first person sent me a screenshot of what I supposedly agreed to “Save 50% with a 1-time payment of €14.99” … first, that never displayed, and second, their screenshot doesn’t show the US dollar sign, but instead shows the euro currency sign (€). When I replied with these comments, they have stopped correspondence. I will work tirelessly to get this app reported and removed!!!
I purchased a four month subscription that expired after 45 days.
I clicked on a free addition and was charged $89, have yet to receive a refund.
The app is nice, the accounting is a mess.
They fool you into signing up for add ons without informing you there's an extra charge. Support is no help. They say you accessed the app so no refund for you. Skip it and save your money.
If I could give this app zero stars or a negative rating, I would do so. It really is that awful. I hope to spare others the money and frustration I experienced. The routines are not bad but you can find free wall pilates routines on YouTube that are more challenging. The app does not always work on the iphone and is incredibly basic compared to other robust exercise apps
that allow you to track routines and progress. Also, watch out for unexpected charges!!! The app does not tell you the 30-day challenges are extra. There is no "purchase option" or other notification if you try a challenge, so there is no way to know you are paying extra until you check you bank account and see unexpected charges. Customer service replies quickly but does nothing to explain these extra charges or to stand behind the product; there are no refunds. This is a very basic product that is not worth the investment.
Hello I paid for my subscription and didn't go through
Developer Response
Hi Mary,
We're sorry that you're having an inconvenience. Please reach out to our support team at support@wallpilates.com and we'll help to guide you through the login procedure.Nothing to complain about! The free trial is a great way to start
Beaten customer
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