Needs live updates like every other modern daycare app
Now that the new app is live, it’s clear that user research for experience design and need states is required (not just usability testing). Here is how I will use the app…
First time use
- currently no intro screens that give way finding, or help acclimatize to how to use. User is left guess where to input info and what the features / functionality are
- this is a problem of every new parent and teacher
Drop off
- I need to be able to quickly find drop off form, and input repeat info, as well as occasionally longer form notes
- there is no way finding from opening app to where drop off form is, lots of guessing
Updates throughout day / snapshot of day
- as a busy working parent, I rely on notifications to tell me what my son is up to at school
- I appreciate all the info of his day being clearly updated as it happens in order (rather than bundled by section like diapers, food, etc) currently his attendance shows his check in then check out, then meal, then bottles, then diapers. I would prefer this organized by time they happen so I can easily track along his day
- lessons should be interested in based on when they happen / not separate. It’s hard to figure out when and how things happen. Lessons should integrate w photos. Lessons are overly detailed. Need higher level info
Photos and videos
- my sons school is yet to upload photos and videos, assuming because this is confusing and hard to use
- this is very important to me as it helps me feel connected to my son throughout his day
- would like to be able to easily share with family and friends, and easily add image to a text
- would like to easily be able to save to my phone
- would like to favorite photos
- would like peace of mind that the app is secure and these photos are private
Illness
- need a clear space for updating health info including giving instructions when out, hearing about general health of class, marking absence and updating on health when returning from absence
- currently little wayfinding or info on how my child’s health is being considered in the class
Check in / out
- we check in on an iPad, but now it seems the teachers check him in. Clarity on check in process
Other
- I would like to be able to show gratitude to my sons teachers regularly
- I would like to be able to make suggestions for improvement to the school
- I would like a place to see the policy, handbook, and any reference materials if needed
- would love a high level calendar of monthly themes for the class across the year. Also would love easy reference to changes as he graduates from one year to the next
- would like to connect with other parents
Like most parents, I am busy. Pls make it easy. Lots of wayfinding. Real time organized by moment as they happen throughout the day.
Our school just recently switched to this app this week and I’m so disappointed in the change. On Tadpoles we would get photos and videos throughout the day and be able to see our kids right away. This new app is not user friendly and we were told we wouldn’t get photos throughout the day, or even by end of day and it’d come out once a week. It honestly has made me reconsider the school because it’s very important to me to get photos/videos of my child’s day, especially as they don’t have cameras for parents. Do not recommend and wish they would go back to Tadpoles/class dojo.
No updates from the school at all. The school has to contact “the company” to troubleshoot issue.
This app is excruciating and practically unusable for the teachers. They never missed a beat with the app of another brand but when switched to this we never get the right input or even photos. The user interface on their end must be even worse than the rest of the app.
No live updates at check in and check out so you have no idea if your spouse picked them up yet or if or when they got there.
You receive the daily sheet 15 min or so after checkout so you have no idea how their day is until you’re home and cannot ask the teacher about it.
A high schooler would code something significantly better in a weekend. We should be getting a discount by being forced to use this app.
I wish instead of a daily sheet the app gave live updates, like other daycare apps do. Other than that. It’s ok, little glitchy.
Why does the App now need to access your entire photo album to save photos?
It used to be that you could give limited access and the app would save to your photo library but now this app is asking to see all your photos and videos to save to your phone. Seems like an overreach especially with children’s photos being open for anyone to view…
Developer Response
Thank you so much for reaching out! This has been fixed in the latest update, you should not be able to give limited access. If you are still having issues, please reach out us to directly at help@kaymbu.com. Please enable “Add photos only” access option. Currently photos can only be save down when permitting “Full access” to photos. There is NO need for the app to always have full access. Please update ASAP!
Developer Response
Thank you so much for your feedback, this has been updated! Please let us know if you run into any other issues. I really miss the old app that organized the pictures next to the activities and consolidated all photos in the daily report even the ones sent during the day. There is no information on meals anymore and only partial information on activities. Many headings are left blanks or just repeat from day to day. This app needs major improvements.
Please Please include all pictures in the check out email as so many of us send these to other family members like grandparents. now we have to forward 26252 email as they come in throughout the day instead of 1 at the end (like previous app) WE ARE BEGGING!
also would be great if all pics were in daily report instead of randomly in the app through your the day, maybe adding a spot for additional photos that aren’t part of the curriculum?
a2378s
Mom Jen B
Seminoles2017
Sy7029
Leenie6188
Tania RN
DJPIZZLE again
xchildy12
GoddardMommy123
JamieQuigley
