I tried the app for a week over three months ago and it was not useful to me so I cancelled within the trial service period.
I was charged $70 again three months later. When I contested, the company stated they have a no refund policy. Then, they proceeded on several gaslighting emails about how I should have known better.
I have found other apps that help with clear subscription policies. This one is not useful as an app, and is horrible with customer service. It’s is just a finicky money grabbing site. I do not recommend this app.
Developer Response
Hi there! We're truly grateful that you’ve taken the time to share your thoughts with us. We are sorry that your experience was unsatisfactory and we will do everything we can to make it right. We get that it might be hard to navigate through all the information sometimes, and we genuinely want you to feel supported. Please feel free to contact our team at lily.support@mindea.io. This way, we can directly address any issues and, hopefully, make your experience a whole lot better. We’re looking forward to the opportunity to turn things around for you. Thanks again for your input, and please don’t hesitate to get in touch. Mindea TeamI wish I could select no stars. No way this app gets 4 stars. The app is not great. It hard to manage and isn’t realistic. They tout having a 30 day money back guarantee but then say when you request it you didn’t read terms and confusions which state only if the app has technical issues can you get your money back. Other than that this company seems hard up for peoples hard earned money. This app is garbage. Don’t buy and def don’t buy thinking you can utilize the 30 day cancellation if you don’t like it.
Developer Response
Hi there! We truly appreciate your feedback and regret any confusion regarding the money-back guarantee. Your concerns about the app's usability are important, and we value your input. If you have specific issues to share, please reach out to us at support@mindea.app with "Store review" as the subject line. Mindea TeamTried out this app back at the end of May. I purchased what I thought was a three-month trial for $25. Used it for about two weeks and didn’t really vibe with it. I found it unhelpful and more of a pain than anything else.
No big deal - $25 home but I tried something new… that is until yesterday I get an email that charged me $69 for the next three months!
They are saying this is what I signed up for, which I find very hard to believe because I’m a well-educated woman who knows how to read. However, I admit it’s possible that the fine print was there (the email they claim I received was not in my trash box because it’s more than three months ago).
I requested an immediate refund and they said even though I purchase this in error, and even though I am unsatisfied with the App and NOT actively using in for months now, they will not refund me.
BUYER BEWARE that even if you are unhappy, or even if you do purchase in error, they will not work with you. I’m assuming this is how they make most of their money. Essentially stealing from unsuspecting people but hiding behind fine print.
It’s so ridiculous that they won’t just click a button and refund someone who isn’t happy and clearly does not want their product!
Developer Response
Hello! We’re sorry to hear that you’ve had a negative experience with our service. We want to assure you that before any purchase, we require users to accept our subscription terms, which are designed to provide all the necessary information upfront. We believe this step is crucial to ensure transparency and clarity for all our users, but we appreciate there can be misunderstandings. Please reach out to our Team at support@mindea.app with “Store Feedback” in the subject line. We would like to review your case and come to a satisfactory resolution. Thank you for your understanding. Mindea TeamOnly feedback I can say at this point is that using an AI voice to be a soothing meditation voice was a bad call. Very hard to meditate and “reduce stress” during the sessions when all I’m hearing is a fake voice trying to be real and making it very uncomfortable. Would be fine for and automated system that is just to give information, but for actual meditation….prbly not getting the full effect of this since I just want to skip the meditations each time
Developer Response
Hi there. Making sure you're happy is what we're all about, and we're here to help with any problems you're having. To get things sorted out as quickly and smoothly as possible, could you send us an email at support@mindea.app with the subject “Store Feedback”? Our friendly team is all set to assist you and find a solution that works for you. Your thoughts and feedback mean a lot to us—they help us improve daily. Mindea TeamI think I expected some useful tracking and education. This is just a mindfulness app, and an expensive one at that. I set the reminders and there is no way to turn them off and they pop up at completely random times (midday will sometimes pup up in the morning or middle of the night, for instance). Contacted support and they didn’t seem to understand what I was asking. Try it if you want, but try it out before you get the year subscription, because you CANNOT get your money back. Or stop the reminders, apparently.
Developer Response
Hi there. Making sure you're happy is what we're all about, and we're here to help with any problems you're having. To get things sorted out as quickly and smoothly as possible, could you send us an email at support@mindea.app with the subject “Store Feedback”? Our friendly team is all set to assist you and find a solution that works for you. Your thoughts and feedback mean a lot to us—they help us improve daily. Mindea TeamI purchased the Mindea app a couple days ago. I’ve completed a Smart Choice that isn’t registering anywhere as completed, which isn’t very motivating and seems to defeat the purpose of the app. When I looked for a spot to report this issue, I discovered that reporting issues was difficult. I also discovered that the price more than doubles after the first month.
Developer Response
Hi! Thank you for reaching out to us. We are deeply sorry to hear that your experience with our product did not meet your expectations. Your feedback is incredibly valuable to us and we are committed to resolving any issues you may have encountered. While we strive to provide transparent billing information, we understand that misunderstandings can occur. Rest assured, we will work swiftly to address your concerns and find a satisfactory resolution. Please don't hesitate to email us at support@mindea.app with the subject “Store Feedback.” We are here to help and are dedicated to improving our services based on your feedback. Mindea TeamThere is no way to sign up without opting into auto renewal and they don’t give you a heads up that they are going to charge you. They won’t give refunds if you decide you don’t like the app and want to cancel.
As far as the content- there is nothing new or unique that I have found in the app. Thus I didn’t find it useful at all.
Developer Response
Hi there! We're truly grateful that you’ve taken the time to share your thoughts with us. We are sorry that your experience was unsatisfactory and we will do everything we can to make it right. We get that it might be hard to navigate through all the information sometimes, and we genuinely want you to feel supported. Please feel free to contact our team at support@mindea.app and use the subject “Store Feedback”. This way, we can directly address any issues and, hopefully, make your experience a whole lot better. We’re looking forward to the opportunity to turn things around for you. Thanks again for your input, and please don’t hesitate to get in touch. Mindea TeamCool idea but would love to see some improvements:
1. The meditations are not read by a human voice. Not pleasant or relaxing to listen to. A voice actor with a soothing voice would make more sense here.
2. The majority of the “distractions” from cravings for a female user of the app are stereotypical. Not all of use do our make up or paint our nails to relax. Would be cool if this whole section could be customized.
3. The emotion tracking for the “help” section doesn’t ofter an option for how I’m actually feeling - this could be less reductionist.
Developer Response
Hi Megan, Thank you for your thoughtful feedback. We're glad to hear that you find our app concept appealing, and we appreciate your suggestions for improvement. 1. Meditation Voices: We understand that the quality of the voice in guided meditations is crucial for a relaxing experience. 2. Cravings Distractions: We apologize if some of the distractions feel stereotypical. Customizing this section to better suit individual preferences is a great idea, and we'll work on offering more diverse and personalized options. 3. Emotion Tracking: We appreciate your feedback on the emotion tracking feature. Making it more comprehensive and less reductionist is important to us, and we'll strive to provide a wider range of options to better capture how you're feeling. Your input is invaluable as it helps us make the app better for all users. If you have any more suggestions or need further assistance, please reach out to us at support@mindea.app. Thank you again for your insights and for using our app.I signed up for the app and it wasn’t for me so I sent an email to cancel and received a confirmation. Now 3 months later they are trying to charge my card again. I emailed saying I already cancelled and received confirmation of that but they are still attempting to charge my card.
Developer Response
Hi there! We sincerely apologise for the inconvenience and frustration you have experienced with our subscription process. We understand your concerns regarding the charge after you cancel your subscription, and we are truly sorry for any confusion this may have caused. To assist you further, please contact us at support@mindea.app with the subject line “Store Feedback”, including your account details and any relevant information regarding the cancellation. Our team is committed to reviewing your case thoroughly and ensuring that the issue is resolved as quickly as possible. We value your feedback and are dedicated to improving our services. Mindea TeamI downloaded. Made login. Waited a while. Received msg stating (with very bad grammar: 1st indication) something like, ‘we’ve successfully designed a personalized plan for you’ (how? I gave no information: 2nd indication). Then below the msg were options to pay. Nope. Gut told me to delete immediately after all that. Sorry not sorry.
Developer Response
Hi, thanks for sharing your perspective! Our fitness experts put a lot of thought into designing our training plans, and we're here to fully support you on your journey. If you'd like to learn more about our app before subscribing, don't hesitate to get in touch with our Support Team. They will be happy to help!
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