Hidden fees
Response from developer
We’re sorry to hear about your experience. We aim to be transparent about our subscription fees, which are detailed during the checkout process, in the welcome email, and in our terms and conditions. If you believe you were charged without proper notification, please reach out to us so we can look into this further. For assistance, please include your account email and, if possible, your order number in your message to help@raising.dog. We appreciate your feedback and are working hard to improve our communication and services. Best regards, Raising Dog Team
Can’t turn off subscription.
Response from developer
Thank you for your feedback and for pointing out this issue. We apologize for any confusion caused. If you purchased your subscription through our website, you need to contact our support team at hello@raising.dog to cancel it. For subscriptions made through the Apple App Store, you can manage and cancel your subscription through your account there. We are working on improving our subscription management process to make it more user-friendly. For further assistance, please include your account email and, if possible, your order number in your message to help@raising.dog. Thank you for your understanding and patience as we strive to enhance our services. Best regards, Raising Dog Team
Garbage
Response from developer
We're truly sorry to hear about your disappointing experience with our product. We understand how frustrating it can be when expectations are not met. Our team has worked hard to create content that is valuable and tailored for our users, and we take your feedback seriously. Regarding the concerns about AI-generated content, we assure you that our team has put in significant effort to ensure the information is accurate and useful. However, we acknowledge your points about customization and will work on improving this aspect. Unfortunately, we do follow a no refund policy unless the product is proven to be faulty. We apologize if our customer service did not meet your expectations, and we are committed to addressing these issues to improve our support. For further assistance, please include your account email and, if possible, your order number in your message to help@raising.dog. Your feedback is valuable to us, and we hope to make things right. Best regards, Raising Dog Team
Don’t let them steal more money
Response from developer
We apologize for the disappointment and frustration you’ve experienced with our book and the subscription charge. It's important to us that our customers feel they receive value from our products and services, and it seems we did not meet your expectations. We strive to offer personalized content, but we understand that your experience did not reflect that. We take this feedback seriously and will work to improve our offerings to better serve our customers. Regarding the unexpected subscription charge, it seems there might have been a misunderstanding with the auto-renewing subscription included with our product, which includes a 3-month auto-renewing app subscription. We regret any confusion this may have caused. Please provide us with your account email and, if possible, your order number by emailing help@raising.dog. We will investigate this matter urgently. We are committed to resolving this situation fairly and ensuring you are satisfied with the outcome. Thank you for your feedback, and we appreciate your patience as we work to rectify this issue. Best regards, The Raising Dog Team
Scam
Horrible Experience
I had a horrible experience with the service from this company. My book arrived 3 months late due to an error on their end, which took multiple emails and pleads for help for them to finally look into and admit they had a problem. By the time my book finally arrived my puppy had already completed training in puppy school. Wasted money…
To add salt to the wound, I was charged an additional $72 for a 3 month subscription. I double checked prior to being charged that I was not signed up for anything. It does not show up as a subscription on the App Store, or on their app. There is nowhere to easily cancel your subscription, you must email them to cancel, which usually takes about a week to get a response from their team. Assume you are subscribed and just cancel right away. They have repeatedly referred me to their strict “no refund policy”, do not expect any service, compassion or understanding from this company.
Response from developer
Thank you for your detailed feedback. We are glad to hear that you found the app's information useful, but we are truly sorry for the disappointing experience you had with our service. We sincerely apologize for the delay in delivering your book. It is unacceptable that it took multiple emails and pleas for us to address the issue. We understand how frustrating it must have been, especially when your puppy had already completed training by the time the book arrived. Regarding the unexpected subscription charge, it seems there was a misunderstanding with our auto-renewing subscription included with the product. We strive to make this information clear during the checkout process and in our follow-up communications, but we acknowledge that this wasn't your experience. Our current system requires subscriptions purchased through our website to be canceled by contacting our support team at hello@raising.dog. We understand this process is not as user-friendly as it should be and are working on improving it. To resolve this issue, please send us your account email and, if possible, your order number to help@raising.dog. We will ensure your subscription is canceled immediately. We appreciate your honest feedback and are committed to improving our services to better meet our customers' needs. Thank you for your patience and understanding. Best regards, The Raising Dog Team
Beware of Scammy Practices
Response from developer
Hi there, We’re sorry to hear about your experience and the confusion regarding the subscription. We aim to provide clear information about our subscription options during the checkout process, but it seems we fell short in this instance. If you accidentally subscribed and contacted us right away, we regret that our support team was unable to assist you with a refund. We are continuously working to improve our customer service and make our subscription terms more transparent. For further assistance, please include your account email and, if possible, your order number in your message to help@raising.dog. We hope to resolve this issue for you. Thank you for your feedback. We appreciate it and are committed to improving our services. Best regards, Raising Dog Team
Multiple dogs
Response from developer
Thank you for your question and for using our service. Currently, our subscription plan is designed to support a single dog profile per account. We understand that many of our customers have multiple dogs and would benefit from the ability to manage more than one profile under a single subscription. We are actively working on expanding our features to better accommodate families with multiple dogs. In the meantime, we suggest creating separate profiles for each dog by setting up individual accounts, which require separate subscriptions for each one. For more personalized assistance or to discuss your specific needs further, please contact our support team at help@raising.dog, including your account email and any relevant details. We are always here to help and find the best solution for you and your pets. Thank you for your understanding and patience as we work to improve our service. Best regards, The Raising Dog Team
Not personalized
Response from developer
Thank you for sharing your detailed feedback. We’re sorry to hear that you feel misled by the personalization quiz, and we appreciate your honesty. Our goal is to provide valuable, personalized content, and it seems we fell short in your case. We’ll take your comments into consideration to improve this aspect of our service. If you have any questions or need assistance, please include your account email and, if possible, your order number in your message to help@raising.dog. We’re here to help and ensure you get the most out of your purchase. Best regards, Raising Dog Team
A Lifesaver for a Busy Single Parent
The user-friendly interface was easy to navigate, which is perfect for someone like me who isn’t very tech-savvy. The lessons are structured in a way that allowed me to squeeze in training sessions during my short breaks or while waiting for my kids at their activities. The video tutorials are clear, concise, and professional, making the training process straightforward and enjoyable both for me and my furry companion.
What I appreciate the most is the progress tracking feature which allowed me to monitor my pup’s improvement over time. This was encouraging and kept me motivated to stick with the training amidst my hectic schedule. Also, being able to connect with a community of other dog owners through the app provided a sense of support and shared experiences which I found invaluable.
Moreover, the customer support was prompt and courteous whenever I had questions or needed assistance. The app also offered a variety of training programs which catered to different behavioral issues and obedience training, making it a versatile tool for dog owners at
Response from developer
Thank you so much for your wonderful feedback! We are thrilled to hear that our product has been a game-changer for you and your puppy amidst your busy schedule. It's great to know that you found the user-friendly interface, video tutorials, and progress tracking features helpful. We designed the app to be accessible and convenient for all dog owners, especially those with demanding routines like yours. Knowing that it has made a positive impact on your training experience and provided valuable support through the community feature is incredibly encouraging. If you ever have any more questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to help and ensure you continue to have a smooth and enjoyable experience with Raising Dog. Best regards, Raising Dog Team
