DO NOT BUY - Thieves just take you’re money without your permission
Response from developer
Thank you for your feedback. We're genuinely sorry to hear about your experience and appreciate you bringing this to our attention. We want to clarify that the subscription details are shown during the checkout process, within the after-purchase welcome email, and in our terms and conditions. However, we understand that this might not have been as clear as it should be, and we're actively working on improving this. If you purchased the subscription on our website, you can cancel it by contacting our support team at hello@raising.dog. For subscriptions purchased through the Apple App Store or Google Play, cancellation must be done through your respective Apple or Google account. We deeply regret any inconvenience this has caused and assure you that we take all customer feedback seriously. Our team is continuously working on making our processes more transparent and user-friendly. If you need further assistance or have any unresolved issues, please include your account email and, if possible, your order number when you contact us at refunds@raising.dog. We're here to help and committed to resolving this for you. Thank you for your patience and understanding.
0 stars total scam
Response from developer
Thank you for sharing your feedback with us. We are genuinely sorry to hear about your negative experience. We are saddened to hear that you think the book was AI-generated. Our team has put in a lot of effort to create a high-quality product, and we take your criticism seriously. We are continuously working to improve our books. Regarding the unexpected charges, it seems you may have chosen our Paperback, E-book & App option. This option includes a 3-month auto-renewing subscription for the app, which is clearly explained during the checkout process, in the welcome email, and within our terms and conditions. We apologize if this information was not clear. Thank you for your understanding, and we hope you enjoyed the book despite these issues.
Automatic Subscription
Response from developer
Hi there, Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the book and experienced issues with the subscription. We aim to provide clear information about our subscription fees, which are detailed during checkout, in our welcome email, and in our terms and conditions. It seems like you chose the Paperback, E-book & App option, which includes a recurring subscription. We apologize if this was not made clear enough. We’re glad to hear that you were able to get a partial refund through PayPal, and we’ll work on making our subscription terms more transparent. For any further assistance, please include your account email and, if possible, your order number in your message to help@raising.dog. Best regards, Raising Dog Team
Sketchy
Response from developer
Hi there, We apologize for the frustration and inconvenience you've experienced. We understand how important it is to have a clear and easy cancellation process. If you purchased your subscription on our website, you can cancel by contacting our support team at hello@raising.dog. For subscriptions made through the Apple App Store, you can cancel through your respective account. We also apologize if our communication regarding renewals was not clear enough. We're continuously working to improve our processes and make our terms more transparent. For further assistance, please include your account email and, if possible, your order number in your message to help@raising.dog. Thank you for your feedback, and we're committed to improving your experience with us. Best regards, Raising Dog Team
Great book but charged without reminder
Response from developer
Thank you for sharing your experience with us. We're glad to hear that you loved our book, but we sincerely apologize for any inconvenience caused by the unexpected subscription charge. It sounds like you selected our Option 1 product, which includes a 3-month auto-renewing app subscription. While we do include information about the subscription during the checkout process and in the welcome email, we understand that this can sometimes be overlooked. Your feedback about sending proper notifications before subscription renewals is invaluable, and we will certainly take this into consideration to improve our communication with our customers. To resolve your current issue, please send us your account email and, if possible, your order number to help@raising.dog. This will help us verify your details and address your concern promptly. We appreciate your understanding and patience as we work to improve our service and ensure a better experience for all our customers. Best regards, The Raising Dog Team
Okay App, Okay Book, Not so good T&C’s
Response from developer
Thank you for your feedback. We're glad to hear you found the book itself to be good. We apologize for the confusion and inconvenience caused by our subscription model. We understand that managing subscriptions should be straightforward and we're working on improving this. If you purchased your subscription on our website, you can cancel by contacting our support team at hello@raising.dog. We also regret any delays in our customer service response. We're committed to addressing these issues promptly and ensuring our terms and conditions are clear. For further assistance with your refund, please include your account email and, if possible, your order number in your message to help@raising.dog. Thank you for your understanding and patience as we work to improve our services. Best regards, Raising Dog Team
Scammed out of $79.00AUD
Recommend downloading it and cancelling any disruptions via PayPal immediately. I’m hoping it’s worth the scam. 1 star for a sneaky, dishonest payment system which honestly sours the whole thing for me.
Response from developer
We are truly sorry to hear about your experience with the subscription process and understand how frustrating this must have been. It's important to us that our customers feel confident and informed about their purchases and subscriptions. It appears you selected our Option 1 product, which includes a 3-month auto-renewing app subscription. We do our best to make this clear during the checkout process and in the welcome email, but we realize this information can sometimes be missed. We're glad to hear you were able to resolve the issue through PayPal, but we regret that our own support channels did not meet your expectations. For any future issues, please feel free to reach out to us directly at help@raising.dog, including your account email and, if possible, your order number, so we can assist you promptly. We understand your disappointment, and we will take your feedback to improve our communication and ensure a smoother experience for our customers. We hope that despite this setback, you find value in our product. Thank you for your feedback and patience. Best regards, The Raising Dog Team
Misleading with auto renew subscription
Response from developer
We apologize for the frustration and inconvenience you've experienced with our subscription process. It's clear that we need to improve our communication and cancellation procedures to better serve our customers. The auto-renewing subscription included with our product is intended to provide ongoing access to our app's features. However, we understand that our cancellation process may not have been as straightforward as it should be. Currently, subscriptions purchased through our website need to be canceled by contacting our support team at hello@raising.dog, and we regret that this has caused difficulties for you. To address your concern immediately, please send us your account email and, if possible, your order number to help@raising.dog so we can verify your details and cancel your subscription promptly. We appreciate your feedback and are committed to making the necessary improvements to our system to ensure a better experience for our customers. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Best regards, The Raising Dog Team
Leo
Response from developer
We're very sorry to hear that your experience with our book and app has been disappointing. Our aim is to provide valuable and unique content to help dog owners, and it's disheartening to know that we fell short of your expectations. Your feedback about the book being generic and not meeting your standards is taken seriously. Our team works hard to create content that is both informative and engaging, but we understand that we need to continuously improve. We apologize if the material did not provide the unique insights you were hoping for. Regarding the subscription management, we acknowledge that the current process needs improvement. If the subscription was purchased through our website, it requires contacting our support team at hello@raising.dog for cancellations. This is clearly an area where we need to make things easier for our users. To assist you further, please send us your account email and, if possible, your order number to help@raising.dog. This will help us verify your details and ensure your subscription is canceled promptly. We appreciate your honest feedback and are committed to making necessary changes to enhance our products and services. Best regards, The Raising Dog Team
Beware of this company.
Response from developer
We are deeply sorry for the unauthorized charge on your credit card and the frustration it has caused you. We understand how concerning and inconvenient this situation is, and we want to address it as quickly as possible. It sounds like the charge you encountered on 08/03/2024 might be related to the auto-renewing subscription included with our product. This subscription renews every three months unless canceled, but it is never our intention to make these charges without your awareness or permission. To resolve this issue, please send us your account email and, if possible, your order number to help@raising.dog. This will help us verify your details, cancel the subscription immediately, and ensure that any unauthorized charges are refunded. We are committed to improving our processes and ensuring our customers are fully informed about their subscriptions. We apologize for the distress this has caused and appreciate your patience as we work to resolve it. Thank you for bringing this to our attention. Best regards, The Raising Dog Team
