Shady, scammy
Response from developer
Thank you for bringing this to our attention. I'm very sorry to hear about your experience with the unexpected charges and the difficulties you've encountered in managing your subscription. It sounds like there might have been a misunderstanding regarding the purchase. If you selected Option 1, which includes the paperback, e-book, and a 3-month auto-renewing app subscription, the subscription would start automatically. This information is provided during the checkout process, in the welcome email, and in our terms and conditions. However, I apologize if this wasn't clear or if you missed it. To cancel a subscription that was purchased through our website, you would need to contact our support team directly at hello@raising.dog, as it cannot be managed through the app. If you purchased the subscription through the Apple App Store or Google Play, it can only be canceled through your Apple or Google account. Please email us at refunds@raising.dog with your account email and, if possible, your order number so we can assist you further with this issue and ensure no further charges occur. We are committed to resolving this matter for you as quickly as possible. Again, I apologize for any inconvenience this has caused and appreciate your patience.
Beware
Response from developer
I'm sorry to hear about your dissatisfaction with our product and service. I understand how frustrating unexpected charges can be. It seems that you selected the "Paperback, E-book & App" option, which includes a 3-month auto-renewing subscription to our app. We clearly mention this during the checkout process, in the after-purchase welcome email, and within our terms and conditions. However, we regret any confusion this may have caused. We're committed to improving your experience, and your feedback is invaluable in helping us make necessary improvements. To further assist you, please contact us with your account email and, if possible, your order number at refunds@raising.dog. Additionally, we hope you found some value in the book. Our goal is to provide helpful training and care information for your dog, and we genuinely want to ensure you have a positive experience. Thank you for bringing this to our attention.
Recurring subscription? Zero notification and no support
Response from developer
I'm sorry to hear about your experience and the inconvenience you’ve faced with our subscription process. It's concerning to us that you were unable to find clear information about the recurring charges and cancellation process. To clarify, if you purchased the subscription through our website, you would need to contact our support team at hello@raising.dog to cancel the subscription, as it cannot be managed through the app or the app stores. This information should be provided during the checkout process, in the welcome email, and in our terms and conditions. However, it’s clear we need to make this more accessible and transparent. I understand you have already requested a refund and cancellation, and we are working on addressing these issues promptly. We appreciate your patience and feedback, which will help us improve our services and communication. To ensure we resolve your situation effectively, please email us with your account email and, if possible, your order number at refunds@raising.dog. This will allow us to address your request more efficiently. Thank you for bringing this to our attention, and we hope you have found the app useful despite these issues.
Also stung by surprise charge
Response from developer
Thank you for your feedback. We’re glad to hear that you found the book satisfactory, but we apologize for the frustration caused by the charges and communication. It seems there may have been some confusion regarding our pricing structure, especially if you selected the "Paperback, E-book & App" option, which includes a 3-month auto-renewing subscription to our app. This information is provided during the checkout process, in the welcome email, and in our terms and conditions. However, we understand that this may not have been clear enough, and we are working to improve our communication to prevent such issues in the future. Thank you for your understanding, and we appreciate your feedback as it helps us enhance our services.
Scam
Response from developer
Thank you for sharing your experience with us, and we're genuinely sorry to hear about the issues you've encountered. We are saddened that you believe the book is written by AI. Our team works diligently to create content, and we take your criticism seriously. We continually strive to improve our books and ensure the highest quality. Regarding the typos, we apologize for any errors you found. With over 220 different breeds covered, mistakes do happen, and our team is working to resolve these as quickly as possible. Regarding the unexpected charges, it seems you selected the Paperback, E-book & App option. This option includes a 3-month auto-renewing app subscription, which is detailed during the checkout process, in the welcome email, and in our terms and conditions. We are sorry for any confusion this caused and appreciate your feedback, which helps us improve our communication. While we're pleased that your issue was resolved through your bank, we hope that you at least enjoyed the book. If you have any further questions or need assistance, please feel free to reach out to us at hello@raising.dog. Thank you for your understanding and patience as we work to make every customer's experience better.
Scam
Response from developer
Thank you for sharing your experience, and we're truly sorry for the frustration you've encountered. It sounds like you were blindsided by a charge after selecting the Paperback, E-book & App option, which includes a 3-month auto-renewing subscription. We strive to make all subscription details clear during the checkout process, in our welcome email, and within our terms and conditions, and we're sorry for any confusion this may have caused. To cancel your subscription, if you purchased it on our website, you can easily do so by contacting our support team at hello@raising.dog. If you purchased it through the Apple App Store or Google Play, you need to cancel it through your Apple or Google account. We apologize for any inconvenience this has caused and are committed to improving our customer service. Please include your account email and, if possible, your order number when you contact us. If you require further resolution, please send your request to refunds@raising.dog, and our team will be happy to assist you. We appreciate your feedback and are working hard to ensure a better experience for all our customers.
An actual scam!! Do not purchase
Response from developer
Thank you for reaching out and sharing your experience. We deeply regret that you encountered this issue and understand your frustration. We sincerely apologize for any confusion regarding the subscription charges. It seems you may have selected our Option 1 package, which includes a 3-month auto-renewing subscription. We do our best to highlight the subscription details during the checkout process, in the welcome email, and within our terms and conditions, but we will certainly work on making this information even clearer. Regarding the subscription cancellation, if you purchased it through our website, you can cancel anytime by contacting our support team at hello@raising.dog. If the subscription was purchased through the Apple App Store or Google Play, it can only be managed through your respective Apple or Google account. We are genuinely sorry that you found our customer service unhelpful. We strive to improve continually and your feedback is invaluable to us. We hope you at least enjoyed the book that was part of your package.
Bad Business
Response from developer
Thank you for your feedback. We're truly sorry for any frustration or inconvenience you experienced with our subscription process. We want to clarify that our subscription details are provided during the checkout process, in the welcome email, and in our terms and conditions. You can cancel the subscription by contacting our support team at hello@raising.dog, and we are working to make this process more transparent and user-friendly. Regarding refunds, our policy allows for refunds in cases of technical errors during delivery. However, we value your feedback and are reviewing our policies to better serve our customers. We’re glad to hear that you found the book to be satisfactory. If you have any further concerns or need additional assistance, please include your account email and order number in your message when contacting us at hello@raising.dog. Thank you for bringing these issues to our attention. We hope to resolve your concerns and improve your experience with us.
Scam
Response from developer
Thank you for bringing this to our attention. I'm sorry to hear about the unexpected charges. It sounds like you selected our Option 1, which includes a 3-month auto-renewing subscription. This information is provided during the checkout process, in the welcome email, and in our terms and conditions. To manage your subscription, if you purchased it through our website, please contact our support team at hello@raising.dog. If you purchased it via the Apple App Store or Google Play, you can cancel the subscription through your Apple or Google Account. We're working on improving our app to make subscription management more transparent and user-friendly. We appreciate your patience as we resolve this issue. For further assistance, please include your account email and, if possible, the order number in your message and send it to refunds@raising.dog. We're here to help. Thank you for your understanding and for being a part of our community.
!!!Additional changes!!!!!
In my case it was $64
Response from developer
Thank you for sharing your feedback with us. We're sorry to hear about your experience with the subscription. It seems like you selected the "Paperback, E-book & App" option, which includes a 3-month auto-renewing subscription. We apologize if this wasn't clear during the purchase process. The subscription details are shown and explained during checkout, in the welcome email after purchase, and in our terms and conditions. However, we understand that this might have been missed, and we're working on making this information more prominent to avoid future confusion. If you need further assistance with your subscription, please contact us at hello@raising.dog. When you reach out, kindly include your account email and, if possible, your order number so we can resolve this promptly. We appreciate your understanding and are committed to improving your experience with us.
