Charged for subscription without prior knowledge of subscribing
Response from developer
Thank you for sharing your experience with us, and we are truly sorry to hear that you were disappointed with both the book and the app. We take feedback like yours very seriously, as it helps us improve our products and services. The details of this subscription are shown during checkout and in the welcome email after purchase, but we understand that this may not have been as clear as it should have been, and we apologize for any confusion. We are sorry to hear that you found the content of the book and app to be generic and that it did not meet your expectations. Our team works hard to provide valuable content, and we take your criticism seriously as we continue to improve. If there’s anything else we can do to assist you, please include your account email and, if possible, your order number when you contact us at help@raising.dog. We’re committed to resolving any remaining issues and making our services better. Sincerely, The Raising Dog Team
Scam
Update - LOL at the developer response about a year after my issue. This app is still a scam. Don’t waste your time or money. The app is worse than worthless.
Response from developer
Hi there, We’re sorry to hear about your experience with unexpected charges. We aim to be transparent about our subscription fees and billing cycles, which are outlined during the checkout process, in our welcome email, and in our terms and conditions. If you believe you were charged unexpectedly, please reach out to us so we can investigate this further. For assistance, include your account email and, if possible, your order number in your message to help@raising.dog. We appreciate your feedback and are dedicated to improving our communication and service. Best regards, Raising Dog Team
DO NOY BUY - SCAM THAT DOESNT LET YOU CANCEL
Response from developer
We deeply regret the inconvenience and frustration you've experienced with canceling your subscription. Our goal is to provide a seamless and transparent service, and it is clear we have not met those expectations in your case. You are correct that subscriptions purchased through our website need to be canceled by contacting our support team at hello@raising.dog, and we sincerely apologize for not responding to your requests promptly. To ensure we address your concern immediately, please send us your account email and, if possible, your order number to help@raising.dog. This will help us verify your details and expedite the cancellation process. We understand how disappointing this has been, especially with a subscription you did not intend to keep. Rest assured, we are committed to resolving this for you as quickly as possible. Thank you for your patience and for bringing this to our attention. We appreciate your feedback and are working hard to improve our service. Best regards, The Raising Dog Team
No way to cancel
Response from developer
Hi Sheila, Thank you for your feedback. We're glad to hear that you enjoyed the book! We apologize for the difficulty you experienced in canceling your subscription. If you purchased the subscription on our website, you can easily cancel it by contacting our support team at hello@raising.dog. For subscriptions through the Apple App Store or Google Play, you can cancel directly through your Apple or Google account. We're constantly working on improving our services and making the process more user-friendly. If you need further assistance, please include your account email and, if possible, your order number in your message to help@raising.dog. Best regards, Raising Dog Team
Not worth the money
Response from developer
Thank you for sharing your thoughts with us. We’re sorry to hear that you feel the book and app did not meet your expectations. Our team works hard to create content that is helpful and unique, so it’s disappointing to hear that you found it lacking. We take your feedback seriously and will use it to improve our products in the future.
THIEVES
They charged me the first time back in March. At which point I promptly cancelled-and have the email to prove it. But then they went ahead and charged me again for my CANCELLED subscription in June. And STILL won’t refund my money! Shady, shady, shady. DON’T DO BUSINESS WITH THEM.
Response from developer
We are sorry for the inconvenience you’ve experienced. Your feedback is very important to us, and we are actively working on resolving these issues to improve our service. It seems like you might have purchased the Paperback, E-book & App option, which includes a subscription that renews every three months. We make efforts to clearly outline subscription fees during the checkout process, in our welcome email, and within our terms and conditions. However, we understand that this can be overlooked and are sorry for any confusion this may have caused. Regarding the cancellation of your subscription, if you purchased it through our website, it needs to be canceled by contacting our support team directly at hello@raising.dog, rather than through the Apple App Store or Google Play. We apologize if this process was not clear and caused you any inconvenience. We are particularly concerned about your claim of being charged after cancellation. If you could please send us your account email and order number to refunds@raising.dog, we will investigate this matter urgently and resolve it for you. While we have a strict no-refunds policy, we are committed to ensuring our customers' satisfaction and will address any issues promptly. Thank you for bringing this to our attention, and we hope we can make this right for you.
Overpriced and suspicious T&Cs
Response from developer
Thank you for your feedback. We’re glad to hear that you enjoyed the book, but we’re sorry to learn that you found the app limited and the subscription fees to be overpriced. We apologize for any confusion regarding the subscription. When you purchase our package, it includes the app with a 3-month auto-renewing subscription. The subscription details are displayed during the checkout process, in the welcome email, and in our terms and conditions. Since the subscription is managed through our website, it cannot be controlled via Apple or Google Play. We understand how frustrating it can be to notice unexpected charges. The $89 charge you mentioned is the renewal fee for the app subscription. If you need further assistance or wish to discuss a refund, please email us at refunds@raising.dog with your account email and, if possible, the order number. Our team is dedicated to improving your experience and resolving any issues you might have.
Waste of money
Response from developer
Thank you for sharing your feedback with us. We're sorry to hear about your experience and understand your concerns regarding the charges and the suitability of the training book. Firstly, regarding the $55 charge for the 3-month service, we want to reassure you that we are here to help resolve this issue. If you purchased the subscription through our website, you can easily cancel it by contacting our support team at hello@raising.dog. If you made the purchase through the Apple App Store or Google Play, you will need to cancel it through your respective account. Please ensure you cancel at least 48 hours before the end of the current period to avoid automatic renewal. We also appreciate your feedback on the training book. Our goal is to provide resources that are helpful for a variety of needs, including those of older dogs with behavioral issues. Your input is invaluable as we continuously work to improve our products and services. To assist you further and address any outstanding concerns, please email us at refunds@raising.dog with your account email and, if possible, your order number. We are committed to making your experience better and look forward to resolving this for you. Thank you for your patience and understanding.
Scam
Response from developer
Thank you for your feedback. We sincerely apologize for the negative experience you've had. We strive to be transparent about our subscription fees, which are displayed during the checkout process, in the welcome email, and in our terms and conditions. We understand how frustrating it can be if this information was not clear. To address your concerns about cancellation, if you purchased the subscription through our website, please contact our support team at hello@raising.dog, and they will assist you with the cancellation process. If the subscription was purchased through the Apple App Store or Google Play, you will need to cancel through your Apple or Google Account. We are continually working to improve our customer service and make the process as seamless as possible. Your feedback is valuable, and we appreciate your patience as we work to enhance our services.
Beware of Unauthorized Charges and Poor Customer Service
The lack of clarity is appalling, and I feel scammed. I've had to demand that they cancel any active subscriptions to prevent further unauthorized charges.
I strongly advise against using their services. If you do, be very careful and watch your accounts closely for any suspicious charges. Save yourself the headache and choose a more reputable company.
Response from developer
Thank you for reaching out and sharing your concerns. I'm truly sorry to hear about your frustrating experience with our company, and I understand how upsetting it must be to see unexpected charges. It seems you may have selected Option 1, which includes the paperback, e-book, and a 3-month auto-renewing app subscription. The subscription fees are communicated during the checkout process, in the welcome email, and in our terms and conditions. However, I apologize if this information wasn't clear or if you didn't feel adequately informed. Regarding your interaction with our customer support, I'm sorry to hear that you did not receive the assistance you needed. We're committed to improving our customer service, and your feedback is invaluable in helping us identify areas where we need to do better. Please rest assured that we're working on resolving these issues to make your experience better. If your subscription has already been canceled and you have not received the refunds you were expecting, please email us at refunds@raising.dog with your account email and, if possible, your order number so we can further investigate and resolve this matter. Once again, I apologize for the inconvenience caused and appreciate your patience as we work to improve our services.
