Beware of unauthorised extra charges
No subscription to further charges was ever known or shown in my App Store or my bank account. I too feel scammed and am deeply disappointed! £62 pounds for a book was daylight robbery in the first instance. Personalised or not.
Response from developer
We're truly sorry for the frustration and confusion you've experienced. It sounds like you purchased our bundle, which includes the paperback, e-book, and a 3-month auto-renewing app subscription. We apologize if the subscription details were unclear during the checkout process. While we understand your disappointment, we hope you at least enjoyed the book. Please reach out to help@raising.dog with your account email and order number if you have any more questions. Sincerely, Raising Dog Team
Automatically charged
Response from developer
We sincerely apologize for the frustration and confusion caused by the charges you’ve encountered. From what you’ve described, it sounds like you may have purchased our package, which includes a 3-month auto-renewing subscription to the Raising Dog app. We understand that this may not have been clear, and we are working to improve our transparency around subscriptions. Please reach out to us at help@raising.dog with your account email and, if possible, your order number so we can investigate your case further and assist you in resolving this matter. We want to ensure that this is addressed as quickly as possible. Sincerely, Raising Dog Team
Beware of the App scam
Response from developer
Thank you for sharing your concerns, and we sincerely apologize for the frustration this has caused. We understand your concerns regarding the subscription process. The app is bundled with a 3-month auto-renewing subscription, and subscription details are displayed during checkout, in the welcome email, and in our terms and conditions. If your subscription was purchased via our website, it can be canceled through our support team. For subscriptions made through the Apple App Store, cancellation must be done through the platform. We’re working to improve our communication and transparency to avoid such confusion in the future. To resolve your issue, please include your account email and, if possible, your order number when contacting us at help@raising.dog, and we’ll be happy to assist you. Sincerely, Raising Dog Team
Unexpected charges months down the line
But the bigger issue is the £40 charge that appeared in my account several months later without warning. I had looked at the app- never found it helpful and forgot about it. I am usually really careful not to sign up to subscriptions and on the case of ‘free’ subscriptions to cancel them as soon as I take them out. I have no record of subscribing. There is nowhere on the app to find out about/cancel subscriptions and the website only takes you to links to buy a new book.
No answer on trying to contact.
So overall- avoid! The book did arrive- it didn’t feel worth the price esp once postage factored in and the extra charge just feels like a scam.
Response from developer
Thank you for sharing your experience, and we’re truly sorry for the confusion regarding the subscription and the personalization of the book. We understand how disappointing it must have been to feel that the book didn’t fully reflect the details of your older dog. We are constantly working on improving the personalization process to make it more accurate for every dog’s unique situation. It sounds like you may have purchased our package, which includes a 3-month auto-renewing subscription to the Raising Dog app. We apologize if this wasn’t clear during checkout or in the welcome email, and we are actively working to make subscription details and cancellations more transparent. Please reach out to us at help@raising.dog with your account email and, if possible, your order number so we can look into your case and help resolve the issue. We’re committed to making sure your concerns are addressed. Sincerely, Raising Dog Team
SCAM ALERT
Response from developer
We sincerely apologize for the frustration and confusion caused by the charges you’ve encountered. From what you’ve described, it sounds like you may have purchased our package, which includes a 3-month auto-renewing subscription to the Raising Dog app. We understand that this may not have been clear, and we are working to improve our transparency around subscriptions. Please reach out to us at help@raising.dog with your account email and, if possible, your order number so we can investigate your case further and assist you in resolving this matter. We want to ensure that this is addressed as quickly as possible. Sincerely, Raising Dog Team
**Buyers Beware**
Response from developer
We're sorry to hear about your frustration with the unexpected charges. The subscription details are shown during checkout, in the welcome email, and in our terms and conditions. We understand your concerns and take your feedback seriously. If you'd like further assistance, please reach out to us with your account email and order number at help@raising.dog, and we’ll do our best to resolve the issue. Sincerely, Raising Dog Team
Puppy loves it!
Response from developer
Thank you for sharing your positive experience with the Raising Dog app! We're thrilled to hear that your puppy has learned over ten commands in just a couple of months, and that the clicker training feature has made the process easier and more fun. It’s always wonderful to know that the app is helping both you and your pup succeed in training! If you ever need further assistance, please include your account email and, if possible, your order number when contacting help@raising.dog for additional resolution. Sincerely, Raising Dog Team
Scam merchants
Response from developer
We’re truly sorry to hear about your frustrating experience with Raising Dog. It sounds like there was some confusion regarding the subscription charges, and we understand how concerning this is. Unfortunately, the subscription cannot be managed directly through the app, but it can be canceled either through the Apple store, or by contacting our support team at hello@raising.dog. We’re working on making this process clearer and easier for users to manage. Please contact us at help@raising.dog with your account email and order number so we can further investigate and assist you. Sincerely, Raising Dog Team
This app is great
Response from developer
Thank you so much for your positive feedback! We're delighted to hear that as a first-time dog owner, you've found the Raising Dog app helpful, especially with the training tips and puppy care tracking features. It's wonderful to know that the app is making your experience smoother. If you ever need assistance or have any questions, feel free to reach out to us at help@raising.dog with your account email and order number. Sincerely, Raising Dog Team
Useless - If you ordered the book
Also, they don’t give you the option to cancel subscription through the app and they won’t issue you a refund even if you don’t use it.
Response from developer
Thank you for sharing your feedback. We’re sorry to hear that the Raising Dog app didn’t add the value you were expecting alongside the book. While the app is meant to complement the book with tracking tools and digital lessons, we understand that it may not offer much beyond what the book already provides in certain cases. Unfortunately, subscriptions cannot be canceled directly within the app, but if you purchased through our website, our support team at hello@raising.dog can assist with cancellations. If the subscription was made through Apple, it can only be canceled through their respective platform. Please contact us at help@raising.dog with your account email and order number for further assistance. We truly appreciate your feedback as we work to improve the experience. Sincerely, Raising Dog Team
