Terrible service
I’ve emailed numerous times about spent vouchers still showing all of them & I can’t find my unspent vouchers, but I keep Getting fobbed off with its a technical issue & it be looked into further then less than a week later, Iget a email saying… Hey, We haven't heard back from you in a while, so we will be closing your query. If you still feel that there are outstanding issues, or if you require further assistance, please don't hesitate to reach out to us again by replying to this email. We'll be more than happy to pick up where we left off! Thanks MiXR Team It’s been months since 10/5 any chance this can get resolved once and for all?
Show less
Won’t allow card to be linked !
As many others have said it won’t allow your card to be linked it’s a nice idea of an app but doesn’t work says you get 1000 points for linking card but won’t allow you to link card! My partner downloaded app to see if it was just my phone and won’t let him do it either also asked 4 other friends to download and try and wouldn’t let them do it as well so 6 of us here were we all can’t link our cards ! Will claim the free drink then probably never use again for this reason … shame really as looked a good idea.
Show less
Response from developer
Hello, thank you for the feedback and for raising this issue. We are working to fix this, please could you email details to hello@mixr.co.uk so the team can look into this for you?
Excellent!
After initially having issues registering which appeared to be a glitch, once registered I have found this to be an excellent app, so recommend it.
Plus there’s the added bonus of a free drink at the moment, so cheers!
Plus there’s the added bonus of a free drink at the moment, so cheers!
Response from developer
Hello - thank you for raising this issue! Please could you email details to the team at hello@mixr.co.uk so they can look into this for you.
Terrible support team
App worked fine until I updated, now cannot login and the password reset emails do not arrive in my inbox. Contacted customer service who are very slow, they just said make sure your putting correct details in then they do not respond to any other messages.
Absolutely useless, forced to update now cannot use the app
Absolutely useless, forced to update now cannot use the app
Show less
Account Not Recognised
Have nearly £30 in credits. App updated 2 days ago and my account is now not recognised. Stonegate are slow to respond and don’t appear to want to fix this issue. They take your money instantly but want 5 days to respond to an issue. Don’t link a card to these people
Response from developer
Hello, thanks for the feedback - we are working to fix this issue. If you’re still having trouble accessing your account please let us know so we can look into this for you.
App not great
App need a lot of fixing, registering was a nightmare, logging in a nightmare, once you eventually get in it seems ok. Tried to claim my free drink, enter phone number to get the voucher and then the whole thing disappears. Hopefully this all gets sorted soon as seems a good thing
Response from developer
Hello, thanks for feeding back! Sorry to hear you’re having issues, could you email hello@mixr.co.uk with the details so the team can look into this for you?
Still haven’t fixed add card
Still haven’t fixed add card since downloading the app back late last year still can’t add my card every time I try it say “Sorry!We hit a snag.
We weren’t able to link your bank card to your MiXR account at this time.” Tried in multiple phones and accounts with different cards. Made a support ticket and never replied.
We weren’t able to link your bank card to your MiXR account at this time.” Tried in multiple phones and accounts with different cards. Made a support ticket and never replied.
Show less
Response from developer
Please could you email details of this issue to hello@mixr.co.uk so we can investigate this further for you.
Rubbish app
Tried to register as I’ve never used app. Tried with my partners details as well as we had never heard of the app, every time it said we already had an account, tried the forgot password part and it wouldn’t do a thing. Absolute waste of 20 minutes of my life. Don’t bother
Not able to register
As with others I have not been able to setup an account as tells me one already using that email but when I go to reset password says no account with that email. I have emailed support but this seems to be an ongoing issue
Obviously having issues
Spent 5 minutes at the bar trying to register. Told me there was already an account with my email. Went to forgot password and told me there was no account with that email. Waste of time.
Response from developer
Please could you email details of the issue to the team at hello@mixr.co.uk so we can look into this for you?
