Leave a Review drift 11” by homedics
This app is the WORST.
It has so many connectivity issues. Each time I turn my device off, I have to delete reinstall the whole app to get the bluetooth connection to work. Sometimes it just glitches out for no reason. Most infuriating app. I expect much better app quality for such an expensive product. Not to mention, the whole point of the product is to promote relaxation…this app does the exact opposite. 😑Show lessAreview4u B
Frustrating app
The sandbox is a cool concept, when it works. Every time the app has an update it shuts down the sandbox. It takes forever to troubleshoot. I have to delete the app and reinstall, which loses all the patterns I had saved. Even then, it still takes forever to get it to connect again. Every few days I end up spending an absurd amount of time trying to get it to connect and respond. It will end up in the trash because I am tired of spending every few days trying to get it to work… which is NOT relaxing at all.Show lessR@ndom girl
Developer Response
Hey there, thanks for taking the time to review and we're sorry about your negative app experience with the pattern download. We've been working tirelessly to fix defects and improve the app, and we feel great about the latest drift app release. Please update the app if you haven't already; if you still have issues you can reach me directly at samantha.aquino@homedics.comSave your money don’t buy this product
This app is the absolute worst. I’ve never written a negotiate review about an app before but I was compelled to let people know so they don't waste their money on this product. Like most others have said it works maybe 1/3 of the time at best, then when it doesn’t it takes forever to try and troubleshoot and fix it. This $300+ product is literally a paperweight now as both my wife and I are too frustrated to attempt to fix it after the 4th time it stopped working since January and it’s past the return window. My wife was so excited to have this sit at her desk at work but instead of being something peaceful to help calm her it turned out to be the exact opposite, I don’t know how they can still sell this product with all the issues reported.Show lessaffinity photo
Developer Response
Hey there, thanks for taking the time to review and we're sorry about your negative app experience. We've been working tirelessly to fix defects and improve the app, and we feel great about the latest drift app release. Please update it if you haven't already; if you still have issues with the app you can reach me directly at samantha.aquino@homedics.comApp getting worse over time
I got the sand table for Christmas and love it but the app is horrendous. I had numerous issues just getting it paired up. Then, once it was paired, it would randomly stop working.
Now, the app is completely unusable. My table is simply stuck in the middle of a pattern. The app shows “no data available” in the playlists and no pattern on the screen. It’s turned the device into a paper weight.
How can any company be ok with the numerous complaints about the app their team has put out?Show lessLovemuscle1232
Developer Response
Hey there, thanks for taking the time to review and we're sorry about your negative app experience. We've been working tirelessly to fix defects and improve the app, and we feel great about the latest drift app release. Please update it if you haven't already; if you still have issues with the app you can reach me directly at samantha.aquino@homedics.comCompletely Unusable
The table was really neat when it worked for about 17 seconds. Purchased this as a Christmas gift for my girlfriend and while it is marketed to relax you, its the opposite. It’s frustrating that you are hamstrung to an app that doesn’t even work. All the reviews are accurate. There’s not even an option on the unit itself to be able to have it do anything at all. You’re completely reliant on an app that doesn’t work. We have tried multiple devices, factory resets, etc. but hey, at least they added some audio to go along with the patterns it doesn’t make. Audio that comes from the app on your phone. The app that doesn’t work. Great job.Show lessBruGuy1214
Developer Response
Hey there, thanks for taking the time to review and we're sorry about your negative app experience. We've been working tirelessly to fix defects and improve the app, and we feel great about the latest drift app release. Please update it if you haven't already; if you still have issues with the app you can reach me directly at samantha.aquino@homedics.comPlease fix the app
My phone updated and now my app and table won’t work together. It hasn’t ever been reliable since getting it for Christmas but now the app is loading but only partially showing things. There are no patterns loading and my table won’t show up. I have tried to wear the table. I’m not sure what else to do and the lack of customer support for this product is so frustrating. The table is inoperable without the app so why aren’t the developers making sure the app works properly? I’m so sad.Show lessPixiedust37
Developer Response
Hey there, thanks for taking the time to review and we're sorry about your negative app experience. We've been working tirelessly to fix defects and improve the app, and we feel great about the latest drift app release. Please update it if you haven't already; if you still have issues with the app you can reach me directly at samantha.aquino@homedics.comFire your devs
This is hands down the worst app I’ve ever used on iPhone. Half the time the app doesn’t connect and gives a bind failed error. When the app gets past this stage, it gets stuck at the readiness check and becomes unresponsive. I have to force close it and try again. Restarting phone doesn’t help. Deleting and reinstalling app doesn’t help. Power cycling the Drift table doesn’t help. The Bluetooth on my phone is fine. So is my Wi-Fi. My daughter used her 21” Drift (different app, why??) on my Wi-Fi with no issues. The problem is this app for the 11” Drift.
The amateurs who coded this app should be fired and replaced by competent programmers.Show lessChargerML
Developer Response
Hey there, thanks for taking the time to review and we're sorry about your negative app experience. We've been working tirelessly to fix defects and improve the app, and we feel great about the latest drift app release. Please update it if you haven't already; if you still have issues with the app you can reach me directly at samantha.aquino@homedics.comDevice/app responsiveness issues
Sometimes it’s difficult to turn the device on. Sometimes the app connects to the device but cannot start a pattern or change colors. Sometimes the app just doesn’t connect. Homedics needs to get these issues fixed because when everything works just right it’s a great device. This is the quality you get when you outsource your software development overseas.Show lessIkon82
Developer Response
Hey there, thanks for taking the time to review and we're sorry about your negative app experience. We've been working tirelessly to fix defects and improve the app, and we feel great about the latest drift app release. Please update it if you haven't already; if you still have issues with the app you can reach me directly at samantha.aquino@homedics.comApp not working
Frozen on update latest firmware page. Unable to click anything.Dpanz
Issues Galore
Today, for the first time in awhile, I was able to get back into the app and use it. Now, as of this evening, it’s down again with the same Bind Fail error message. I’ve been able to use the device maybe 3 or 4 days total. Not sufficient for a device which costs so much money. I wanted this to work badly. As a side note, I’ve messaged the page via FB and heard with follow-up questions the day after I sent the message but then when I replied, about 10 days ago, I heard nothing. Also sent screen videos of what the app was doing per their request and haven’t heard anything back. So so so disappointed.Show lessVGeeWiz
Developer Response
Hey there, thanks for taking the time to review and we're sorry about your negative app experience. We've been working tirelessly to fix defects and improve the app, and we feel great about the latest drift app release. Please update it if you haven't already; if you still have issues with the app you can reach me directly at samantha.aquino@homedics.com
