SMART tag™ Parent App User Reviews

SMART tag™ Parent App

Secured Mobility LLC

Education

Lifestyle

Reviews Summary

Positive highlights

🙌

This app hasGreat customer service

📍

This app hasLive map tracking of bus route

🔔

This app hasUseful push notifications for bus arrival/departure

Negative highlights

❌

This app hasApp frequently crashes or fails to load data

⏱️

This app hasInaccurate bus arrival time estimates

🗺️

This app hasLack of real-time bus location tracking on map

🔒

This app hasIssues with account linking and login

🚫

This app hasInferior to previous website version

🤯

This app hasOverwhelming during peak usage times

Top reviews

Most RecentHighest RatedLowest Rated

Make it make sense

The app was supposed to be new & improved this school year. It did start out ok, a few glitches, but now I might as well delete because it is not helpful at all. I have my notifications set up to receive an alert 12 mins prior to pick up in the mornings and 5 mins prior to drop off after school. All of our alerts for about the past month or so have been 4 mins out or anytime now for morning pick up. I do feel that the problem is also associated with the driver arriving to the neighborhood and just sitting until he decides to start the route, for which I’ve also contacted the transportation department, but no change. Our pick up is supposed to be 7:26 and they ask the students to be there 5 mins prior. Nowadays, alerts are sent at 7:13 that bus will arrive in 4 mins or at 7:16-7:17 saying anytime now, but my daughter isn’t picked up until 7:21-7:22, sometimes 7:28. What’s the point in having the alert? Make it make sense!!

Show less

MissB

14 days ago

Response from developer

Hi, thank you for your feedback. We apologize for the inconvenience. You may be correct that the notifications off by 4 minutes are about the driver pausing during their route. This issue with notification timing needs more investigation. Please contact Customer Success at 512-686-2360 or support@smart-tag.net for individual assistance. Once resolved, please consider updating your review rating. Happy Thanksgiving Week.

No estimate

So apparently there was live tracking of the bus so us parents would know when we had to go pick our kids up from the bus stop - that’s now gone (due to school feedback). I used to get notifications telling me the bus was xx minutes away - that’s now gone also. I now only get notifications telling me my kids have been dropped off or picked up which I know because I WAS THERE TO SEE THEM GET PICKED UP AND DROPPED OFF. Why does this app even exist at this point and what purpose does it serve for parents? I hope my tax dollars never went towards funding this, in theory it’s a great idea but if they keep removing every feature that made it useful why even have it in the first place!?

Show less

cmayberry

a month ago

Response from developer

Thanks for your feedback. That doesn't sound right. Please log out then log back into the app. If you continue to not receive notificications, then this issue needs further investigation. Please contact us at 512-686-2360 or support@smart-tag.net for individual assistance.

Added Students

Last year I also had my grandson linked to my account but he isn't on my account this year. Even though I've tried to add him the app doesn't recognize my phone number and when I manually put in the info required it states that he can't be found. My daughter also has the exact PROBLEM. What do we do and why was the information changed from last year?

Show less

MAGGI V-Santiago

3 months ago

Response from developer

We apologize for the frustration. Due to the safety and security around student information, the information that the district has on file must match what you are using to validate your account. Please contact us at support@smart-tag.net or 512-686-2360 so we can help you set up your account. Thank you. We want this app to work for you.

Very helpful

I had the smart tag app and it worked perfectly the first couple of days however I started having issues with it never loading anything up. I reached out to the customer service email and they were very patient and helpful and they resolved my issue.

Ancdefghijklmnopq

3 months ago

Response from developer

We really appreciate your 5-star review and sharing your positive experience. Our customer success team is caring and responsive. We all want this app to give you and your family peace of mind. Feel free to reach out to us at support@smart-tag.net whenever you need assistance. Thanks again and have a great week. :-)

App not working!!

Issues literally arose literally week 2 of school starting. I randomly get notifications of the bus arriving but in the app it tells me I have nothing in my notification inbox. So if I click the notification in my banner it’s lost in space bc my notifications are always empty, so forget seeing the bus on GPS, which hasn’t loaded for weeks anyway. Secondly, in the student area, it says “something went wrong, please try again later.” No matter how later it is, it has yet to work. I rely on this application for assistance and peace of mind and it falls short in both areas. It’s upsetting because I am forced to have the application because the website prompts us now, so there is no way around the frustration. Deleting the app and reinstalling leads me down the same road. I just want it fixed please!!

Show less

pppppppdndbdjdbdbdhd

3 months ago

Response from developer

We are sorry for this frustrating experience. We are committed to providing the best experience possible to help you have peace of mind. To help us further investigate this, please contact us at support@smart-tag.net or 512-686-2360.

Add bus tracking back to the app

I’m so tired of getting these notifications late. My app is updated and today I got a notification stating the bus was 5 minutes away. I got to the bus stop and got a call from the bus barn and they said my son was going to be taken back to transportation office because i was not there to get him. I work from home and so I make sure my students have something to do so I can get to the bus stop in time to get my child. This is so frustrating because now I have to find someone to go pick my child up because I can’t leave work and pick him up on top of that my car is broken down. Last year this was never a problem because I would get a notification 15-20 minutes before the bus got here and I would track the bus location on the map and be there to get him. PUT THE MAP BACK UP!!! I’m tired of this!! And it stresses me out that I have to go through all of this to get my 5year old off the bus

Show less

Mae824

3 months ago

We understand how annoying that must be. We know the importance for you to have accurate information about your students. Our team is aware of the issue. Please update your app to the latest version when you see an option. If you continue to experience issues, please contact us at support@smart-tag.net. We want this app to give you peace of mind. Thank you for your patience.

free / freePrice