Photo scanner does not work.
Developer Response
Hello! Sorry to hear that you're having trouble with our app, could you please provide a detailed description of the issue and, if possible, a screen recording of the problem to AIcaloriecare@gmail.com? This will help us assist you better. Thank you for your understanding and patience.App keeps resetting, loosing my info and does mot recognize my app purchase. Does not count my steps as it should
Developer Response
Dear user, we deeply apologize for any inconvenience we may have caused. We have urgently updated the app version and have it listed on the Apple Store. You only need to click the "Update" button in the Apple Store to solve the current problem of sudden shutdown. If you have any questions or need assistance, please feel free to contact us at AIcaloriecare@gmail.com. We greatly appreciate your understanding and support.I hope they add a few things I purchased lifetime membership. I like the ease of me simply taking a picture and my calories and meals are logged however, I wish I could add my blood sugar and water intake and make it a little bit better for recommendations for food. They do give you options for meal replacement, but it’ll be nice if it’ll be a little bit user-friendly where I can pick the food that they asked for for the recommendations and then it could show me like a grocery list so I could take it with me to the store and pick out what I need so I can make the food suggestions I think a lot of people would be willing to pay more for this to add to their lifetime membership
Developer Response
Hi! Thank you for your detailed review! Your ideas are greatly appreciated and will be considered in our future app development. Your assistance in making the app better is invaluable. Should you consider giving us an additional star, we would be immensely grateful. For any support needed, feel free to reach out to us at AIcaloriecare@gmail.com. Best regards.Please wait for them to fox more issues. Could be great but isn’t yet.
Developer Response
Hello! Thank you for your feedback. We understand that there are areas in our app where improvements can be made, and we're actively working on them. Your patience and understanding are greatly appreciated as we strive to make our app better. If you have any specific issues or suggestions, we'd love to hear more from you at AIcaloriecare@gmail.com. We apologize for any inconvenience caused and thank you for your continued support and usage of our app!Glitching a lot
Developer Response
Hello! Thank you for your feedback. We understand that there are areas in our app where improvements can be made, and we're actively working on them. Your patience and understanding are greatly appreciated as we strive to make our app better. If you have any specific issues or suggestions, we'd love to hear more from you at AIcaloriecare@gmail.com. We apologize for any inconvenience caused and thank you for your continued support and usage of our app!You can't even add true calories and the app is always wrong
Developer Response
Hello! We sincerely apologize for any inconvenience you've encountered. In our pursuit of delivering the finest service, your detailed feedback is highly valuable. To further assist you, we kindly ask that you provide a more comprehensive description of the issue, along with any relevant screenshots, and send them to AIcaloriecare@gmail.com. This will enable us to understand and address your concerns more effectively. Thank you for your cooperation. Best regards.
I have emailed this company by their report issue and nothing gets fixed. Every day I sign in - the app kicks me out and says to start my free 7 day trial but I paid $49.99 for a lifetime subscription. It’s a decent app, but does not work as expected and is super annoying to not have it work correctly.
Developer Response
Hello! Thank you for your feedback. Please note that the gems gifted upon subscription may not be instantly transferred to your account and could take a few minutes to process. If you do not receive the gems after a significant amount of time, feel free to contact us through the feedback function in the app. Also, the ability to edit food items after scanning is planned in our updates. Best regardsI love the fact that this app utilizes AI technology to capture calories & steps & also lets you know the nutritional value of the food that you eat, however, the app does not capture & calculate the caloric intake correctly. I utilize another app that does the same thing & correctly captures everything that I log into it. I have even scanned the bar codes of the product & it is still captured incorrectly. For example, I logged my coffee this morning & it calculated my caloric intake as 4327 calories versus the other app’s correct intake of 260 calories. I have subscribed to a lifetime subscription but I will request a refund because it does not work.
Developer Response
Hello, we're truly sorry to hear about the issues you've been experiencing. We take such matters seriously and are eager to resolve them. Please reach out to our support team at AIcaloriecare@gmail.com for assistance. Regarding the refund, it's handled by Apple, and we recommend contacting their customer service. We appreciate your understanding and patience as we strive to improve our app and your experience.Best regardsInitially, it worked well but about a week ago it stopped getting data from other Apps. Specially the fitness apps that count steps and calorie burned. This lack of sharing data has make usefulness of the app very limited. I have several emails nut the company has been non responsive.
Developer Response
Hello, we apologize for any inconvenience caused. Regarding the issue of steps not syncing, our development team has made the necessary fixes. The update has been released. Please update the application to the latest version in the Apple Store, it should work properly. If there are further issues or suggestions, please contact us at AIcaloriecare@gmail.com. Best regardsgood maybe
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