User Reviews: Remote for Samsung TV Smart

Remote for Samsung TV Smart

Controlla TV LTD.

Utilities

Productivity

Reviews Summary

Positive highlights

🤝

This app hasGreat support

⭐

This app hasBest remote app

🌟

This app hasSmooth and the best

Negative highlights

💰

This app hasExpensive at $5 per week

🔌

This app hasDoesn't work with some TVs

🔄

This app hasNeeds to be reinstalled sometimes to connect

🔒

This app hasDifficult to cancel subscription

Top reviews

SAVE YOUR MONEY BUYER BEWARE!!!
If you have newer tv this remote doesn’t work as they say it does. Poor customer service. The only way you can cancel is go to where you wrote a review and they will respond and not in a timely manner for you to email them. There’s no phone number to contact customer service if you have an issue with their remote. Nor can you cancel your free trial if you don’t like the remote. You get 3 day free trial but on the 3 rd day there’s no place to cancel except to email them and then it take 8 days for them to respond. Totally a bunch of cons. Now I am well past my 3 day trial so now I am paying for a service that never did work with my Samsung Frame tv from day 1. I was within the 3 day free trail to cancel. BUYER BEWARE!!!! I still haven’t received a notice they have canceled my free subscription and I have responded to their email address to contact them 4 times now.
Disco Sam
3 months ago
Developer Response
Hi, for assistance with shutting off your Samsung Frame and canceling your trial, please contact us at support@controlla-tv.com. We're here to help resolve these issues.
The best
Smooth n the best!
phoner
3 months ago
Developer Response
Thank you for your positive feedback! We're thrilled you find Controlla smooth and the best. Enjoy!
Want to cancel
This stinks
Gramasr
4 months ago
Developer Response
Open the Settings app. Tap your name at the top of the screen. Tap Subscriptions. Tap the subscription you want to cancel. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.
Jaded
Hate when an app waits until you’ve downloaded before disclosing it costs. And $5 per month for a remote is ridiculous.
PNGento
4 months ago
Developer Response
We understand your frustration. While our app does offer a free version, the Controlla Plus subscription enhances your experience with additional features. If you have any concerns, please reach out to support@controlla-tv.com for assistance.
Controlla app
This doesn’t work on my Samsung TV.😡🤷🏼‍♀️
jns4r
4 months ago
Developer Response
Hi, sorry for the trouble. Ensure your TV and mobile device are on the same WiFi network. Restart your TV and reopen the app. If issues persist, clear External Connected Devices on your TV and try again. For more help, email us at support@controlla-tv.com.
Won’t connect
Won’t connect and have to reinstall.
Efreng
4 months ago
Developer Response
Hi, sorry you're having trouble connecting. Please ensure your TV and mobile device are on the same WiFi network. Restart both devices, close and reopen the app. If issues persist, please email us at support@controlla-tv.com for further assistance. Thank you!
Great
Great
Tottiaddo
5 months ago
Developer Response
Thank you for your feedback! We’re glad to hear that you think our app is great. If there’s anything we can do to make your experience even better, please let us know.
Best one there is
This is the only remote app I’ll download
Dane0905
5 months ago
Developer Response
Thank you for your positive review! We're thrilled to hear that Controlla stands out for you. If you need any assistance or have suggestions, feel free to reach out.