SkinGuru User Reviews

SkinGuru - AI Skin Scanner

Conlan Limited

Health & Fitness

Medical

Reviews Summary

Positive highlights

🙏

This app hasReasonably priced scan

🔍

This app hasInteresting and informative tool to research skin conditions

🚀

This app hasQuick and accurate results

🔍

This app hasGood at identifying fungal infections, folliculitis, and benign moles

🤖

This app hasCould give a good idea of skin condition

Negative highlights

🚫

This app hasNo way to cancel subscription within the app

🚫

This app hasCharges even after cancellation

🚫

This app hasWill not let you delete your account and keeps charging

🚫

This app hasUnethical practice to make cancellation difficult

🚫

This app hasInaccurate in diagnosing some conditions like rashes, eczema, and psoriasis

🚫

This app hasDoesn't work well for people with darker skin tones

🚫

This app hasLack of customer service

🚫

This app hasCharges for full year service, then tries to charge again for rescans

🚫

This app hasImmediate charge for the week following free trial period

💰

This app hasSubscription cost of $6.99/week is too high

Top reviews

Most RecentHighest RatedLowest Rated

Same rash, 3 diagnoses.

I took a picture of a rash that showed up on three different areas of my body and got 3 different diagnoses. I decided to cancel my subscription immediately, but cannot find any place on the app to do so! 😬😬😬. I thought by law that any paid subscription had to have an easy way to cancel.

Xjebfixnahdk je

a month ago

Response from developer

Dear User ! We aim to deliver a great experience and we’re sorry you were left unhappy with our app. Our support team will do their very best to help you out, you just need to contact them via e-mail support@aiscanner.skin with this exact message. Best regards , SkinGuru – AI Skin Scanner Support Team

Fast and effective.

Within a minute of downloading this app I learned what looked like a skin cancer on my back really was -
Seborrheic Keratosis

What a relief.

Blamblam.

a month ago

Response from developer

Dear Blamblam.! Your review just made our day. We’re passionate about making a positive impact, and are so grateful to have users like you who share that same vision. Thank you for your support, and we hope to keep changing the world together. Sincerely yours, SkinGuru – AI Skin Scanner Support Team

Scam

It’s a scam and won’t let you cancel the subscription.

Lala land3!

a month ago

Response from developer

Concern on back

My deductible
Is so high and it would cost $500 out of pocket just to be seen by DERM- who my family doctor referred me to! Months to get in also so this reassuring!

mkeanna

a month ago

Response from developer

Dear Mkeanna! We’re all about happy users, so we’re thrilled to see that reflected in your review. Thanks for letting us know we’re on the right track. We are forever grateful. Sincerely yours, SkinGuru – AI Skin Scanner Support Team

Diagnostic récidive

Ça m’a réconforter du moins d’avoir l’heure juste du moment présent. Maintenant je prend rdv avec ma dermatologue dès demain afin de voir à un rdv et possible opérations et ou traitements rapide.

Merci beaucoup sincèrement j’espère de tout mon cœur guérir une deuxièmes fois afin de vivre ma joie avec mes petites filles

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Stephanie le petit soleil

2 months ago

Response from developer

Chère Stéphanie le petit soleil ! Merci pour votre avis positif. Nous sommes ravis que vous ayez pu profiter de notre application. Notre équipe travaille dur pour vous offrir la meilleure expérience possible et nous sommes ravis d'apprendre que nous avons atteint notre objectif. Cordialement, SkinGuru – AI Skin Scanner Support Team

Great idea

Best app ever finally I can get some help

sCribLzOG

2 months ago

Response from developer

Dear sCribLzOG! Thank you for your positive review. We’re so glad you were able to take advantage of our application. Our team works hard to deliver the best experience possible, and we’re delighted to hear that we hit the mark. Sincerely yours, SkinGuru – AI Skin Scanner Support Team

Inconsistent

The first time I scanned it came up with Eczema for my skin rash but I scanned it a couple more times and it came up with nothing wrong/healthy skin. At least I have an idea it might be Eczema because that’s what I figured regardless. But this app should be free. I’m not paying a dime for it.

J-Mar116

2 months ago

Response from developer

Dear J-Mar116! Thank you for your feedback. We apologize for your disappointment with the assessment. The app uses advanced algorithms to analyze skin conditions, but it can sometimes misinterpret the data. This may occur due to various factors, such as lighting, angle, or image quality, which can lead the app to incorrectly classify your skin as healthy despite experiencing issues. It's essential to remember that skin health is complex and can be influenced by numerous factors that the app may not fully capture. We value your input and are committed to improving our app's accuracy and user experience. If you have any additional questions or suggestions, please don't hesitate to reach out. Best regards, SkinGuru – AI Skin Scanner Support Team

Ok so far

But the reason I got this was because my baby has a sore I’m trying to identify and it keeps saying it’s normal skin but clearly is not. I can see it being helpful but not this time for me

holisticbrit

2 months ago

Response from developer

Dear Holisticbrit! Thank you for sharing your feedback. We're sorry to hear that you're feeling dissatisfied with the results. The app uses algorithms to analyze skin images and provide assessments based on various factors. However, it’s important to understand that these assessments can sometimes be inaccurate due to limitations in the technology. Factors such as lighting, image quality, and the specific characteristics of your skin can affect the analysis, potentially leading the app to mistakenly categorize your skin as healthy. Skin conditions can be influenced by many factors that may not be fully reflected in the app’s analysis. We appreciate your feedback and are continuously striving to improve our application. If you have any further questions or suggestions, please feel free to reach out. Best regards, SkinGuru – AI Skin Scanner Support Team

Mole check

Great app.

KS SJ

2 months ago

Response from developer

Dear KS SJ! Thank you for your amazing review. We work hard to keep our product competitive, so we’re delighted to hear how much value you found in our high-quality application. We look forward to the chance to assist you again and again. Sincerely yours, AI Skin Scanner - Scan & Analyze Support Team

Free Trial Isn’t Free

Beware: Your card will be billed immediately even if you click “3 Day Trial”. I was skeptical about some of the bad reviews thinking it might have been from people who weren’t technologically savvy, but I was wrong. I immediately canceled my “auto renew subscription” but after reviewing my bank account I was indeed charged the price of 1 month of membership within minutes of clicking the “free trial” button.

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TexAlaskan32

2 months ago

Response from developer

Dear User! We sincerely apologize for the inconvenience you've experienced. It's disheartening to hear about the unexpected charges you have faced. To address this issue promptly, please contact our support team via e-mail support@aiscanner.skin explaining the situation in detail as we don't have a monthly subscription plan in our application. We understand the frustration this it may cause and aim to resolve such issues efficiently. Best regards, AI Skin Scanner - Scan & Analyze Support Team