SkinGuru User Reviews

SkinGuru - AI Skin Scanner

Conlan Limited

Health & Fitness

Medical

Reviews Summary

Positive highlights

🙏

This app hasReasonably priced scan

🔍

This app hasInteresting and informative tool to research skin conditions

🚀

This app hasQuick and accurate results

🔍

This app hasGood at identifying fungal infections, folliculitis, and benign moles

🤖

This app hasCould give a good idea of skin condition

Negative highlights

🚫

This app hasNo way to cancel subscription within the app

🚫

This app hasCharges even after cancellation

🚫

This app hasWill not let you delete your account and keeps charging

🚫

This app hasUnethical practice to make cancellation difficult

🚫

This app hasInaccurate in diagnosing some conditions like rashes, eczema, and psoriasis

🚫

This app hasDoesn't work well for people with darker skin tones

🚫

This app hasLack of customer service

🚫

This app hasCharges for full year service, then tries to charge again for rescans

🚫

This app hasImmediate charge for the week following free trial period

💰

This app hasSubscription cost of $6.99/week is too high

Top reviews

Most RecentHighest RatedLowest Rated

This is not worth it!

I downloaded this app, gave it all my symptoms and it said I had a skin fungal infection. Doctor I have already went to said it definitely was not a fungal infection. I still have to go back in for an appointment to figure it out, but was curious about this app. I even scanned the rash and it said it found no rash. Needs more work guys!

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Bite_me!90

2 months ago

Response from developer

Dear User! We appreciate your feedback and apologize for any disappointment you experienced with the assessment. Our app utilizes advanced algorithms to evaluate skin conditions, but there are times when it may misinterpret the data. This can be influenced by several factors, such as lighting, angle, or the quality of the image, which might lead the app to mistakenly identify your skin condition. It’s important to keep in mind that skin health is multifaceted and can be affected by many elements that the app may not fully account for. For a more accurate assessment and personalized guidance, we recommend consulting a skincare specialist or dermatologist. We value your insights and are committed to enhancing the app’s accuracy and overall user experience. If you have any other questions or suggestions, please feel free to reach out. Best regards, AI Skin Scanner - Scan & Analyze Support Team

Waste of money

Completely unhelpful. I purchased this because it said it could help you determine what type of rash you have. I scanned the area and all it wanted to recommend was skin care products for regular skin not a rash, nor would it give me any type of diagnosis, only a list of rashes that I could google without paying money no pictures were included!

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Donewiththis-seriously

2 months ago

Response from developer

Dear User! We're grateful for your feedback and sorry to hear that our app has been causing frustration. Our app is designed to offer personalized skincare guidance, but we want to stress that it's not a replacement for professional medical advice. Meanwhile we strive to provide reliable information. If you need a personalized diagnosis or treatment plan, please consult a qualified doctor. We're committed to ongoing improvement, regularly updating our database and refining our scan accuracy to deliver the best possible results. Best regards, AI Skin Scanner - Scan & Analyze Support Team

Effective quick diagnostic tool

This app gave me a diagnosis that seems credible and gives me something to go on for initial response to sudden rash symptoms on my back.

fleur05

2 months ago

Response from developer

Dear Fleur05! Wow, thanks for the 5-star rating and review! We’re elated to hear that you discovered our app and found it to be an effective quick diagnostic tool. Our team works hard to guarantee our online presence is as efficient and impactful as possible. Sincerely yours, AI Skin Scanner - Scan & Analyze Support Team

So-so

I have HS & several other skin conditions. Used a trail to see how accurate this is. Scanned some of the known areas & I would say maybe a 60% accuracy. I also have poison ivy & it didn’t accurately diagnose. Nice idea but needs some tweaking.

Zsamber

3 months ago

Response from developer

Dear Zsamber! We appreciate your feedback and apologize for any disappointment you experienced with the assessment. Our app utilizes advanced algorithms to evaluate skin conditions, but there are times when it may misinterpret the data. This can be influenced by several factors, such as lighting, angle, or the quality of the image, which might lead the app to mistakenly identify your skin condition. It’s important to keep in mind that skin health is multifaceted and can be affected by many elements that the app may not fully account for. For a more accurate assessment and personalized guidance, we recommend consulting a skincare specialist or dermatologist. We value your insights and are committed to enhancing the app’s accuracy and overall user experience. If you have any other questions or suggestions, please feel free to reach out. Best regards, AI Skin Scanner - Scan & Analyze Support Team

False advertisement beware!

This app offered me a three day free trial, which I initiated after one day I decided to cancel it, but the notice said that it would take three days before they would even accept the cancellation by that time they charged me the full amount $8.65 for a prescription that I did not want! What a rip off!

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jrbnser

3 months ago

Response from developer

Dear User! We sincerely apologize for the inconvenienec you've experienced. It's disheartening to hear about the unexpected charges you have faced. To address this issue promptly, please contact our support team via e-mail support@aiscanner.skin explaining the situation in detail. We understand the frustration it may cause and aim to resolve such issues efficiently. Best regards, AI Skin Scanner - Scan & Analyze Support Team

Bob

Fast and easy to use unbelievable

Rheid1

3 months ago

Response from developer

Dear Rheid1 ! We’re so grateful for your positive feedback on our application. It means the world to us that you appreciated the work of our team. We take pride in going above and beyond to ensure our customers always have an unforgettable experience. Sincerely yours, AI Skin Scanner - Scan & Analyze Support Team

Scam - Way Too Hard to Cancel

Unethical subscription system and purposefully made difficult to cancel. Nice product but cannot recommend.

Jay000234

3 months ago

Response from developer

Dear User! We aim to deliver a great experience and we’re sorry you were left unhappy with our app. Our support team will do their very best to help you out, you just need to contact them via e-mail support@aiscanner.skin with this exact message. Best regards , AI Skin Scanner - Scan & Analyze Support Team

So far, so good

I just started using this app because I have an unusual small bump but my tattoo partially obscures it. The diagnosis appears accurate but I will follow up with my dermatologist.

Thebbbr

3 months ago

Response from developer

Dear Thebbbr! Your kind words really made our day. We’re so pleased that our application delivered the impeccable service we strive for. Thank you for your kind words and for choosing us. Sincerely yours, AI Skin Scanner - Scan & Analyze Support Team

Unreliable and you can see for yourself

After this app putting the fear of God into me that I had shingles only to learn at the ER it was an allergic reaction I did a test. I found many pictures of hives, allergic contact dermatitis and dust mite skin reactions and they all came up as some type of herpes. From shingles to simplex. Try it yourself and you’ll see. This app is not ready and should be relied on in the least. If anything it’s a risk to use in my opinion.

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Matt in 02140

3 months ago

Response from developer

Dear User! Thank you for your willingness to share your feedback. We apologize for any confusion you might be facing with our application. Our goal is to provide tailored skincare recommendations, but we want to stress that it should not be seen as a substitute for personalized medical advice from a qualified healthcare provider. For individualized diagnosis and treatment, please consult a medical professional. We are committed to delivering accurate information and are continually working to improve the precision of our scans and regularly update our database to ensure the information we provide is as reliable as possible. Best regards, AI Skin Scanner - Scan & Analyze Support Team

Amazing

It’s really good I love

eosnekandsne

3 months ago

Response from developer

Dear Eosnekandsne! Thank you for your 5-star review of our application. We’re overjoyed that we were able to address your needs and provide you with the stellar experience you deserve. We appreciate your positive feedback. Sincerely yours, AI Skin Scanner - Scan & Analyze Support Team