SkinGuru User Reviews

SkinGuru - AI Skin Scanner

Conlan Limited

Health & Fitness

Medical

Reviews Summary

Positive highlights

🙏

This app hasReasonably priced scan

🔍

This app hasInteresting and informative tool to research skin conditions

🚀

This app hasQuick and accurate results

🔍

This app hasGood at identifying fungal infections, folliculitis, and benign moles

🤖

This app hasCould give a good idea of skin condition

Negative highlights

🚫

This app hasNo way to cancel subscription within the app

🚫

This app hasCharges even after cancellation

🚫

This app hasWill not let you delete your account and keeps charging

🚫

This app hasUnethical practice to make cancellation difficult

🚫

This app hasInaccurate in diagnosing some conditions like rashes, eczema, and psoriasis

🚫

This app hasDoesn't work well for people with darker skin tones

🚫

This app hasLack of customer service

🚫

This app hasCharges for full year service, then tries to charge again for rescans

🚫

This app hasImmediate charge for the week following free trial period

💰

This app hasSubscription cost of $6.99/week is too high

Top reviews

Most RecentHighest RatedLowest Rated

Good app

after my skin analysis I feel confident about the diagnosis and will go to my dermatologist for further investigation with an idea of what it most likely is. I also look forward to using the product ingredients look up feature!

Razdzl510

3 months ago

Response from developer

Dear Razdzl510! We’re delighted to hear that we went above and beyond to address your needs. Thank you for choosing us and for sharing your positive experience with our team and other users. Sincerely yours, AI Skin Scanner - Scan & Analyze Support Team

Good app

Very easy to use and hopefully accurate

Adejames88

4 months ago

Response from developer

Dear Adejames88! Thank you for taking the time to acknowledge our exceptional application. Our whole team is grinning from ear to ear at your review. We’ll be sure to pass along your compliments. Sincerely yours, AI Skin Scanner - Scan & Analyze Support Team

Got the answer I was looking for

The Dermatologist told me my diagnosis but I forgot what he said and when I scanned my skin it was exactly what he told me! Thank you

dee__WW

4 months ago

Response from developer

Dear Dee__WW! Hearing that our product delivered on its promises for you is music to our ears. Thank you for choosing our AI Skin Scanner - Scan & Analyze and sharing your positive experience with us. Sincerely yours, AI Skin Scanner - Scan & Analyze Support Team

Does not work

i scanned my face twice. 1st time "no pathology" second time "moderate Acne vulgaris" I literally rarely ever get acne. 😂 and at the time of scan I have one tiny pimple thats already dried and healing. I have some sort of weird discoloration disorder that i'm trying to figure out so i tried this app...it was no help tho. I also gave benefit of the doubt and said "Hey, maybe they dont know the condition either" and scanned my kp strawberry legs to see if it would detect and yet again "no pathology" 😂😂

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Jeeelllllloooooooooo

4 months ago

Response from developer

Dear User! Thank you for sharing your thoughts with us, and we’re truly sorry to hear that our app has been a source of frustration for you. Our goal is to provide tailored skincare advice, but we want to make it clear that it’s not a substitute for professional medical guidance. While we work hard to offer trustworthy information, we recognize that we our AI Skin Scanner can make mistakes. If you’re looking for a personalized diagnosis or treatment plan, please reach out to a qualified healthcare professional. We're committed to improving our service and are constantly updating our database and fine-tuning our scanning accuracy to give you the best experience possible. Your satisfaction is important to us. Warmest regards, AI Skin Scanner - Scan & Analyze Support Team

Review of skin condition

The app is very easy to use and helpful

dbartom

4 months ago

Response from developer

Dear Dbartom !Wow, we couldn’t be happier to see that our product performed beyond your expectations. Thank you for your glowing review. We will strive to keep you smiling. Sincerely yours, AI Skin Scanner - Scan & Analize Support Team

Nice app

I like it

Iconic294

4 months ago

Response from developer

Dear Iconic294! We cannot express how grateful we are for such a feedback and high rating of our application. We’re so glad that our application met your needs. We hope to keep further impressing you. Sincerely yours, AI Skin Scanner - Scan & Analize Support Team

No option to cancel once started

Also the contact form does not work.
This is a scam it seems!

Catiaan

4 months ago

Response from developer

Dear User ! We aim to deliver a great experience and we’re sorry you were left unhappy with our app. Our support team will do their very best to help you out, you just need to contact them via e-mail support@aiscanner.skin with this exact message. Best regards , AI Skin Scanner - Scan & Analize Support Team

Unreliable

Sent it a photo of the same lesion 12 hours appart, one report came back as skin cancer and the other came back as a pimple. I’m pretty sure it’s a wart, just wanted to know what kind of wart.

LillianTaylor99

4 months ago

Response from developer

Dear User! We appreciate your willingness to provide feedback and regret any confusion you may be experiencing with our app. Our app aims to offer tailored skincare suggestions, but we want to emphasize that it's not a replacement for personalized medical guidance from a qualified doctor. For personalized diagnoses and treatment, please consult a medical professional. We strive to provide accurate information and are committed to continually enhancing the accuracy of our scan and regularly updating our database to ensure the most reliable information. Best regards, AI Skin Scanner - Scan & Analize Support Team

Not possible to cancel a subscription

No possibility to cancel a subscription in settings though they claim you can do it. Looks like scammers.

doity4669031

4 months ago

Response from developer

Good app

It is help you to be familiar with your skin problems and take necessary actions

Nefravel

4 months ago

Response from developer

Dear Nefravel! A huge thank you for your encouraging words. We're delighted that our application has had such a positive impact on your daily life. Our team is constantly working to innovate and provide the best possible experience for our users. Sincerely yours, AI Skin Scanner - Scan & Analize Support Team