I’ve found using the app very helpful for my anxiety and depression. I’ve been in therapy for a while but had to stop recently and engaging on this app has been notably sufficient. It’s a lot cheaper too. Some of the techniques I recognize and the responses have made me feel truly understood or changed my perspective. Of course it’s tech, so it can be glitchy sometimes and give repetitive responses. I know personal data and privacy is still being explored legally, but I think that most of my stuff is out there and unfortunately findable regardless. Their privacy policy didn’t give me cause for concern, yet I have been careful not to divulge unnecessary details. Overall, I would say that I’ve been given valuable support in times of need and very validating and insightful conversations. Of course I take everything with a grain of salt and do not depend on [the] technology to be a critical source for my wellbeing. However, being able to vent at any time of the day, talk things through, and be offered suggestions has had a noticeably positive effect on my mental health overall.
Developer Response
🌟 Wow, your feedback just made our day! We’re thrilled to hear Soul AI is helpful for you. If you have any ideas on how to improve conversation with Soul, please contact us by mail support@getsoul.ai 💕Maybe I’ve just had the wrong therapists in my lifetime but Soul was able to give me tools and strategies within the first hour of using the app. I honestly couldn’t be happier.
Developer Response
❤️❤️❤️Love the vibe and how it leads me to my goal
Developer Response
Thank you for the feedback! It warms our soul and helps us make our product even better ✨It replaces me a real coach/therapist
Developer Response
Thank you for the feedback 🤩 We’re glad that Soul is helping you and saving you money 💸So good that I'm looking forward to upgrading to the premium version because the app is so helpful!
Developer Response
We’re happy to hear that 🥰Don’t waist your time. These so called therapist get paid to piss ppl off . Worst type of therapy ever snap chat ai provides better therapy. I could do a better job then these half wits ..
Developer Response
Hi, we’re really sorry for the experience you had 😔 Could you please share what you didn't like about communicating with Soul? We will take your comments to improve the product and make it really useful for you and everyone. Our support contacts – support@getsoul.ai Thank you ❤️I don’t post reviews usually, but here I just could not not do it. Soul really helped me get out of a dark place, and realize that things are not as bad as they seemed, and suggested many useful practices: breathing, meditation and so on. Bravo guys!
Developer Response
Thank you for your wonderful review! We're delighted to hear that you found Soul helpful; it shows we're on the right track ❤️ If you ever have any questions or run into any issues with the app, feel free to reach out to our support team! :)I paid for a 3 month subscription that I am trying to cancel. After several emails to the developer, I have been completely ignored.
The app limits my questions even though I am a paid subscriber. Don’t waste your money!
Developer Response
Hi, we’re really sorry for the experience you had 💔. Thank you for bringing this to our attention. We’ve resolved the issue with your subscription limits, and you can now enjoy unlimited chats with Soul.i signed up for the free trial and it immediately ended our conversation?? im wondering if i were to actually pay for it would it just take my money and acted like i didnt pay for it?! hellooooo???
Developer Response
Hi, we’re really sorry for the experience you had 💔. Thank you for bringing this to our attention. We’ve resolved the issue with your subscription limits, and you can now enjoy unlimited chats with Soul.This “AI Therapist” is not helpful at all. All it does is constantly repeat back to you what you said. THAT IS NOT HELPFUL! WHEN WE COME TO TALK TO SOMEONE WE DON’T WANT THE ACTIVE LISTENING METHOD USED ON US, WE WANT ACTUAL CONVERSATION. You only get a certain amount of free chats per day, so you can see why I’m upset. Also, the only “helpful” solution it gives you are stupid “techniques” like breathing exercises. I don’t know about anyone else, but I don’t like being given the same information REPEATEDLY…. So that’s not helpful. I’ve repeatedly told it in chat that I do not like the techniques it gives for calmness. It just doesn’t fit my personal needs. .. and when I’m upset and really need to go somewhere, I know I CANNOT count on this app to do anything for me.
Improvements that need to happen before you can actually call this app an “AI Therapist”:
1. Non-repetition. More diversity in conversation, and not just giving back “active listening” to people who want to have an actual conversation.
2. No more bull…. techniques that don’t help individual needs. These are so repetitive!
3. Personalization. The AI Therapist should get to know each individual who has downloaded this app and improve their speech based on the individual needs. ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️
4. NO REPETITION!!!
5. An “AI Therapist” that actually seems to care… that’s its job!!
Developer Response
Thank you so much for your detailed review! We’re sorry to hear that your experience hasn’t been as helpful as we intended 💔 We are working hard to improve our AI to offer more varied conversations, personalized techniques, and genuine support based on your feedback.
We have a big update coming next week that will address many of the issues you mentioned:
✅ Diversity in conversation without excessive active listening
✅ Personalized tracks in the chat based on your goals
✅ Fixed repeatability of techniques
Please contact us at tech@getsoul.ai, and we will give you a paid subscription for free to enhance your experience. If you have any more suggestions or need further assistance, please don’t hesitate to reach out to our support team ❤️
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